Human company contact from the start. The office did much of the airline stuff for us. The booking, flights, transfers and hotel was absolutely top class. The hotel was immaculately kept, daily roo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We booked again with Cyprus Paradise this year because the agent ( I’m sure the whole team are very competent too) , Kathleen Esenil has been extremely helpful as usual , attentive , listens to what... See more
Company replied
The contact (Kathleen) at Cyprus Paradise got us through a minefield of problems with an airline's booking system. The telephone is answered by a human (!) and I was delighted and relieved by the know... See more
Company replied
Securing our holiday to North Cyprus with Cyprus Paradise has made my partner & i very happy. We'd got the place we wanted at the right price. Dealing with Diane was the best thing we've done in year... See more
Company replied
Company details
About Cyprus Paradise
Written by the company
Discover the Mediterranean’s best kept secret with award-winning Cyprus Paradise - expertly packaging incredible holidays for 33 years giving you peace of mind!
With its 200 miles of unspoiled, enchanted coastline, over 300 days of sunshine & 9,000 years of history, Cyprus is a dream destination for relaxing on golden sands & winding down to a blissful island pace...
Cyprus Paradise offering a wide range of hotels in North & South Cyprus, all inclusive holidays & flights to Ercan & Larnaca with great prices & deals!
Contact info
1st Floor Office, 34 Great Queen Street , WC2B 5AA, London, United Kingdom
- 0208 150 6088
- customerservices@cyprusparadise.com
- cyprusparadise.com
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to use booking site
19 January 2026
Reply from Cyprus Paradise
HI Andrew, thank you for your feedback. We’re pleased to hear you found our booking site easy to use and hope to assist you again soon. We hope you have a wonderful holiday.
Helpful and good service from Belinda
17 January 2026
Reply from Cyprus Paradise
Dear Mrs Fox, thank you for your lovely review. We’re so pleased to hear you received helpful and good service from Belinda. She’ll really appreciate your kind feedback, and we look forward to assisting you again in the future.
“Customer Service At Its Best”.
First time using Cyprus Paradise and I couldn’t be more impressed – the service was absolutely amazing! A huge shoutout to Kathleen in Customer Service, who truly embodies what great customer care is all about. She took the time to explain every single detail clearly, from booking logistics right down to how the airplane seats operate – nothing was too small or too much trouble for her. The phrase "goes above and beyond" was made for people like her; she’s a total star!
On top of the exceptional support, I genuinely feel my holiday represented fantastic value for money. The package was well-priced and delivered exactly what was promised, making the whole experience even more satisfying.
16 January 2026
Reply from Cyprus Paradise
Hi Gengiz, thank you so much for taking the time to share such a wonderful review. We’re absolutely delighted to hear that your first experience with Cyprus Paradise was such a positive one and that you felt so well looked after throughout the booking process. Kathleen will be truly thrilled to read your kind words. She takes great pride in making sure every detail is clearly explained and that our customers feel confident and supported from start to finish, so it’s lovely to know her efforts made such a difference to your experience.
We’re also very pleased to hear that you felt your holiday offered fantastic value for money and delivered exactly what was promised. That’s always our aim. Thank you once again for choosing Cyprus Paradise. We look forward to helping you plan many more holidays in the future.
Booking our holiday
Kathleen was very helpful and knowledgeable about Kyrenia, our booking was handled smoothly and quickly.
16 January 2026
Unprompted review
Reply from Cyprus Paradise
Dear Mrs Gooden ,thank you for your kind review. We’re delighted to hear that Kathleen was helpful and knowledgeable about Kyrenia and that your booking was handled smoothly and quickly. We hope you have a wonderful holiday and look forward to assisting you again in the future.
Saw the holiday we wanted online and…
Saw the holiday we wanted online and then spoke to someone and asked a few more questions, within minutes it was booked, happy days 😁
15 January 2026
Reply from Cyprus Paradise
HI Gary, thank you for your lovely review. We’re so pleased to hear that once you spotted the holiday you wanted, our team was able to answer your questions and get everything booked quickly and smoothly. Wishing you a fantastic holiday and we look forward to helping you again in the future.
Efficient and friendly service
15 January 2026
Reply from Cyprus Paradise
Hi Carol, thank you for your kind review. We’re delighted you found our service efficient and friendly, and we look forward to welcoming you to North Cyprus
6th time booking with Cyprus Paradise…
6th time booking with Cyprus Paradise as always have an excellent experience. Thank you once again Diane Stott for making booking a pleasure, always helpful and friendly, getting back to us quickly and for knowing what our needs are 😀😀
9 January 2026
Unprompted review
Reply from Cyprus Paradise
Hi Amanda, thank you so much for your continued loyalty and for sharing such a wonderful review. We’re absolutely delighted to hear that this is your 6th booking with Cyprus Paradise and that you continue to have excellent experiences with us. Diane will be especially pleased to know her friendly, helpful service and understanding of your needs once again made booking a pleasure. Thank you for choosing us time and time again — we truly appreciate your trust and look forward to helping you with many more holidays to come.
Lovely lady I spoke to Diane
Lovely lady I spoke to Diane
Very helpful
15 January 2026
Unprompted review
Reply from Cyprus Paradise
Hi Natasha, thank you for your kind review. We’re delighted to hear that Diane was so helpful and made a positive impression. Your feedback is very much appreciated.
Diane was extremely helpful
Diane was extremely helpful. She knew immediately the flight times on the website were incorrect. She asked the flight team to find the correct times, whilst this was been done she tried all alternative airports to check for better times. All the while telling me it wasn't too much trouble and not to worry. She is
9 January 2026
Unprompted review
Reply from Cyprus Paradise
Hi Diane, thank you for sharing your feedback.
