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Rated 1 out of 5 stars

Should have read Trustpilot first -- did not receive files after purchasing. Will be keeping an eye on my accounts in case of any fraud.

Rated 5 out of 5 stars

You guys are doing wonderful job of cutfiles. i like your cutting patterns, collection, accuracy and also prompt service with quick response time and the support executive attitude. If the... See more

Rated 5 out of 5 stars

Fantastic Experience! Buy and selling is no longer limited to transaction, it is about experience and Alex is a master of providing a wonderful experience. He works 365 days a year, 7 days a week,... See more

Company replied

Rated 1 out of 5 stars

The files are incomplete, some of the parts are missing and when I asked for help or at list to correct those files they didnt corect the file even is obvious there are wrong, they mentioned about an... See more

Company details

  1. Digital Printing Service

Written by the company

We create the vector cut files for almost technology devices.


Contact info

2.9

Average

TrustScore 3 out of 5

35 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Massive scam!

Massive scam!! I bought an $8 file and then a few days later they deducted $1500 from our account. Do not trust these guys.

We ended up getting a refund. But this completely unacceptable!

17 February 2025
Unprompted review
CutFileLabs logo

Reply from CutFileLabs

Hi, we are sorry for this incident, we have been hacked, you can contact contact@cutfilelabs.com for support asap and we promise to fix it and issue a refund before February 26, 2025.

Rated 1 out of 5 stars

Please don’t ever deal with this guy he…

Please don’t ever deal with this guy he is a scammer. I lost more than 500$ making transaction in this website

18 February 2025
Unprompted review
CutFileLabs logo

Reply from CutFileLabs

We sincerely apologize for this issue. Please contact us at contact@cutfilelabs.com and we will assist you in getting a full refund.

Rated 1 out of 5 stars

Horrible and Fraudulent

Horrible. My husband purchased from this website about a month ago and today we had about 6 different charges on our acct totaling over $1600!!!! This place is a complete SCAM!! Do not trust this site people!!!! Worst experience ever.

17 February 2025
Unprompted review
CutFileLabs logo

Reply from CutFileLabs

Hi there, we sincerely apologize for this issue. Please contact us at contact@cutfilelabs.com and we will assist you in getting a full refund.

Rated 1 out of 5 stars

I bought something from CutFileLabs…

I bought something from CutFileLabs last month, and today, I received 7 charges on my credit card totaling over $1000 of fraud charges. I had to cancel my card and report to my bank. Do NOT use this company. I have screenshot evidence. Charges were in increments of $99.90. I was charged 399.60, 299.70, 199.80, 99.90, 19.98, and two for 9.99. AVOID CUTFILELABS.

17 February 2025
Unprompted review
CutFileLabs logo

Reply from CutFileLabs

Hi there, we sincerely apologize for this issue. Please contact us at contact@cutfilelabs.com and we will assist you in getting a full refund.

Rated 1 out of 5 stars

Massive wave of fraudulent charges on…

Massive wave of fraudulent charges on my account from this website. Avoid at all costs.

Edit: they said they will refund the fraudulent charges but the date keeps getting pushed back and now I have to go through my bank to get them to deal with me.

Edit 2: It’s now March 19th. Cutfilelabs has gone radio silent and is no longer responding to emails or Their WhatsApp. No refund yet.
DO NOT ORDER ANYTHING FROM THESE THIEVES.

15 February 2025
Unprompted review
CutFileLabs logo

Reply from CutFileLabs

Hi there, we sincerely apologize for this issue. Please contact us at contact@cutfilelabs.com and we will assist you in getting a full refund.

Rated 5 out of 5 stars

Loved my file

Loved my file, and I love how with feedback they made adjustments. This means you get a product that improves.

31 January 2025
Unprompted review
Rated 2 out of 5 stars

Had to adapt file to make it fit

Had to adapt file to make it fit. I purchased an exact match model:file so really no excuses.

Have not tried yet second item purchased. I suspect it will fail for the same reason after a quick review.

30 November 2024
Unprompted review
Rated 1 out of 5 stars

The files are incomplete

The files are incomplete, some of the parts are missing and when I asked for help or at list to correct those files they didnt corect the file even is obvious there are wrong, they mentioned about an 5$ discount wich never happened. So I ended buing incomplete files and a lot of frustration. Do not Buy!

7 August 2024
Unprompted review
Rated 5 out of 5 stars

Great customer support

Cut File Labs provides great source of cut files. Alex is very responsive and provides great customer support. Highly recommended

26 June 2024
Unprompted review
Rated 5 out of 5 stars

Best cut files shop to go to.

Cut Files Lab has always been my go to shop to get my cut files. They have some rare cut files which can’t be found elsewhere. What’s most importantly is their file is accurate. Highly recommended store to purchase cut files templates from.

26 June 2024
Unprompted review
Rated 5 out of 5 stars

Even if we had a bad start

Even if we had a bad start, if there are problems, support is offered on all possible channels until the customer is satisfied. Thank you and keep it up.

21 June 2024
Unprompted review
CutFileLabs logo

Reply from CutFileLabs

Thank for support us 😍

Rated 5 out of 5 stars

Good support

I had a problem with the size but they are pretty good with support, cutfile is ok with price. Thanks

24 June 2024
Unprompted review
CutFileLabs logo

Reply from CutFileLabs

Thank for support us 😍

Rated 5 out of 5 stars

Alex from Vietnam... You're the Best!

I'd been browsing this web site since yesterday to get template for my personal laptop's skin, and didn't realized that I was looking at the wrong model until today after checkout. Opened a chatbox and the response was instant! Boom! In a few clicks I'm speaking with a human. Alex Not only made an exception for my dumbass, he even gave me a Discount code for the next Purchase! Now that's how you win a customer. I'm not looking anywhere else for skins.

24 November 2023
Unprompted review
CutFileLabs logo

Reply from CutFileLabs

Thank you~

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