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2.8
12 reviews
Hasn’t replied to negative reviews
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Received defective product and was unusable. They offered me 15% off to fix it myself, but I can't bend metal so that seemed like an empty offer. The other option they offered was to return it. What a hassle and waste of time
The bride added 12 more headcounts last minute. I called to confirm if I could receive my items within the next few days for the event before replacing my order. The team was super responsive and friendly, assuring me that my order would arrive on time—and it did! Great customer service and fast shipping. Highly recommend!
Received stained table toppers. Customer service gave a refund but not a full one.
Very disappointed. I will not shop here again
This company it’s the worst!! You place an order pay 225 they provide a delivery date of 1/22 then bc of the delivery I purchased the charger beaded plates then they right away stated there was a delay. After purchased was completed. Now they want to sent me half of my order. When is for a wedding! I said no to give me a refund and they want to inconvenience me even more suggesting to sent the items back to them . Why sent me an incomplete order ? That’s not what I paid for!’ DO NOT TRUST THIS COMPANY
THIEFT LIARS THEY SELL YOU ITEMS THEY ADVERTISE In STOCK BUT THey are NOT!
Endlessly frustrating experience. I live in northern CA and am having my wedding in southern CA, where much of my family lives. In my original order, I listed my sister in LA as the shipping address and my address as the billing address. After over a week, I was unceremoniously notified that my order had been canceled because the shipping and billing addresses did not match. Two ways to make this a non issue in the future: (1) make such a policy readily known on the website, (2) do not allow orders to go through with different shipping and billing address. Better yet, do away with this ill-conceived policy.
I called to follow-up and was told that I would need to re-order AND pay for expedited shipping ($100+) if I wanted my original order to get there on time. I was assured that it would be okay for me to use my same card because I was pre-confirming my identity on the phone. Today, my order was canceled again.
I hope CV Linens can remedy this failure on their end. I cannot recommend them, but if there are no other possible places to buy event supplies, you should buy anything from CV Linens several months in advance - so that you have ample time to order and reorder and perhaps still never receive your goods.
Excellent quality and price. Very fast shipping, everything was packed well. One of the best purchases i made.
would not let me pay. then charged me 1 dollar everytime I tried to check out.
Reply from CV Linens
Hi Jane, thank you for taking the time to leave us a review to let us know about your experience. We appreciate and embrace all feedback so we can work towards future policies and procedures that best assist our customers.
We sincerely apologize for any issues you may have had while trying to place your order. We do see that you had attempted to place an order with us twice on July 8th but the transaction was declined twice by your banking institution.
The bank could have not allowed the transaction to go through for many different reasons like the name on the card not matching the order, or the billing address for the order being different from the address on the card.
The $1 pending charge you saw was only a pending authorization charge to ensure the funds are available. You may have seen this happen with other online companies in the past. Usually, this charge is only pending and usually drops off within a few hours to a few days depending on your bank.
Again, we’re sorry for any issues you may have experienced while placing your order. We completely understand how frustrating that could be. You can always contact our customer care specialist for assistance via live chat, info@cvlinens.com, or give them a call at (512) 821-1178.
We're always open to communication - if you have any additional comments or concerns don't hesitate to let us know by emailing us directly at feedback@cvlinens.com or by giving us a call at (512) 821-1178. Again, we thank you for your feedback.
THIS COMPANY IS WHAT I CALL QUALITY MULTIPLY BY EXCELLENT CUSTOMER SERVICE PLUS GOOD PRICE ADDING FAST SHIPPING EQUALS TO CV LINENS. WAY TO GO I WISH I COULD GIVE YOU A MILLION STARS LOVE YOUR PRODUCTS PLEASE KEEP UP THE GOOD WORK
Reply from CV Linens
Hi there! Thank you so much for your kind words. We really appreciate you taking the time out of your day to share your experience with us and leave us this marvelous review. We count ourselves lucky for customers like you! We look forward to working with you again in the future. Thanks again for the feedback!
Amazing!!! Great quality and i got my shipment in one day via fed ex, such a relief to be able to order online and be happy with the outcome. The color was exactly what the picture showed.
Reply from CV Linens
Hi Maria! We’re so grateful for your kind words. Thanks for sharing your review with us and the community! We definitely understand that purchasing online can be stressful so we're so happy to hear that we were able to provide you with a stressfree experience and that you got exactly what you were looking for. Your review means a lot as we work hard to meet and exceed our customers’ expectations. We're happy to hear we hit the mark! Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out at feedback@cvlinens.com.
If you are doing a DIY wedding, CV Linens is great place to start. Decent product for the money, reliable and fast shipping!
Reply from CV Linens
Hi Ann! Thank you so much for your positive feedback. We’re so glad that our products worked out for your DIY wedding. We work hard to offer the highest quality products at the lowest prices and best possible customer service, so we’re happy to see that reflected on your last experience with us! Please feel free to contact at (512) 821-1178 if you ever have any questions on a future order.
I ordered linens for my daughter's wedding for less than I could have rented them. Shipping was fast and the linens were beautiful. Plus I was able to sell them after the wedding!
Reply from CV Linens
Hi Jamie! Thank you for taking the time to leave us a review. We’re thrilled that you loved your experience shopping with us! Customer experience and satisfaction is one of our top priorities. It’s so great to hear that you were able to get the most out of your linens at a good price and were later even able to resell them! Thank you again for your kind words - we look forward to working with you again soon.
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