We’re so pleased to hear how helpful and proactive Diane was in resolving the flight time issue for you. Taking the time to double-check details, explore all alternatives, and reassure you throughout the process is exactly the level of care we aim to provide. Diane is a real asset to our team, and your kind words will mean a great deal to her. Thank you for choosing Cyprus Paradise — we’re always here to help and look forward to assisting you again.
Weeks holiday booked in Kyrenia
We wanted to book a weeks stay in Kyrenia following a brief visit to Larnaca. We contacted Cyprus Paradise by telephone, as we had specific requirements that we could not arrange online, and spoke to Diane, who is professional and helpful . Diane gave us great advice on where to stay, arranged for transport and had great knowledge of the Kyrenia area. I would throughly recommend Cyprus Paradise.
13 January 2026
Unprompted review
Reply from Cyprus Paradise
Hi Peter, hank you for taking the time to share your experience. We’re delighted to hear that Diane was able to assist with your specific requirements and provide helpful advice for your week in Kyrenia. Her knowledge of the area and attention to detail are something we’re very proud of, and it’s wonderful to know this made your booking process smooth and reassuring. Thank you for your recommendation of Cyprus Paradise — we truly appreciate it and look forward to helping you again in the future.
Simple from start to finish
I phoned Cyprus paradise holidays and was put through to Diane stott and she did everything for me and just made it oh so simple, very knowledgeable and friendly
7 January 2026
Unprompted review
Reply from Cyprus Paradise
Dear Valued Customer, thank you for your lovely review. We’re so pleased to hear that Diane made everything simple from start to finish for you. Her knowledge and friendly approach are a real credit to our team, and we’re delighted this came through in your experience. Thank you for choosing Cyprus Paradise Holidays — we look forward to helping you again in the future.
Very professional and a first class…
Very professional and a first class service.
9 January 2026
Unprompted review
Reply from Cyprus Paradise
Hi Michael, thank you for your kind feedback.
We’re delighted to hear that you found our service very professional and first class. Your comments are greatly appreciated by the whole team, and we look forward to assisting you again in the future. We hope you have a wonderful holiday.
Cyprus paradise are the best
I have used Cyprus paradise to book my holidays for years and wouldn't dream to use anyone else. They are always friendly, helpful and willing to help in every way possible. I usually book with Kathleen and couldn't speak more highly of her professionalism and kindness. Would highly recommend Cyprus paradise.
12 January 2026
Unprompted review
Reply from Cyprus Paradise
Hi Sarah, thank you so much for your incredibly kind and loyal support. We’re truly grateful that you’ve chosen Cyprus Paradise over the years, and it means a great deal to know you wouldn’t go anywhere else. Kathleen will be absolutely delighted by your lovely words — your recommendation and trust are sincerely appreciated. 🌟
My favourite travel company the holiday was incredibly easy…
Booking the holiday was incredibly easy and quick and the price was much lower than we expected. Brilliant
7 January 2026
Reply from Cyprus Paradise
Hi Wendy, thank you for your fantastic review. We’re so pleased to hear the booking process was easy and quick, and that you were happy with the price. Your kind words really mean a lot to us, and we look forward to helping with your next holiday. 🌞
When ever i need good travel advice…
When ever i need good travel advice Belgin is the person i always go to. Not only she advices but,she finds the best deals gives you little tips about your whole journey and she is ALWAYS available.
She is credit to Cyprus Paradise.
18 December 2025
Unprompted review
Reply from Cyprus Paradise
Hi Sevinch, thank you so much for your lovely feedback. Belgin will be absolutely delighted to read this — she truly is a credit to Cyprus Paradise. We really appreciate your continued trust and support. 🌟
Cyprus Paradise all the way
Booking my short break with Cyprus Paradise was extremely easy and very professional and friendly. I will recommend my experience with all my friends.
16 December 2025
Unprompted review
Reply from Cyprus Paradise
Hi Lynda, thank you so much for your lovely feedback! We’re delighted to hear that booking your short break with Cyprus Paradise was easy, professional, and friendly. Your recommendation truly means a great deal to us, and we’re very grateful that you’ll be sharing your experience with friends. We look forward to welcoming you✨
Perfect service from Kathleen
Perfect service from Kathleen, sorted our holiday to north cyprus with no hassle and would highly recommend there services, cant wait for our holiday
11 December 2025
Unprompted review
Reply from Cyprus Paradise
Hi Mr Halil, thank you very much for your kind review. We’re delighted to hear that Kathleen was able to organise your holiday to North Cyprus smoothly and without any hassle. Your recommendation is greatly appreciated, and we hope you have a wonderful holiday ahead.
They respond to each and every question…
They respond to each and every question or query within a very short period of time
They are polite and very professional
12 December 2025
Unprompted review
Reply from Cyprus Paradise
Hi Barry, thank you for your kind review. We’re delighted to hear that our team responded promptly to all your questions and that you found us polite and professional. Your feedback is greatly appreciated, and we look forward to welcoming you back to North Cyprus.
Cyprus Paradise
Helpfull, pricise,correct and satisfiying answers to all questions. Resulted in deciding and booking in same day.
Well done.
10 December 2025
Unprompted review
Reply from Cyprus Paradise
Hi Mehmet, thank you very much for your kind feedback. We’re delighted to hear that you received helpful, precise, and satisfying answers to all your questions, and that this helped you decide and book on the same day. We truly appreciate your comments and we hope you have a wonderful holiday experience in North Cyprus.
Reply from Cyprus Paradise
Hi Susan, thank you very much for your 5★ review. We’re delighted to hear that everything is in place and that you’ve received a complimentary upgrade to half board. We hope you have a wonderful holiday next year and look forward to welcoming you then.
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