Scammed Me i ordered a CPU on the 24th of September they still havent sent it out a month later, terrible customer support with fake reviews, refusing to respond to emails regarding refund, cha... See more
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Was told it would take 7-10 days for PC to be built, not surprised at all they didn’t follow through with their word, Haven’t gotten updates, emails or anything actually insane, who knows maybe it’ll... See more
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So, two months have passed since the purchase of the products and to this day I still have no response about the Case I purchased. They don't respond to my tickets, nobody gives me any information abo... See more
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Really great to have and Irish business for us to use. There is 2 cons, speed and pricing. Pricing is a little bit over the top but accepting credit facilities means excess charges and naturally goin... See more
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Company details
Written by the company
It is our policy not to engage with paid for Review Services and we do not therefore monitor this page on Trustpilot. We do however check in from time to time to ensure no customers had issues and if they have we do reach out to them and we expect this to continue under Ares. CUSTOMPC.IE ceased selling components and accessories on the 30th of September 2024. All custom desktop pcs , laptops , servers and workstations with warranty have been transfered and all customers have received new contact information to ensure they have even better support than we have been able to provide over the last 15 years. Custom Computers and Technologie Limited is no longer involved with CUSTOMPC.IE We would like to thank our loyal customers in Ireland and everywhere else and we would like to ensure all of our customers are aware that they have support from A.C.T. who have sent emails to all customers providing new support information and details. Our decision to cease selling components and accessories came from this being a service we started in 2021 to assist customers impacted by the rules change with regards Brexit in January of 2021. This service was never intended to be in place for 4 years. Unfortunately we had to cease providing this service after consultation with our core customers and we provided 120 days notice of the end of component sales. The transfer of CUSTOMPC.IE was never intended to take place in the same year however we felt this change would ensure continuity and better support across Europe and in ireland for our customers who had purchased custom pcs , laptops , servers and workstations. Component and accessory sales were reasponsible for less than 20% of or sales however 80% of our support tickets were from this 20% and this had impacted the level of support we could provide to the many customers who relied on us for support for their workstations , servers , gaming pcs and laptops which is why we took the decision to cease selling components and accessories. The opportunity to ensure a better level of support from our core customers came about as an added bonus and we could not refuse the opportunity given what this meant for our loyal customers. Support is still available direct at CUSTOMPC.IE and through the normal emails and we do not believe this will change given there was an undertaking to ensure the same email addresses were to be live for at least 12 months. The CUSTOMPC.IE brand is not part of the ARES Group and we expect the brand be taken to new heights by ARES.
Contact info
O Brien Road, R93K22K, Carlow, Ireland
- 0874887669 ( WHATSAPP )
- sales@custompc.ie
- custompc.ie
2.8
Average
950 reviews
Hasn’t replied to negative reviews
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Haven’t received my order it’s been 2…
Haven’t received my order it’s been 2 weeks no no update or noting absolutely no communication
3 December 2023
Reply from www.CUSTOMPC.ie
You placed an order for an END OF LINE A320M Motherboard and we contacted you to let you know that the motherboard was not available and would not be returning to stock as Gigabyte has discontinued the model. We asked you to tell us which Ryzen Processor you were using so we could organise for example an A520M however you sent an Emoji instead of providing the information we needed to recommened an alternative motherboards. I would advise you to log into your account and to cancel your order however if you wish to provide the information regards what ryzen processor you are intending to use then give this information to our support staff and they will help you choose an alternative motherboard.
Ordered a motherboard from the website…
Ordered a motherboard from the website it said one to two day delivery it has been 2 weeks and no word from custom pc, have been requesting for a refund for the past 3 days and no response. Just use Amazon guys
11 December 2023
Unprompted review
Reply from www.CUSTOMPC.ie
DUPLICATE REVIEW
You placed an order for an END OF LINE A320M Motherboard and we contacted you to let you know that the motherboard was not available and would not be returning to stock as Gigabyte has discontinued the model. We asked you to tell us which Ryzen Processor you were using so we could organise for example an A520M however you sent an Emoji instead of providing the information we needed to recommened an alternative motherboards. I would advise you to log into your account and to cancel your order however if you wish to provide the information regards what ryzen processor you are intending to use then give this information to our support staff and they will help you choose an alternative motherboard.
Good and responsive company to deal with
I was happy with my dealings with CustomPC.ie. Customer service responded with relevant information and dealt with tickets rapidly after the initial quite long delay.
Only criticism I would have is that the delivery of my CPU cooler took more than two weeks and was the last component to arrive.
Their reply to this comment contained information that they did not communicate to me at the time, and which would have made me write a more favourable comment. I think to make things perfect, all they need to do is increase the size of the service team, to shorten the response times.
Thank you for your reply, CUSTOMPC.ie.
And, of course, apology accepted!
26 November 2023
Reply from www.CUSTOMPC.ie
Nick , thank you for your review. Unfortunately the delay with your BeQuiet cooler was related to the initial model supplied not have the AM5 or 1700 bracket and was clearly older stock. When we realised this we asked for the newer version to be supplied and this did add almost 5 business days to the order and for that we apologise. It is our policy to ensure the description matches the supplied product and as this model stated the newer brackets were included we delayed the order until the correct version arrived. This is not a low cost cooler and is a BeQuiet Pro 5 so we needed to ensure you got the exact model you ordered. We do carry this model in stock for our own builds however none of our own stock included the updated brackets and we had not offered the cooler as an option on the AM5 or Intel 1700 however clearly BeQuiet updated the cooler to be compatible with AM5 and Intel 1700. Please accept our apologies for the delay which was created.
