Difficulty at first was that the CyberGhost icon appears in the menu bar on top and the one on the desktop is not activated to open CyberGhost. This caused quite some profound confusion! Otherwise t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
For my VPN needs 7 different devices are not enough. 10 as other providers allow, would be better! The functionality of CyberGhost VPN is great. No complaints necessary.
Company replied
So far so good. I was using a different VPN but saw the price of Cyberghost and switched. If later on and i don't like it i won't buy anymore because there are lot of other VPN services out there.
Company replied
Though I do love the easy click on/click off. I'm not amused with the auto connect as it ALWAYS connects with the closest and not my favourite one. Like why bother giving us the ability to ★ ser... See more
Company details
About CyberGhost VPN
Written by the company
Founded in 2011 in Romania, we are the makers of one of the world's most reliable privacy and security solutions in the world: CyberGhost VPN. We secure and anonymize the online presence of over 30 million users across the globe.
With all our teams united by a common belief in internet anonymity, we are a significant supporter and promoter of civil rights, a free society, and an uncensored internet.
With all our teams united by a common belief in internet anonymity, we are a significant supporter and promoter of civil rights, a free society, and an uncensored internet.
Why CyberGhost VPN
Written by the company
- No Logs Policy
- "Here at CyberGhost, we’ve always followed the Privacy by Design principle. We don’t collect any type of data we don’t absolutely need. It’s the most reliable approach for us to provide you with a secure infrastructure and protect your digital privacy." Timo Beyel, CTO, CyberGhost VPN
- Global Servers Coverage
- With a global fleet of VPN servers in 90+ countries, we give you blazing-fast speeds and unlimited bandwidth. No more buffering, throttling from your Internet Service Provider, or proxy errors with our VPN connection!
- Connect to 7 devices at the same time
- Just one subscription covers and protects up to 7 devices simultaneously
45-day money-back guarantee
Test our VPN apps and enjoy our extensive money-back guarantee
If you aren’t 100% satisfied with CyberGhost VPN’s service for whatever reason, we have a money-back guarantee to safeguard your purchase.
Looking to buy a monthly subscription? We’ve got you covered with a 14-day money-back guarantee. Got hold of one of our longer subscriptions? You get 45 days to put our apps to the test.
Contact info
68 Polona Street, 010494, Bucharest, Romania
- support@cyberghost.ro
- cyberghostvpn.com
4.0
Great
24K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Simple to set up
Simple to set up, and add other devices, accessed all the places i needed to, and straightforward to use. Unfortunately needed to move away from using a vpn, and leaving cyber ghost was very straightforward too.
31 March 2026
Unprompted review
Reply from CyberGhost VPN
Thank you for taking the time to share your experience with us! We are glad to hear that you found our service simple to set up, straightforward to use across your devices, and effective at accessing the locations you needed. While we are sad to see you go, we are pleased that the departure process was completely hassle-free for you. If you ever find yourself needing a VPN again in the future, we would be more than happy to welcome you back!
Warm regards,
The CyberGhost VPN Support Team
The VPN service from CG is average and…
The VPN service from CG is average and as I discovered did not work in China like some other competitors, since I had to purchase an alternative.
The service was automatically renewed without any warning of renewal or price change etc. I did not want to renew and have now been stuck with the payment for a service I will not use. I requested a refund and was refused. Dreadful customer service and average product.
1 April 2026
Unprompted review
Reply from CyberGhost VPN
Hi Derek! Thanks for your feedback.
If your plan was purchased via an app store, auto-renewals and refunds are managed entirely by their respective policies. If you purchased your subscription directly through our website, our support team can take a closer look at your account to review the renewal charge and your previous refund request.
Please reach out to us directly by emailing support@cyberghost.ro or via our live chat at https://support.cyberghostvpn.com/hc/en-us so we can look into this for you!
excellent price
excellent price, services available instantly, does everything advertised, really satisfied
29 March 2026
Unprompted review
Reply from CyberGhost VPN
That's wonderful to hear! We are absolutely thrilled that you are really satisfied with our service, and that everything was available instantly and works exactly as advertised, all at an excellent price. Thank you so much for taking the time to share your positive experience!
Warm regards,
The CyberGhost VPN Support Team
I had a very disappointing experience…
I had a very disappointing experience with CyberGhost.
My subscription was automatically renewed for two years without my consent. I never intended to resubscribe, and more importantly, I did not receive any prior email or notification warning me that the renewal was about to happen.
This kind of practice feels misleading and lacks transparency. For a long-term commitment like this, customers should at the very least be clearly informed in advance and given the opportunity to cancel.
