Order took way to long to be processed and shipped. We still have not received it.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We recently ordered mouse pads for an upcoming event. We knew it would be close timing but CustomMousePad.com assured us we would have our order in time for the event. Wow. We received our order ahea... See more
I reached out to CustomMousePad.com never having done business with them before. My company was looking for promotional mousepads with our own design. Not only were our results beautiful, but the pe... See more
Company replied
The entire experience was great! Ordering was easy, questions were answered quickly, communication from the company was very good throughout the process. The end product was awesome! The best quali... See more
Company details
Written by the company
Custom Mouse Pads: Quality, Service, and Value 10 million mats and counting! At Custom Mouse Pads, crafting high-quality custom mouse pads and mats is not just our name—it's our mission. Since our inception in 2002 with a simple mouse pad and a dream, we’ve committed to delivering the exceptional experience we would expect as consumers. Made in the USA, our products boast transparent, competitive pricing and unparalleled quality. Over the years, we’ve earned the trust of thousands of clients through award-winning service and premium products. Why Choose Custom Mouse Pads? Exceptional Products • We continuously update our materials to ensure the best quality, from heavy-duty natural rubber backing to latex-free foam and silky smooth fabric surfaces. As a manufacturer (not a distributor), we produce everything in the USA across three locations to better serve our customers. • We value customer feedback, incorporating new product ideas and unique uses into our offerings. Superior Print Quality and Image Rendering By adopting the latest technologies, we ensure superior art rendition. Our dye sublimation process uses a proprietary color profile for vibrant, permanent prints, while our plastic printing keeps up with the latest advancements. • Our free graphics assistance and preflight print review guarantee optimal results, and our experienced team provides free digital proofs with no purchase necessary. Exceptional Service • Customer satisfaction is our top priority. Don’t take our word for it, see our 1,100+ verified customers 5 star reviews on Shopper Approved®.. Since 2002, we’ve specialized in promotional mouse pads, counter mats, and playmats, developing a deep understanding of our products to meet your needs precisely. • Our knowledgeable staff is dedicated to providing the same excellent experience we’d expect for ourselves. Unbeatable Wholesale Pricing • By focusing exclusively on bulk orders, we keep our costs low, offering you exceptional products, printing, and service at a fraction of the cost of competitors who cater to smaller runs. Choose Custom Mouse Pads for award-winning service, superior products, and the best value in the industry.
Contact info
3 Locations- West Coast, East Coast & Headquarters: 5401 Fairbanks Street, STE1, 99518, Anchorage, United States
- 866-404-5267
- info@custommousepad.com
- custommousepad.com
U heard a great Goodexperience with the team
U heard a great experience with the team
11 September 2021
Unprompted review
Reply from CustomMousePad.com
Glad to hear it, and thank you for leaving a review. We look forward to the opportunity to assist you again in the future. Have a great rest of your day!
Recent mouse pad order
We recently ordered mouse pads for an upcoming event. We knew it would be close timing but CustomMousePad.com assured us we would have our order in time for the event. Wow. We received our order ahead of schedule. Thank you so much for your excellent service. Highly recommend.
1 July 2020
Unprompted review
A job well done..
This company is awesome to do business with.
They are friendly and very helpful. I know nothing about designing and they made it super easy. The graphics are beautiful, Our mousepads came out even better than I imagined. This was the 2nd time we placed a mousepad order with CustomMousePads.com. The staff is amazing. Thank you for a great job.
12 March 2020
Unprompted review
Reply from CustomMousePad.com
Thank you so much for the positive feedback Gloria! I will pass along the compliments to the whole team, including especially graphics, and let them know how pleased you were. We look forward to the opportunity to assist you again in the future!
Great service
Great service, great product, great turnaround. Couldn't have asked for more!
12 March 2020
Unprompted review
Reply from CustomMousePad.com
Thank you for taking time to leave a review Sam! We strive to make every customer experience exceptional and I am glad to hear we succeeded. We'll keep everything on file and are here to assist whenever you want to head this direction again.
Thanks and have a great weekend!
I had an amazing and professional…
I had an amazing and professional experience from start to finish! Every person I interacted with was helpful, pleasant, and professional. Goldie provided me with outstanding service! The product completely met our expectations. The shipping was on time and it was packaged well so the product arrived safe and undamaged. Overall, it was an excellent experience.
17 February 2020
Unprompted review
Reply from CustomMousePad.com
Thank you so much Ingrid for your positive review of your experience purchasing custom mouse pads! We strive to make every customer experience exceptional and I am glad we hit the mark. We appreciate the opportunity to serve you and look forward to assisting you again in the future.
