Custom heat installed Worcester boiler approximately 12 years ago. Still going strong! Yearly service, past 2 years by excellent Ruby. Have taken boiler cover past 2 years. Peace of mind for a re... See more
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Review summary
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Been a client of them for 13 years now on multiple properties. From plumbing to gas and whole new systems not once I had an issue which wasn’t promptly resolved. There is a reason CH went from a local... See more
Company replied
This is quite easy and straight foward Easy to book appointment. Appointment time kept Polite friendly and professional ehgineer. Boiler service completed in good time. Briefed by engineer as... See more
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Initial stock shortages pushed back my air conditioning installation without much notice, but everything else was great. Technicians were really friendly and consulted me every time there was a decisi... See more
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Company details
Written by the company
Custom Heat & Cool is a family run business with modern values. Since opening our first office in 1980 in Rugby, we've grown into the trusted name people turn to for heating and cooling comfort — for today and for generations to come.
Custom Heat & Cool
Written by the company
- Established in 1980
- Custom Heat & Cool is a family-run heating and cooling company, proudly serving customers across the Midlands and the South West. We've had a physical presence in Rugby ever since our foundation in 1980, and in that time we've encountered pretty much every problem that can occur with central heating, air conditioning, and domestic appliances. We specialise in all aspects of heating and cooling, including boiler installation, servicing and repair, and air conditioning installation and maintenance. We can also install gas fires and full bathroom suites. Wherever you're based, when you contact Custom Heat & Cool you're calling on one of the most experienced heating and cooling teams in the business — and you'll get more than just our decades of know-how. We only use manufacturer-approved parts, and we keep our vans well stocked to give us the best chance of fixing your problem on the first visit. Every job we do represents excellent value for money, and when you ask us for a quote, you'll get our best price first time. Comfort you can feel, care you can trust.
The only company to guarantee same day call out
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
Contact info
9 Somers Road , CV22 7DB, RUGBY, United Kingdom
- 0330 383 0000
- office@customheat.co.uk
- customheat.co.uk
4.8
Excellent
5K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Custom Heat & Cool
We really appreciate you posting this review. It's great to hear that the team were helpful, polite, and left things tidy — that's exactly the standard we always aim for.
The Custom Heat Team
Great work as all ways polite friendly …
Great work as all ways polite friendly professional thankyou 👍
28 August 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear you found our team polite, friendly, and professional — that's exactly the standard we always aim for. We look forward to helping you again in the future. 👍
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear that you consistently receive good service from us — that's exactly what we aim for every time. We look forward to continuing to look after your heating and plumbing needs.
The Custom Heat Team
Ruby came out to service the boiler
Ruby came out to service the boiler
She was very efficient helpful and polite
Good service everytime from custom heat
Thank you
11 August 2026
Unprompted review
Reply from Custom Heat & Cool
We really appreciate you posting this review. It's great to hear that the boiler service went smoothly and that you found our engineer efficient, helpful, and polite. We look forward to continuing to provide you with a reliable service.
The Custom Heat Team
Ryan provided guidance on best use of…
Ryan provided guidance on best use of my AC and talked through what the service would require. Worked in a tidy manner and provided his own shoe covers.
The pre service call about the booking was helpful and informative.
Would 100% use Custom Heat again.
27 August 2026
Reply from Custom Heat & Cool
Thank you for taking the time to share this — it's great to hear that the pre-service call was helpful and that Ryan took such care during the AC service, right down to bringing his own shoe covers. We always aim to make the whole process straightforward from first contact through to the work being completed. We look forward to helping again whenever you need us.
The Custom Heat Team
I find custom heat a reliable and very…
I find custom heat a reliable and very professional and I feel at ease since I bought the boiler from them. *********
27 August 2026
Reply from Custom Heat & Cool
What a lovely thing to read — thank you for sharing this. It's genuinely reassuring to know you feel at ease with your new boiler, and that's exactly the kind of confidence we hope every customer has after working with us. We look forward to continuing to keep you warm for years to come.
The Custom Heat Team
Annual boiler service
Arrived on time to do annual boiler service and put on over shoes. Re-set timer switches once the job was completed. Went through test results and showed images on phone. Friendly service.
27 August 2026
Reply from Custom Heat & Cool
What a lovely summary of exactly how a boiler service should go. We're pleased the engineer kept you informed throughout, from walking you through the test results to showing the images on the phone — it's important to us that customers feel confident in the work carried out. Thank you for taking the time to share your experience.
The Custom Heat Team
Excellent boiler installation
Excellent, swift and helpful installation of new external boiler. Engineers were particularly considerate, as well as remarkably efficient.
28 July 2026
Unprompted review
Reply from Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the installation went smoothly and that the engineers left such a positive impression — being considerate and efficient on the job is exactly what we aim for. We hope you enjoy the new boiler!
The Custom Heat Team
Bathroom work
Recently had the bath removed and a shower tray,plus Aqua panelling put in around the walls of the shower area plus window area too.The Custom heat engineer did a terrific job,over three days...replacing the rotten woodchip flooring beneath the bath and further,plus a lot of piping etc.Left the job completed tidy and to a high standard.He was very friendly and courteous and was not afraid of our dog either ! This is our second job with custom heatr,previously having had a boiler fitted 2 yrs ago.Right from the original quoting to job completed,all has been excellent.Thank you.