I have contacted support to request a cancellation and refund, but this situation should not happen in the first place.
Be careful with auto-renewal settings if you are using this service.
30 March 2026
Unprompted review
Reply from CyberGhost VPN
Hi Benoit! Thanks for leaving a review and sharing your feedback.
To ensure continuous privacy protection without any interruptions, recurring subscriptions are set to automatically renew by default.
If you need to follow up on your existing request, you can reach them 24/7 via live chat at https://support.cyberghostvpn.com/hc/en-us or by sending an email to support@cyberghost.ro.
Reply from CyberGhost VPN
That's wonderful to hear! We are absolutely thrilled that you are very happy with our service and that you find the app easy to use. Thank you so much for taking the time to share your positive experience!
Warm regards,
The CyberGhost VPN Support Team
Works great, limit to few devices. Pricing unclear.
For the most part it works great and has many server options. The limit to only 7 devices is kinda low though. My biggest complain is that the pricing is not clear (it says a price per year in the main page and then a price per 2 years in the terms of renewal at checkout). Then, I was charged more than I expected at renewal without notice. I contacted support and they were not helpful.
27 March 2026
Unprompted review
Reply from CyberGhost VPN
Hi Julián!
Thanks for your review and for sharing your feedback on our limit and pricing. We understand how frustrating it is to deal with unexpected renewal charges.
Since you have already contacted our customer support team, please send us a direct message on social media with your support ticket number. This will help us check in with our support team directly, review your case, and provide you with an update regarding your billing concern.
What I appreciate the most is that they…
What I appreciate the most is that they have a free trial. Well done, for this guys!
26 March 2026
Unprompted review
Reply from CyberGhost VPN
That's wonderful to hear! We are thrilled to know that you appreciated our free trial offer. We believe everyone should have the chance to test out our features and speeds completely risk-free before making a commitment. Thank you so much for taking the time to share your positive experience and for the kind words!
Warm regards,
The CyberGhost VPN Support Team
The purchase of this VPN has fulfilled…
The purchase of this VPN has fulfilled my expectations
24 March 2026
Unprompted review
Reply from CyberGhost VPN
That's wonderful to hear! We are absolutely thrilled to know that your purchase has completely fulfilled your expectations. Providing a reliable, secure, and satisfying experience is exactly what we strive for. Thank you so much for taking the time to share your positive feedback with us!
Warm regards,
The CyberGhost VPN Support Team
Reply from CyberGhost VPN
That's wonderful to hear! We are absolutely thrilled that everything is perfect and working great for you. Thank you so much for taking the time to leave your positive feedback!
Warm regards,
The CyberGhost VPN Support Team
User-friendly and Reliable
Very easy to install, user-friendly and reliable
24 March 2026
Unprompted review
Reply from CyberGhost VPN
That's wonderful to hear! We are absolutely thrilled to know that you found the app very easy to install, user-friendly, and reliable. Providing a seamless and dependable experience is exactly what we strive for. Thank you so much for taking the time to share your positive feedback!
Warm regards,
The CyberGhost VPN Support Team
Very happy
Very happy. I finally can watch survivors!!!
The connections are excellent and pricing is reasonable. What else do you expect from a VPN?
21 March 2026
Unprompted review
Reply from CyberGhost VPN
That's wonderful to hear! We are absolutely thrilled that you are very happy with the service and that you can finally catch up on all the outwitting, outplaying, and outlasting on Survivor! Providing excellent connections for streaming at a reasonable price is exactly what we aim for.
Thank you so much for taking the time to share your positive experience, and happy streaming!
Warm regards,
The CyberGhost VPN Support Team
crap
crap
they renew my subscrition
on a new card i didn't even provide to them
i need my money back
20 March 2026
Unprompted review
Reply from CyberGhost VPN
Hi Jay Jarama. We are truly sorry to hear about your frustration regarding the unexpected subscription renewal. We completely understand your concern about how a new card was charged. Often, payment processors or banks automatically update billing details for recurring subscriptions when a new card is issued to ensure there is no interruption of service. However, we want to investigate this billing matter and help you get this sorted. For privacy and security reasons, we cannot access account or billing details here on social media. Please reach out to our support team via live chat at https://support.cyberghostvpn.com/hc/en-us or by emailing support@cyberghost.ro. If you already have a ticket number from contacting them, please send us a direct message on our social media channels so we can personally escalate your case. The CyberGhost Team 💛
Very easy app to use
Very easy app to use. It doesn’t shut off on you when you need security the most. Other apps seem to run faster than with my old VPN.