Reply from www.CUSTOMPC.ie
Thank you for your review
Reply from www.CUSTOMPC.ie
Thank you for your review
Quick delivery and responsive to…
Quick delivery and responsive to questions.. couldn't fault them
28 November 2023
Reply from www.CUSTOMPC.ie
Thank you for your review
Great overall experience
Great overall experience, great communication from staff, even contacting me after an online order to verify my decisions and offer support, highly professional approach.
14 November 2023
Reply from www.CUSTOMPC.ie
Thank you for your review
Reply from www.CUSTOMPC.ie
Thank you for your review
Highly recommended
Really quick delivery and great comms throughout. The PC is great value too.
27 November 2023
Reply from www.CUSTOMPC.ie
Thank you for your review
Great service and quick turnaround
Great service and quick turnaround. Happy to support Irish.
24 November 2023
Reply from www.CUSTOMPC.ie
Thank you for your review
Excellent Customer Service
This is the second time I've bought a PC from CustomPC.ie and they've been great both times, but this time was really fantastic. I wanted to trade in parts of my old PC and was asking about how to recycle the rest. They told me if I sent in the entire PC they'd give me credit for all of the parts after they tested them and responsibly recycle/reuse the rest. Process was easy to do that, and had credit added to my account within a week.
Then when I purchased the new PC they were very helpful with payment and they also wrote to me about three improvements I could make to my build. Two of them they offered free of charge and the third I just paid the difference to get a significantly better GPU for not much extra. The fact that they would take the time to assess my build like that and offer me recommendations (two for free) was really amazing. Couldn't have asked for better customer service the whole way through.
I haven't received the new PC yet, but I will update this/write another review when I do and have tested it for a few weeks. But so far, very happy customer.
4 December 2023
Reply from www.CUSTOMPC.ie
Thank you for your review. We offer the transparent trande and save to ensure our customers always have the option to get value from their older pcs. Our technicians look at all orders before commencing a build order and if we can make changes to improve the performance without cost we will and if we notice what we would consider a value for money improvement we will offer the choice to our customer and explain before we commence the build. These services do not impact the time from order to build but we do believe they are necessary to ensure our customers always get the best value for money. Again thank you for your review.
Robbers!
I placed an order with this company for almost 2000 euro, PC arrived with faulty graphics card, and would not turn on. I returned it for replacement or refund. Got accused of damaging it and demanded to pay another 700 for replacing graphics card. Three years of going through hell and further 1000 in legal costs, and I still have neither PC no refund. It is a pure robbery.
23 November 2022
Unprompted review
Reply from www.CUSTOMPC.ie
Thank you for your review
If you're looking to buy a new computer…
If you're looking to buy a new computer or just looking for advice, these guys are the place to go. I bought a laptop from them and they were very helpful and gave me some great advice. I couldn't recommened them enough
26 October 2023
Reply from www.CUSTOMPC.ie
Thank you for your review. Our staff are always here to help and to provide advice.
I found their warehouse but they only…
I found their warehouse but they only sell from their website however the lads pulled a few strings and got me sorted promptly.
Many thanks and thumbs up!
7 November 2023
Unprompted review
Reply from www.CUSTOMPC.ie
Thank you for your review. We do try to accomdate any resonable requests from our customers.
well packaged and all my order arrived.
well packaged and all my order arrived.
All items in perfect order .
Took about a week to process but it does say that on the website but once it was out for delivery had it next day with the courier.
27 October 2023
Reply from www.CUSTOMPC.ie
Thank you for your review.
Slow delivery
Product arrived in perfect condition but it took 7 working days to arrive.
9 October 2023
Reply from www.CUSTOMPC.ie
Edward , Component and accessory orders can take between 5 and 10 business days depending on the items orders which is why we state this on the product page and in the order emails. We do however have a NEXT DAY RANGE of around 1000 products which covers many of the most popular items and products ordered from this range are generally delivered next day one the order is placed before 2PM. Thank you for your review and I am sorry you were not aware of the delivery timeframe prior to placing your order.
Have not received my order or an email…
Have not received my order or an email stating if there would be a delay
22 October 2023
Reply from www.CUSTOMPC.ie
Haseenah , You ordered a monitor on the 22.10.23 at 9.30PM and we processed your order the following day which was monday the 23rd of October 2023. We shipped your order on the 1st of November with DPD.ie and you were sent emails confirming the delivery tracking number and prior to that emails confirming your order was updating. Monitors not ordered from our Next Day Range can take up to 10 business days to be received as we only ship monitors into Ireland using Road and Sea Freight due to the size and weight and this is why we state on every monitor product page that the delivery can be up to 10 business days from the day an order is processed. You can also log into your account to view the status of your order and to contact support to get updates. Your monitor shows as delivered and your would have received an email with tracking information on the same day you placed this review. Can I please ask you to reconsider this review based on the delivery information stating your order would take up to 10 business days. Thank You
The item which was ordered wasn’t in…
The item which was ordered wasn’t in stock but was available on website I should be informed by customer service that the item it’s not available but instead that I had to ask about shipment and were is the item
21 October 2023
Reply from www.CUSTOMPC.ie
Jakub ,
Your order was delayed as you used an offline payment method " HUMM " and when you place using a payment option were we do not received payment at Checkout the items ordered are not held for your order until we receive payment and with HUMM this can take up to 3 days. In that time items can do out of stock but this is 100% related to the payment method and not our procedures. You should discuss this with HUMM and they will explain why their service can take 2-3 days. Your order was placed on the 21st of October and we shipped your order on the 31st of October 2023 with DPD.ie and sent you tracking information at 1.41PM on the 31st of October which was well within the stated 5 to 10 business days stated when you placed your order. Can I ask you to please reconsider your review. Thank You
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