Difficulty at first was that the CyberGhost icon appears in the menu bar on top and the one on the desktop is not activated to open CyberGhost. This caused quite some profound confusion! Otherwise t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
For my VPN needs 7 different devices are not enough. 10 as other providers allow, would be better! The functionality of CyberGhost VPN is great. No complaints necessary.
Company replied
So far so good. I was using a different VPN but saw the price of Cyberghost and switched. If later on and i don't like it i won't buy anymore because there are lot of other VPN services out there.
Company replied
Though I do love the easy click on/click off. I'm not amused with the auto connect as it ALWAYS connects with the closest and not my favourite one. Like why bother giving us the ability to ★ ser... See more
Company details
About CyberGhost VPN
Written by the company
Founded in 2011 in Romania, we are the makers of one of the world's most reliable privacy and security solutions in the world: CyberGhost VPN. We secure and anonymize the online presence of over 30 million users across the globe.
With all our teams united by a common belief in internet anonymity, we are a significant supporter and promoter of civil rights, a free society, and an uncensored internet.
With all our teams united by a common belief in internet anonymity, we are a significant supporter and promoter of civil rights, a free society, and an uncensored internet.
Why CyberGhost VPN
Written by the company
- No Logs Policy
- "Here at CyberGhost, we’ve always followed the Privacy by Design principle. We don’t collect any type of data we don’t absolutely need. It’s the most reliable approach for us to provide you with a secure infrastructure and protect your digital privacy." Timo Beyel, CTO, CyberGhost VPN
- Global Servers Coverage
- With a global fleet of VPN servers in 90+ countries, we give you blazing-fast speeds and unlimited bandwidth. No more buffering, throttling from your Internet Service Provider, or proxy errors with our VPN connection!
- Connect to 7 devices at the same time
- Just one subscription covers and protects up to 7 devices simultaneously
45-day money-back guarantee
Test our VPN apps and enjoy our extensive money-back guarantee
If you aren’t 100% satisfied with CyberGhost VPN’s service for whatever reason, we have a money-back guarantee to safeguard your purchase.
Looking to buy a monthly subscription? We’ve got you covered with a 14-day money-back guarantee. Got hold of one of our longer subscriptions? You get 45 days to put our apps to the test.
Contact info
68 Polona Street, 010494, Bucharest, Romania
- support@cyberghost.ro
- cyberghostvpn.com
4.0
Great
24K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Never ever
Never ever, I don't recommend them.
Last year I paid two years subscription and they now say I only have one year subscription because the two years is for new customers. I said they should have blocked that I could buy two years with the same account and they said good luck.
Edit: I had contacted before posting here and customer support didn't help. They said it's my fault and I have to pay one more year. Now they tray to show they want to help, well they can look for the case and contact me.
16 June 2026
Unprompted review
Reply from CyberGhost VPN
We are incredibly sorry to hear about this frustrating experience regarding your subscription duration and the interaction you had with our team! This is definitely not the level of service or care we want to provide for our valued members. We want to make sure your billing and account details are thoroughly reviewed and properly handled, so please reach out directly to our dedicated support team at https://support.cyberghostvpn.com/hc/en-us so we can investigate this right away for you.
Warm regards,
The CyberGhost Support Team
I found the support competent and…
I found the support competent and helpful, and the response time was great, too. The only thing was that support was provided only in English, so I had to run the guidance through a translator, but it helped in the end...
13 June 2026
Unprompted review
Reply from CyberGhost VPN
Thank you so much for sharing your experience with us! We are glad to hear that our team was helpful and quick to assist you, though we understand that communicating solely in English added an extra step to your process. If you ever need assistance in the future, please don't hesitate to reach back out to us at https://support.cyberghostvpn.com/hc/en-us, and our team will be more than happy to help you again.
Warm regards,
The CyberGhost Support Team
No obfuscation
No obfuscation, cannot even connect to the app, nor see or select any servers to connect to the VPN - beats the whole point of having a VPN that is to bypass restrictions and more security.
15 June 2026
Unprompted review
Reply from CyberGhost VPN
We are very sorry to hear that you are unable to connect to our application or view our server list! Having full access to our network is essential for your privacy and security, and we want to help get this sorted out as quickly as possible. Please contact our dedicated support team directly at https://support.cyberghostvpn.com/hc/en-us so we can look into this connection issue for you right away.
Warm regards,
The CyberGhost Support Team
The quality of the stream was terrible
12 June 2026
Unprompted review
Reply from CyberGhost VPN
We are very sorry to hear that you experienced poor streaming quality while using our service. Enjoying a smooth and reliable connection is incredibly important, and we want to help ensure you get the performance you expect. Please feel free to reach out to our dedicated support team directly at https://support.cyberghostvpn.com/hc/en-us so we can look into this for you right away.
Warm regards,
The CyberGhost Support Team
Super easy to use
Super easy to use. Connection is incredibly fast. The cost for 2 years was so good and worth it.
17 June 2026
Unprompted review
Reply from CyberGhost VPN
Thank you so much for the excellent feedback! We are glad to hear that you are enjoying our user-friendly interface, fast connection speeds, and the value of your multi-year plan. We truly appreciate your support.
