Terry at Chadstone was brilliant at explaining the features and operation of the drone. He did so very clearly and in a manner that could be understood by elderly non tech savvy people. He was not onl... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Outstanding service from the D1 store team! Same day responses to queries, friendly team who genuinely want to support customers and give them competitive prices. Product was shipped and received ve... See more
While it was disappointing that I originally received a faulty Neo 2 unit, the process of reporting it to the 24/7 chat support service agent was beyond impressive. The agent walked me through the who... See more
D1 Store offered competitive pricing by beating another store advertised price. My purchase was processed quickly (DJI Air 3S), packaged extremely well to eliminate transport damage and arrived soo... See more
Company details
Written by the company
DJI Authorised Retail Store has been co-established by DJI and D1 Store to be the forefront of all DJI products and services in Australia. Along with our extensive range of Consumer, Enterprise and Agricultural products, we proudly provide Official DJI Repairs & Maintenance, Trade-Ins, Product Training (Online and In Person), Consultancy, Extensive Technical Support and many other services.
Contact info
421 VICTORIA STREET, 3056, BRUNSWICK, Australia
- (03) 9288 7800
- info@d1store.com.au
- d1store.com.au
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 35% of negative reviews
Typically replies within 1 week
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Quick easy to deal with hassle free
Quick easy to deal with hassle free. Only thing was that they didn’t send my carry bag back with my new drone.
29 April 2026
Quick efficient service
30 April 2026
The flexibility of the staff to…
The flexibility of the staff to resource my purchase requirements from multiple sources and have them available at short notice due to travel commitments. They went out of their way to succeed and provide a valuable resource for our long term needs.
29 April 2026
Providing great customer service and…
Providing great customer service and finding the absolute best deals for the customer
30 April 2026
Great products of high quality and…
Great products of high quality and exceptional prices.
27 April 2026
No hassle reasonable price
No hassle super easy to pay and get stuff done. Clear communication
26 April 2026
It took 7 days from applying for DJI Care to become active
It took 7 days from applying for post 48 hour from activation for DJI care to become active. A follow up email(s) would have been good to know how it was progressing. I was beginning to think i had been scammed as i had paid $189 and then nothing apart from a confirmation email.
8 May 2026
Unprompted review
The drone 'legs' arrived promptly and…
The drone 'legs' arrived promptly and are the correct ones but the tiny plastic 'foot' on one of the legs fell out the first time I used it.
It's so small I have lost it forever now.
I suppose it's not critical but a bit disappointing.
27 April 2026
Produ t well described
Produ t well described, other items added to assist purchase and use when it arrived.
Good company to deal with
27 April 2026
Excellent communication
Excellent communication. Very well priced repair costs. Quick turnaround…
26 April 2026
Fantastic delivery experience
Fantastic delivery experience - super fast thanks team.
My DJI Power 1000 V2 battery connectors and gear arrived quickly, well‑packaged, and in perfect condition. Communication was clear throughout the process, and the item was securely packed to prevent any damage in transit. Highly recommended!
26 April 2026
Great Experience
23 April 2026
Good value repair
Our drone was out of warranty and unrepairable.
We were sold a new complete drone at a great price.
16 April 2026
After sales service
Quick response to my questions.
Sorted out my issue very quick and followed up to ensure everything was ok.
29 April 2026
Unprompted review
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