26 August 2026
Reply from Custom Heat & Cool
What a lovely review to receive — thank you so much for taking the time to write it in such detail. It's brilliant to hear the bathroom conversion went smoothly across the three days, especially with the additional work uncovered beneath the bath, and that everything was left tidy and to a high standard. We're really pleased you've chosen us for a second time, and that the whole experience from quote to completion has been a positive one. We look forward to helping again whenever you need us.
The Custom Heat Team
Good to actually speak to someone
Good to actually speak to someone when phoned, who was helpful and efficient in sorting my problem.
25 August 2026
Reply from Custom Heat & Cool
We really appreciate you posting this review. It's genuinely good to hear that you got through to a real person quickly and that we were able to sort things out for you efficiently. That's exactly the kind of experience we want everyone to have when they call us.
The Custom Heat Team
Easy to book a service
Easy to book a service at a time and date that suited me, updates concerning the forthcoming service and timely reminders. Engineer was punctual and asked if I understood the procadure and if I had any questions. He completed the service in 45/60 minutes, explained what he had done and offered the chance for further questions,was clean and tidied afterwards. I am very happy with the service received.
26 August 2026
Reply from Custom Heat & Cool
We really appreciate you sharing such a detailed account of your experience. It's great to hear that the whole process — from easy booking through to the engineer taking the time to explain everything and tidy up afterwards — went so smoothly. We'll make sure your kind words are passed on to the team.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you posting this review. It's great to hear that punctuality and communication made a positive impression — both are things we work hard to get right, every time.
The Custom Heat Team
The engineer wanted to arrive early.
The engineer phoned , wanted to arrive early , that's always a good sign ,to which I agreed. They (engineer and apprentice) had to travel over 100 miles from their base ,so had to leave at 5:00 a.m ! That's dedication. Very polite and efficient service.
21 August 2026
Unprompted review
Reply from Custom Heat & Cool
What a lovely review to read — thank you for taking the time to share this. A 5 a.m. start and a 100-mile journey before most people are even awake is exactly the kind of dedication our team brings to every job, and we're glad it came through in the service you received. Really pleased to hear the visit went smoothly and that the team were polite and efficient throughout.
The Custom Heat Team
Good service
14 August 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave a review. It's great to hear you received good service, and we hope to be of help again in the future.
The Custom Heat Team
Professional and friendly service
The call to confirm eta was really helpful
The engineer was professional and friendly
20 August 2026
Reply from Custom Heat & Cool
Thank you for taking the time to leave this review. We're really pleased the ETA call was helpful — keeping customers informed is something we genuinely care about. It's great to hear the engineer made a good impression too.
The Custom Heat Team
All round excellence.
This is quite easy and straight foward
Easy to book appointment. Appointment time kept
Polite friendly and professional ehgineer.
Boiler service completed in good time.
Briefed by engineer as to how the boiler was performing.
Area left clean tidy.
Job done.
Excellent, thank you.
14 August 2026
Reply from Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the booking process was straightforward and that the engineer kept to the appointed time, completed the service efficiently, and left everything clean and tidy. A clear handover on how the boiler is performing is something we always encourage, so it's good to know that came across well.
The Custom Heat Team
Great service…
Engineer phoned me when he was on his way, very friendly and efficient all in all very satisfied
20 August 2026
Reply from Custom Heat & Cool
What a lovely review to receive — thank you for sharing it. It's great to hear that the engineer kept you informed on his way over and made the whole experience a pleasant one. We hope to be of service again in the future.
The Custom Heat Team
Look no further.
Been a client of them for 13 years now on multiple properties. From plumbing to gas and whole new systems not once I had an issue which wasn’t promptly resolved. There is a reason CH went from a local plumbing and service company to a UK wide provider. 5 stars and look no further than them if you have a problem. They are not the cheapest upfront but the headaches and extra spend you avoid because of their first class service greatly reduces issues, makes them the obvious choice in the long run.
3 June 2026
Reply from Custom Heat & Cool
Thirteen years across multiple properties — that kind of long-term trust genuinely means a lot to us, and we're glad we've been able to deliver consistently throughout. You've put it better than we ever could: the real value isn't just in the upfront job, it's in the peace of mind and the problems that never materialise. Thank you for continuing to choose us, and we look forward to being there for whatever comes next.
The Custom Heat Team
Excellent Service Every Time
Over the last week, we've had Custom Heat visit our home three times for a boiler service, a complete boiler replacement, and a call-out for a burst pipe that was unrelated to the boiler.
Every visit was managed efficiently, and all of the engineers who came to our home were excellent. They took the time to explain everything clearly, offered helpful advice on what we should do going forward, and were always friendly, professional, and polite.
They were also incredibly patient with our very curious and nosey 3-year-old, which certainly didn't go unnoticed!
We're so glad we discovered Custom Heat last year when they helped us with another plumbing issue. Since then, they've consistently provided outstanding service, and we won't hesitate to use them again for all our future plumbing and gas work.
Highly recommended. ⭐⭐⭐⭐⭐
4 August 2026
Reply from Custom Heat & Cool
What a lovely review to receive — thank you so much for taking the time to write such a detailed and thoughtful one. It's brilliant to hear that all three visits over the past week were handled smoothly, and the mention of the engineers' patience with your curious little one genuinely made us smile. We're really glad you found us and look forward to being your go-to for all things heating and plumbing for years to come.
The Custom Heat Team
Excellent service as ever
Excellent service as ever, engineer was on time.
Very good thanks
18 August 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear our engineer arrived on time and that the service was up to scratch — as ever! We look forward to helping again whenever you need us.
The Custom Heat Team
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