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Cybrancee Reviews 656

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being polite, sweet, and incredibly helpful, often going above and beyond to resolve issues and provide clear answers. People frequently highlight the exceptional customer service, noting the team's friendliness, patience, and willingness to guide them through solutions. The service itself is described as excellent, with a smooth and easy user experience, particularly for setup and configuration, and impressive response times. However, some customers also noted that support can occasionally be slow, with response times sometimes taking days, and a few reviewers experienced problems and mistakes from the company. A small number of people also reported issues with server hosting not working and support tickets being closed without help.

What people talk about most

Staff

Users describe positive interactions with staff. Customers frequently praise the support team for being... See more

Service

Clients share positive opinions on service. Many reviewers praise the helpful and quick support, with agents... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the support team for being... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the platform's ease of use and... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the quick and helpful responses... See more

Based on these reviews

Rated 5 out of 5 stars

I wanted to upgrade my already inexpensive hosting plan from a 6-month term to a 3-year one using a promo code. I contacted support through chat, where Juan told me that I needed to contact his collea... See more

Rated 5 out of 5 stars

I had trouble figuring out what server package to get for Minecraft and the calculator was there maybe as a guide but asking for help from the customer specialist was game changing because Juan helped... See more

Rated 5 out of 5 stars

Jason was able to calmly and clearly answer all of my questions and helped me clear up *a lot* of confusion. I'm really new to all this modding PC stuff and he was able to assist without making me fee... See more

Rated 5 out of 5 stars

This hosting company is honestly your best bet when it comes to needing a discord bot host. I’ve been using it for about a year and have zero complaints. Every time I needed help, opening a ticket was... See more


Company details

  1. Gaming service Provider
  2. Software Company
  3. Web Hosting Company

Written by the company

Game hosting made easy with high-performance dedicated servers for all your favorite games. Play online with friends without lag or interruption. 90-day refund policy! For any queries you can contact us at https://cybrancee.com/client/contact.php or email support@cybrancee.com


Contact info

4.8

Excellent

TrustScore 5 out of 5

656 reviews

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1-star

Replied to 70% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Lorem [ PH ] - Community Support Supervisor

I reached out to the discord for Cybrancee and normally I get told by many companies to either deal with mods on my own, and others like to toss their guides at me. I tend to mess with pretty advanced stuff, and
Lorem [ PH ] truly showed some skill! I learned a lot watching them through the actions tab and will definitely be sticking with this service as my go-to choice. Not only was my server fixed and ready to go for this upcoming patch, but I noticed optimizations made as well to ensure my server would run smooth. Very happy!

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Love this server provider!!!

Okay so i have ever gotten two server providers, one failed me after 2 months, and then this one had 6 month plan for the same price as 2 months on the other so based on price its better, also very easy to set up on the other one it was all file management on this one, its pretty simple and they have guides for someone not tech savy for me its great now last the support is legit instant with their chat box system thing i needed help with a latest update issue and they fixed it instantanous, and offered to change my game if i get bored of my current game which makes sense cause i got 6 month plan haha also very polite and quick. loved it and thank you

11 March 2026
Unprompted review
Rated 5 out of 5 stars

The service Rep

The service Rep. Lorem was amazing. They helped me update my server. Lorem was helpful and took the time to teach me step by step. Much Appreciated!

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Fast and Helpful

Fast and Helpful. Within a min or two got a response from someone named Juan, and they walked me through it and solved the issue fairly quickly, and then also was nice enough to explain why the issue occured.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Cybrancee is great

Cybrancee is great! its cheap and the server is good and fast, backup is present, easy to mod and check the errors. Customer Service is Fast in action, even if we got a problem theres some agents we can talk with about it, like Lorem which help us and suggest things about our problem, i appreciate the server and cybrancee itself.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing support experience

I wanted to upgrade my already inexpensive hosting plan from a 6-month term to a 3-year one using a promo code. I contacted support through chat, where Juan told me that I needed to contact his colleagues via the ticket system, as he couldn't, unfortunately, help me. He was very polite and even responded quickly despite the late hour. I have been using Cybrancee for a year now, and although there have been some issues along the way, the support team has done everything possible to resolve them.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Support team

I had troubles trying to run my server and had been trying to fix it myself for a whole day. It was when i wrote a ticket to the team when they responded IN 5 minutes to help me out. They had managed to get my server up and running within the next 15. The person I was talking to was also really nice. Overall, their speed and service was really great to see. Thanks Lorem <3

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Server Hosting

The price per performance is awesome! no selling by player slots etc. you get all access to your server and Jason was great at supporting me!

4 March 2026
Unprompted review

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