I love your magnetic bookmarks. I’m buying them for everyone for holiday gifts., etc. they’re so convenient as they hold tight to the book without marring the book at all it’s a wonderful personaliz... See more
Company replied
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See what reviewers are saying
I ordered three magnetic, leather bookmarks, each to be engraved with an initial. Red with "A", green with "C", dark brown with "T". The bookmarks arrived, correct colors, but no engraved initials. I... See more
Company replied
I ordereda wooden name puzzle that included a monkey, lion, zebra and frog. The puzzle was nice but the frog piece is not the same frog that was pictured when I ordered. The frog I received has no mo... See more
Company replied
The product was great my wife loved them. But your shipping and tracking needs some improvement, took a long time to arrive and messages were all mixed up. Thanks
3.1
Average
30 reviews
Replied to 46% of negative reviews
Typically replies within 1 week
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Excellent quality and super fast rc…
Excellent quality and super fast rc boat. 5 star-highly recommend!
13 April 2026
Works as advertised
17 March 2026
The quality is excellent
The quality is excellent, and the delivery was fast. This is a shop I highly recommend, and I look forward to their new products.
5 March 2026
Poorest service ever.
I ordered an item around Dec 10, 2025 with delivery expected by Dec 22. As of Jan. 10,2026 not delivered. Tracking has item clearing customs on Dec. 18, 2025. Contacted company their reply was about getting used to accurate data and wearing it for some time. I ordered a magnetic book mark. At this time I feel I have been scammed.
12 December 2025
The product was great my wife loved…
The product was great my wife loved them. But your shipping and tracking needs some improvement, took a long time to arrive and messages were all mixed up.
Thanks
12 December 2025
Banks were ordered on Dec
Banks were ordered on Dec. 8 and as of date I have not received the order or a resolution.
8 December 2025
Not happy with order
One marker was supposed to have a “J” on it and doesn’t, paid extra for it also!
12 December 2025
This company is a scam
This company is a scam, i ordered my grandson a wooden name puzzle the begining of December and they said it would be delivered in time for Christmas, well here it is December 31st and not only do i not has his gift yet but i just was notified by USPS that they confiscated it for counterfeit postage. DO NOT BUY FROM THESE CROOKS!!!
31 December 2025
Unprompted review
Rude and threating to sue "us" for Fraud
Difficulty ordering just one Bookmark end up with two because the website would not allow us to delete the second one. Package was accidentally delivered to a neighbor who was out of town.
We followed the instructions in the email sent by Customized Toy for tracking and clicked on the link that said, "click here if not received". The link took us to some "SCAM" web site that promised to find our package as long as we gave them our CC# and agreed to pay a $5.00 finders fee. We had to block that company as they continued to spam us.
Then we found an email address buried in the same "shipping / tracking email" sent from Customized Toy. They said they had proof of delivery and for "us' to contact their shipping company. A few hours later they sent us a photo of a different customer's package (different name in plain sight on the package in the photo) delivered across the country to another state.
At that point we disputed the charge on our CC. The next day Customized Toy sent us a "Threatening Email" stating that were committing Fraud and they were going to "Sue" us if we did not reverse the dispute. Yes, all of this over $34.04 and their complete lack of due diligence. After we pointed out their mistake they found the correct photo which allowed us to find our package.
We finally received our package delivered to our neighbors and reversed the dispute. All in all horrific customer service. We highly recommend staying away from this company.
26 December 2025
Unprompted review
Can’t deliver
I ordered on on October 21. My package arrived today December 10 empty.
23 October 2025
Reply from Customizedtoy
Hi Venessa Aguilar,
We sincerely appreciate your support and are delighted that you are satisfied with our products. Your patronage means a great deal to us, and we are grateful for the opportunity to serve you. We hope to have the pleasure of doing business with you again in the future.
