Cygnett Reviews 

161
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently state that the exceptional quality, outstanding durability, and overall reliability of the power banks, protective cases, and audio adaptors purchased online. Many people enthusiastically note that these compact devices are extremely convenient for daily use, wonderful for gifts, and completely effortless when traveling. Some people also felt that the dedicated customer care team is exceptionally responsive, professional, and genuinely supportive when addressing individual inquiries. Reviewers frequently mention that finding great deals directly on the brand website and sorting out occasional product hiccups is remarkably smooth and stress-free.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the high quality, reliability,... See more

Quality

Clients share positive opinions on quality, frequently praising the high-end build, durability, and reliable... See more

Customer service

Customers had positive experiences with customer service, consistently praising the professional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cygnett 10,000 mAh power bank I love this little beauty, with the USB C and 2 USB A outputs and the battery capacity indicator, oh as well as a cool little slot to attach a lanyard as well as a wa... See more

Rated 5 out of 5 stars

I always buy Cygnet products. I like the fact that you don’t have to go to a specialised technology shop. I usually buy from my local Big W. Cygnet brand offer a 5year guarantee on their usb cables. I... See more

Rated 5 out of 5 stars

Cygnet is a company that I trust and has quality products that I trust. I recently purchased an audio adaptor after having had a couple of low cost other brands of a similar product which became frust... See more

Rated 5 out of 5 stars

Have been using Cygnett Products for a few years now and have not been let down once. Recently purchased a Broncos branded 5,000 mAh Magnetic power bank as a birthday present for my mum and it looks a... See more


Company details

  1. Cell Phone Accessory Store

Written by the company

Cygnett products are sold in over 200,000 retail outlets through 42 countries. The range includes over 100 digital accessory products, cables, chargers, cases and a full range of Power Banks. Based in Melbourne the business has a team of passionate design and quality driven experts who strive to ensure every Cygnett product is beautifully crafted, packaged and delivered to customers


Contact info

4.9

Excellent

TrustScore 5 out of 5

161 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(161)

21 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Loving it!

Loving it!! The arm genuinely DOES stay stuck to the windscreen (how many of them just don't....) and the magnetic on and off of the phone is brilliant. Not to mention that it's charging as well...

7 November 2023
Unprompted review
Rated 5 out of 5 stars

Good customer service support

A had a great customer service support with Zach from Cygnett over a dispute with the confusions between back and forth email conversations regarding the buy one get one free power bank deal . Zach went above and beyond my expectations solving the dispute by offering free power bank as a good will to compensate the hassles I have been through . I am very impressed with his customer service . 👍👍🙂

12 December 2023
Unprompted review
Rated 5 out of 5 stars

Could power the space shuttle

“I basically just use a power bank to power all of my devices and headphones etc. My last one from Cygnett bought via Target lasted 5 years then died, I decided to go bigger this time as the number of my devices has increased. I'm so happy with this one I think it could power the space shuttle. Essentially I power my laptop phone 3 sets of headphones my grandsons ipad and a blue tooth speaker from one full charge of the Power Bank ”

22 November 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

I have bought two 10K mAh for kids and 27K mAh for my laptop use. The product is amazing, and I am really happy with the purchase. I would highly recommend their products. The service is really good from the team and they respond promptly if you have any questions.

14 November 2023
Unprompted review
Rated 5 out of 5 stars

Do Buy it , Worth it

Bought one for myself and one for my cousin, way too good , as i was always struggling and have a fear about getting my lap shut because of the battery, now it solveddd!!

30 October 2023
Unprompted review
Rated 5 out of 5 stars

Great Shipping and Support

The shipping time was very quick and after sales support was great after I realized that I had gotten an Iphone 13 Pro cover by mistake when I actually needed a 13 Pro Max. The correct cover turned up very quickly :-)

6 October 2023
Unprompted review
Rated 4 out of 5 stars

Excellent follow up on discrepancy.

I ordered two cables online. Delivery was quick however only one cable was sent. I sent email requesting follow up and received immediate response with apology and replacement cable was being sent as the one that I ordered was out of stock. Cable sent in quick time. The cables are great and apparently the replacement is a newer and more expensive version of the one I ordered.

6 October 2023
Unprompted review
Rated 3 out of 5 stars

Wireless charging problem

The case doesn't take into account wireless charging like the cygnett case I had for my iPhone 14. It was excellent. This one for the iPhone 15 Pro Max I have to use the cable to charge.

11 October 2023
Unprompted review
Rated 1 out of 5 stars

No phone number to get in touch..AVOID

I just ordered something for my husband and noticed that the system didn't allow me to introduce the 20% discount on first purchase so I tried to contact them to fix that. But to my surprise, there is NO WAY to directly contact them. If I cancel the order after being processed, I need to pay for the return however I can't speak to anyone to sort out this. Never again buying from this company...AVOID THEM IF YOU CAN!!

12 December 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look