Warm regards,
The CyberGhost Support Team
It was easy to installl a d ude
16 June 2026
Unprompted review
Reply from CyberGhost VPN
Thank you so much for the feedback! We are very glad to hear that you found our service simple to set up and navigate, and we truly appreciate you taking the time to share your experience with us.
Warm regards,
The CyberGhost Support Team
Easy to use.
15 June 2026
Unprompted review
Reply from CyberGhost VPN
Thank you for your feedback! We are very glad to hear that you find our service simple and convenient to use, and we appreciate your support.
Warm regards,
The CyberGhost Support Team
Reply from CyberGhost VPN
Thank you so much for the feedback! We are absolutely thrilled to hear that you are having a wonderful experience with our service, and we truly appreciate your support.
Warm regards,
The CyberGhost Support Team
Excellent VPN tool
Excellent VPN tool at a reasonable price. The new dedicated IPs are a great feature.
14 June 2026
Unprompted review
Reply from CyberGhost VPN
Thank you so much for the excellent feedback! We are very glad to hear that you are enjoying our reasonable pricing and finding the new dedicated IP features to be a great addition to your experience. We truly appreciate your support.
Warm regards,
The CyberGhost Support Team
Good meanwhile
14 June 2026
Unprompted review
Reply from CyberGhost VPN
Thank you for your feedback! We are very glad to hear that you are having a good experience with our service so far. We appreciate you taking the time to share your support.
Warm regards,
The CyberGhost Support Team
Good online chat support
10 June 2026
Unprompted review
Reply from CyberGhost VPN
Thank you so much for the feedback! We are very glad to hear that you had a positive experience with our live chat support team, and we appreciate your support.
Warm regards,
The CyberGhost Support Team
Really fast connection compared to…
Really fast connection compared to nordvpn
12 June 2026
Unprompted review
Reply from CyberGhost VPN
Thank you so much for the excellent feedback! We are thrilled to hear that you are enjoying significantly faster connection speeds with us, and we truly appreciate you taking the time to share your experience.
Warm regards,
The CyberGhost Support Team
Disappointed with the service
Disappointed with the service as a whole and specifically with the Windows app (antivirus never worked no matter what I did) and technical support either via email or via chat (basically useless).
Subscription is cheap so you get what you pay.
11 June 2026
Unprompted review
Reply from CyberGhost VPN
We are very sorry to hear that you are disappointed with our service. We always aim to provide high-quality protection and reliable assistance. We would love the opportunity to make things right and look more closely into the antivirus and application issues you encountered. Please consider reaching back out by sending us a message on our social media so we can investigate this further for you.
Warm regards,
The CyberGhost Support Team
Great service for the price.
Great service for the price.
Only downside is that some servers are blocked by ISPs and you have to spend time testing each one of them...
10 June 2026
Unprompted review
Reply from CyberGhost VPN
We are glad to hear you are enjoying our service and finding it to be a great value for the price. We understand that running into ISP blocks can be frustrating and time-consuming, as network restrictions are constantly evolving. If you ever need help finding the most stable connections or specific optimized servers, please feel free to reach out to our support team at https://support.cyberghostvpn.com/hc/en-us—we are always happy to help guide you!
Warm regards,
The CyberGhost Support Team
Easy to use
Easy to use. Super fast and once the app is in the phone or tablet it goes without problems.
The only minus was that Google regularly blocked the connection. I changed to duck duck go and all problems were gone.
8 June 2026
Unprompted review
Reply from CyberGhost VPN
Thank you so much for the feedback! We are thrilled to hear that the app runs smoothly on your phone and tablet, and that you are enjoying the fast connection speeds. We also appreciate you sharing your helpful tip regarding switching to DuckDuckGo to bypass those connection hurdles. If you have the time to look for alternative solutions, please feel free to reach out to our support team at https://support.cyberghostvpn.com/hc/en-us—we are always happy to help!
Warm regards,
The CyberGhost Support Team
Great for privacy yet still fast enough…
Great for privacy yet still fast enough for streaming. I have just resubscribed for years 4 and 5. Ghost took over from my last VPN provider, seemless.
9 June 2026
Unprompted review
Does exactly what I needed with no…
Does exactly what I needed with no apparent impact on performance.
9 June 2026
Unprompted review
Awesome and fast customer service!
4 June 2026
Unprompted review
Reply from CyberGhost VPN
It is so awesome to hear that our customer service team hit the mark for you! We truly appreciate you taking the time to share your positive experience and love having you with us.
Best regards,
CyberGhost VPN Support Team
Smooth Experience So Far
I've had a positive experience with CyberGhost. It's reliable and works well across my device.
13 May 2026
Unprompted review
Reply from CyberGhost VPN
It's great to hear that CyberGhost is keeping all of your devices reliably connected! We truly appreciate you taking the time to share your positive experience with us.
Best regards,
CyberGhost VPN Support Team
Ease of set up and use
Ease of set up and use, and the ability to use it on multiple devices. I like the ability to change server locations. Transparency is important to me and there No-Logs policy is a big plus. CyberGhost VPN is priced competitively too
1 June 2026
Unprompted review
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