21 March 2026
Unprompted review
Reply from CyberGhost VPN
That's wonderful to hear! We are absolutely thrilled to know that you are finding our app very easy to use and completely reliable when you need security the most. Keeping your connection stable and secure without unexpected dropouts is always our top priority.
Providing an uncompromised blend of top-tier security and high-speed performance is exactly what we strive for.
Thank you so much for taking the time to share your positive experience!
Warm regards,
The CyberGhost VPN Support Team
Reply from CyberGhost VPN
That's wonderful to hear! We are absolutely thrilled to know that you are enjoying our vast choice of servers and experiencing great stability so far. Providing a reliable connection with plenty of options to choose from is exactly what we strive for.
Thank you so much for taking the time to share your positive experience!
Warm regards,
The CyberGhost VPN Support Team
I was looking at switching internet…
I was looking at switching internet providers and came across CyberGhost VPN when researching providers in my area (internet). It has allowed me to feel safe in a world full of hackers.
21 March 2026
Unprompted review
Reply from CyberGhost VPN
Thank you for sharing your experience! We are so glad to hear that choosing our service has allowed you to feel safe and protected in a world full of hackers. Providing that peace of mind and top-tier security is exactly why we do what we do.
If you ever need any assistance as you continue using the service, please don't hesitate to reach out to our Support team at https://support.cyberghostvpn.com.
Warm regards,
The CyberGhost VPN Support Team
Reply from CyberGhost VPN
That's wonderful to hear! We are absolutely thrilled to know that you are having an awesome experience with our service. Providing a top-tier, reliable, and user-friendly product is exactly what we strive for.
Thank you so much for taking the time to share your positive feedback!
Warm regards,
The CyberGhost VPN Support Team
Excellent choice for me
This VPN offers a competitive price compared to its competitors. It has slightly less content and a simpler interface than NordVPN, but it installs quickly, has easy settings, and works well. It’s an excellent choice for those looking for a simple and effective tool.
20 March 2026
Unprompted review
Reply from CyberGhost VPN
That's wonderful to hear! We are absolutely thrilled to know that you find CyberGhost to be an excellent choice for a simple, fast, and effective tool. We appreciate your honest comparison regarding our competitive pricing and streamlined interface, as we purposely design our settings to be user-friendly and quick to set up while delivering top-tier performance.
Thank you so much for taking the time to share your well-rounded and positive feedback!
Warm regards,
The CyberGhost VPN Support Team
CygerGhost VPN is reliable and well priced.
Have been using CyberGhost VPN for a number of years and always found them to be a reliable and private VPN. I have used the service in my home country to protect my privacy and also whilst travelling overseas to enable my emails to be read as if I was home.
20 March 2026
Unprompted review
Reply from CyberGhost VPN
That's wonderful to hear! We are absolutely thrilled to know that you have trusted CyberGhost for a number of years and have always found us to be a reliable and private VPN. It is fantastic to hear that our service successfully protects your privacy at home and keeps your email and communication seamless while traveling overseas.
Thank you so much for your long-term loyalty and for taking the time to share your great experience!
Warm regards,
The CyberGhost VPN Support Team
Excellent value & great service
I was given a great rate three years ago which the company is honouring without increase until I decide to terminate my contract. That’s unheard of in any industry.
13 March 2026
Unprompted review
Reply from CyberGhost VPN
That's wonderful to hear! We are absolutely thrilled to know that you are pleased with your rate and that our commitment to honoring your original pricing has stood out to you. We believe in transparency and fairness, and rewarding our loyal users by maintaining their rates without unexpected increases is exactly how we like to do business.
Thank you so much for taking the time to share your fantastic feedback and for recognizing our dedication to our customers!
Warm regards,
The CyberGhost VPN Support Team
CyberGhost Performance exceeds NordVPN one !
I was using NordVPN based on all the tests and feedbacks shared in the media about the leading performance of NordVPN compared to its competitors, but I must say that I have been highly surprised by the level of performance from CyberGhost which overcomes NordVPN in term of connection time and speed both in download and upload !
16 March 2026
Unprompted review
Reply from CyberGhost VPN
That's wonderful to hear! We are absolutely thrilled to know that you have been highly surprised by our performance and that CyberGhost is outperforming your previous experience in terms of connection time, download speed, and upload speed. Providing top-tier performance that exceeds expectations is exactly what we strive for.
Thank you so much for taking the time to share your fantastic feedback and for choosing us to keep you connected!
Warm regards,
The CyberGhost VPN Support Team
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