Thank you for choosing our store and allowing us to provide you with the best possible service and products. We are always striving to improve and meet your needs. If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Customized Toy
Animal puzzle piece not as presented
I ordereda wooden name puzzle that included a monkey, lion, zebra and frog. The puzzle was nice but the frog piece is not the same frog that was pictured when I ordered. The frog I received has no mouth/nose and is not as cute as one promised
20 November 2025
Unprompted review
Reply from Customizedtoy
Hi Bettina Sveinson,
Thank you for choosing our store, giving us the opportunity to provide you with the highest quality service and products.
Should you require any assistance, please feel free to contact us at: service@customizedtoy.com
We sincerely appreciate your support. Your patronage means a great deal to us, and we are truly grateful for the chance to serve you. We look forward to working with you again in the future.
Do not order from this company!
Nearly a month later and still no package. Finally I emailed and a few days later the response is “I’m sorry, looks like your package is lost”.
23 October 2025
Reply from Customizedtoy
Hi K Doll,
Thank you for choosing our store, giving us the opportunity to provide you with the highest quality service and products.
We immediately reshipped an identical package upon discovering the issue, ensuring it arrived as quickly as possible (within 7 days).
Should you require any further assistance, please feel free to contact us at: service@customizedtoy.com
We sincerely appreciate your support. Your business means a great deal to us, and we are truly grateful for the opportunity to serve you. We look forward to working with you again in the future.
Best regards,
Customized Toy
Reply from Customizedtoy
Hi Krys Mcmillan,
We sincerely appreciate your support and are delighted that you are satisfied with our products. Your patronage means a great deal to us, and we are grateful for the opportunity to serve you. We hope to have the pleasure of doing business with you again in the future.
Thank you for choosing our store and allowing us to provide you with the best possible service and products. We are always striving to improve and meet your needs. If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Customized Toy
i ❤️the magnetic bookmarks
I love your magnetic bookmarks. I’m buying them for everyone for holiday gifts., etc.
they’re so convenient as they hold tight to the book without marring the book at all it’s a wonderful personalized item.
23 October 2025
Reply from Customizedtoy
Hi glory,
We sincerely appreciate your support and are delighted that you are satisfied with our products. Your patronage means a great deal to us, and we are grateful for the opportunity to serve you. We hope to have the pleasure of doing business with you again in the future.
Thank you for choosing our store and allowing us to provide you with the best possible service and products. We are always striving to improve and meet your needs. If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Customized Toy
Reply from Customizedtoy
Hi Kathy Foreman,
We sincerely appreciate your support and are delighted that you are satisfied with our products. Your patronage means a great deal to us, and we are grateful for the opportunity to serve you. We hope to have the pleasure of doing business with you again in the future.
Thank you for choosing our store and allowing us to provide you with the best possible service and products. We are always striving to improve and meet your needs. If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Customized Toy
I paid extra for faster delivery
I paid extra for faster delivery. I still have not received my order
20 October 2025
Reply from Customizedtoy
Hi David Sommer,
I am very sorry for this.
In the meantime, I've checked your order: your package was delivered within seven business days. This meets the “
Fast Shipping” time frame you selected.
We are always striving to improve and fulfill your needs. If there is anything else we can help you with, please feel free to contact us.
Best regards,
Customized Toy
"MORE PRODUCTS PLEASE!"
All in all, I have bought several products and they are all 5 stars. Did have a screw up on one order when it came in. But it was my fault. When I realized my mistake I wrote a note and said how sorry I was. Someone one wrote back graciously and said thanks. Will keep looking to see more of your products to buy.--It is Christmas. That's what the other items were for--under the tree.HO, HO! HAPPY HOLIDAYS! vicki mcbroom.
7 October 2025
Reply from Customizedtoy
Hi vicki mc,
We sincerely appreciate your support and are delighted that you are satisfied with our products. Your patronage means a great deal to us, and we are grateful for the opportunity to serve you. We hope to have the pleasure of doing business with you again in the future.
Thank you for choosing our store and allowing us to provide you with the best possible service and products. We are always striving to improve and meet your needs. If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Customized Toy
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