I sent a custom picture that wasn't…
I sent a custom picture that wasn't very clean. There design team cleaned it up and I was very happy with my order.
13 February 2020
Unprompted review
Reply from CustomMousePad.com
That's great news, I'm so happy to hear that you are pleased with your recent order and our design work! Thank you for taking the time to provide positive feedback, it's always nice to hear. We look forward to the opportunity to assist you again in the future!
Excellent product, customer service
Excellent quality of product and excellent customer service. I definitely will use this company again.
13 February 2020
Unprompted review
Reply from CustomMousePad.com
It was a pleasure working with you and we look forward to the opportunity to assist you with future projects!
The representative
The representative, Jennie Stewart I worked with was wonderful, she followed up with me and kept me informed on the process. The end product is very very nice. Will do business with this company again.
13 February 2020
Unprompted review
Reply from CustomMousePad.com
That's great news, I'm so happy to hear that you are pleased with your recent order Belinda! Thank you for taking the time to provide positive feedback, it's always nice to hear and I will be sure to share your comments with my team.
Thanks,
Jennie
Reply from CustomMousePad.com
Glad we could help, thanks Jazmin! We hope to be able to assist you again in the future.
Great work and extremely great customer…
Great work and extremely great customer service.
11 February 2020
Unprompted review
Reply from CustomMousePad.com
Thanks for the positive feedback Jessica!
I reached out to CustomMousePad.com…
I reached out to CustomMousePad.com never having done business with them before. My company was looking for promotional mousepads with our own design. Not only were our results beautiful, but the people are also friendly and very helpful. I would recommend them to anyone and will continue to use them.
28 January 2020
Unprompted review
Reply from CustomMousePad.com
Thanks for the positive review Nicole! We certainly strive to make the entire customer experience with our company exceed expectations. I'm glad to hear we succeeded! We look forward to the opportunity to assist you again in the future.
Have a wonderful rest of your day,
Jennie
Custom mouse pads was great to work…
Custom mouse pads was great to work with. They took the time to get my design and colors perfect. Amazing customer service and very accommodating. Happy with the entire experience from beginning to end.
Thank you!
24 January 2020
Unprompted review
Reply from CustomMousePad.com
Thank you Dan, it was a pleasure working with you and we look forward to the opportunity to assist you with future projects!
Thanks,
Jennie
Good quality - Great price - AWESOME service
Mousepads are great quality, graphics are good, and price is great! Most importantly, the service is outstanding. You get PERSONAL contact and follow-up by REAL people who are simply delightful.
Would absolutely order from this company again!
24 January 2020
Unprompted review
Reply from CustomMousePad.com
That's great news, I'm so happy to hear that you are pleased with your recent order and the service you received! Thank you for taking the time to provide positive feedback, it's always nice to hear and I will be sure to share your comments with the team who handled your order.
Have a wonderful rest of your week,
Jennie
Reply from CustomMousePad.com
Thank you for your feedback Joris!
Order took way to long to be processed…
Order took way to long to be processed and shipped. We still have not received it.
13 January 2020
Unprompted review
Reply from CustomMousePad.com
My sincere apologies Kenzie, I missed this feedback! Sorry we ran a few days over on your order. It does look like Yalonda was in communication but I can understand the frustration. Orders placed during holiday time with closures often seem to take longer than expected compared with standard production time. It looks like your order was delivered and I hope you are happy with them. Please don't hesitate to reach out to us if we can be of any further assistance.
Thanks,
Jennie
Quick and High Quality!
Superb customer service, quick turnaround, and high quality product.
9 January 2020
Unprompted review
Reply from CustomMousePad.com
Thank you for the positive feedback Mike! We do strive for exceptional customer service and overall customer experience. I am glad in your case we succeeded. Thank you for your business!
Excellent product and service from this…
Excellent product and service from this company! I will be using them again soon.
8 January 2020
Unprompted review
Reply from CustomMousePad.com
Thanks so much for the compliment Linus. We appreciate your business and are happy to hear we are meeting your expectations! We look forward to assisting you again in the future.
So friendly! Great quality!!
They were super friendly and so easy to work with. The quality is just how I thought it would turn out and production was very fast as well.
12 December 2019
Unprompted review
Reply from CustomMousePad.com
Thank you for your positive review of the service and customer experience you received from custommousepad.com! We appreciate your business and look forward to the opportunity to assist you in the future.
Great Service and Product
Great Service and Product. Goldie always provides terrific customer service. Quality product delivered on time in good shape. Been using them for years and will continue.
9 December 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.