Updated: Within 24 hours of posting this review the Custom Genie team reached out. They sent my order right away and gave me a credit toward a future order. Though the initial experience was disappo... See more
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Review summary
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Reviews shaping this summary
We have several name tags from Name Badges Int'l whom you absorbed. The ones we just got from you seem lesser quality. They are printed slightly off center, so the white edge shows slightly more on o... See more
Company replied
The name badges I ordered came in a timely manner and were perfect. I order pretty frequently when we have new hires or existing staff have lost their badges. The only reason I gave 4 stars instead of... See more
Company replied
The order arrived in suitable time - though at the end of the 7-day timeframe posted on the website. Each order I've placed, including this one, have been suitably packaged and have arrived in good c... See more
Company details
About Customgenie
Written by the company
Custom Genie specializes in beautiful, high-quality personalized products that help brands make a lasting impression. Headquartered in Atlanta, GA, our North American manufacturing and distribution facility houses a full in-house art department, a dedicated customer service team, and a state-of-the-art production floor — giving us complete control over every detail from first sketch to final shipment.
We proudly serve a wide and diverse client base, including hospitality, retail, personal and professional services, public bodies, airlines, the financial sector, and travel. Whether you need branded drinkware for a corporate event, premium giveaways for a trade show, or fully customized merchandise for retail shelves, our team delivers products built to elevate your brand.
Every order is handled with precision and care. From concept and artwork proofs to packaging and shipping, our experts ensure your company logo looks polished, professional, and unmistakably yours. With fast turnaround times, competitive pricing, and a true commitment to craftsmanship, Custom Genie is the partner you can trust to bring your brand to life — one custom product at a time.
Contact info
United States
- customgenie.com
3.7
Average
82 reviews
Replied to 73% of negative reviews
Typically replies within 1 month
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It was a "Meh" experience.
It was a "Meh" experience.
I wasn't crazy about the 4 stickers per sheet, especially since each of the graphic designs touched each other making cutting them apart less than easy.
I also wasn't happy at all with the flimsy vinyl material. It was difficult to work with when trying to apply one of the stickers. If there is a light breeze they will flap around while you are trying to put it on the surface AND the material stretched a bit. This makes applying the sticker difficult in that you really have to work it to get all the creases and bubbles out.
Meanwhile I ordered stickers from another company at the same time and the quality is much better. We'll see how long they last out in the weather.
25 March 2026
Reply from Customgenie
Hello,
Appreciate you taking the time to share this. This is exactly the kind of feedback we need.
Sorry to hear the sheet layout and material made things harder than they should be. The designs touching and the vinyl feeling too light is not the experience we want you to have. Applying a sticker should be simple, not something you have to fight with.
Keep an eye on your inbox for an email from our team!
The interface is so easy to work with
The interface is so easy to work with. They have great product offerings and the customer service was also spot on. Definitely will be back for all my business needs.
7 April 2026
Reply from Customgenie
Hey Carolyn,
Thanks so much for the feedback!
We're really glad the interface felt smooth, our product offerings resonated with you, and our team delivered on the customer service front. That's what we're all about.
We can't wait to support all your business needs going forward!
Loving our stickers!
I recently ordered custom stickers from Custom Genie and had a genuinely great experience from start to finish.
The quality of the stickers exceeded my expectations — vibrant colors, clean detail, and really durable material that holds up well. You can tell they take pride in what they produce.
Shipping was quick, everything arrived in perfect condition, and the final product looked even better than I imagined.
If you’re looking for high-quality custom stickers and a smooth, reliable experience, I’d absolutely recommend Custom Genie. Will definitely be ordering again.
7 April 2026
Reply from Customgenie
Hey Steven
Wow, thank you so much for this! We're thrilled you loved the stickers—vibrant colors, clean detail, and durability is exactly what we aim for. Hearing that shipping was quick and everything arrived in perfect condition makes this even better.
We really appreciate you noticing the care we put into every order.
Can't wait to work with you again!
Reply from Customgenie
Hey Todd,
Thanks for the feedback!
We love hearing that the product and process both hit the mark for you. That's what we're all about.
Can't wait to help you next time!
The quality of the badge I ordered was…
The quality of the badge I ordered was above what I even expected. Great job.
24 March 2026
Reply from Customgenie
Hey Michael,
Thanks so much!
We're really glad the badge exceeded your expectations. That's awesome to hear, and we appreciate the love.
We can't wait to work with you again
I’m very happy with it
The sticker was perfect and arrived in a perfect timely manner. Only drawback was I never received tracking although it did say shipped on my account, was a bit in the dark on that but I did only order one sticker so maybe that’s why haha. Still a 5 star experience for me thanks guys!
23 March 2026
Reply from Customgenie
Hi,
Thanks so much for the feedback!
We're glad the sticker arrived in good condition and on time. We appreciate you mentioning the tracking experience. We love hearing about your experience.
Thanks for choosing Custom Genie!
Recommended!! A+
Couldn’t be happier with my order from Custom Genie. It literally took me 2 minutes to place the order, super easy process. The stickers came out exactly how I envisioned them. Clean print, great feel, and they hold up well. I’ll definitely be ordering again
6 April 2026
Reply from Customgenie
John,
Thank you for the feedback
Love hearing it only took you a couple minutes to place the order. That’s exactly how it should feel. Quick and easy without overthinking it.
Looking forward to your next one.
Reply from Customgenie
Hey Michael, we're so glad the product turned out great for you! That's exactly what we're here for. Thanks for choosing Custom Genie. We can't wait to work with you again!
I paid for a pin and was sent a magnet…
I paid for a pin and was sent a magnet 2x’s then no response as to why I haven’t gotten what I paid for - I’m done doing business with them & will dispute this transaction. I paid for what I wanted NOT what they chose to give me- I sent another email NO RESPONSE 😡😡
11 March 2026
Reply from Customgenie
Hey Erica, we sincerely apologize for the mix-up with your order and for not responding to your concerns. We're going to make this right for you.
We're looking into this right now. Our team will contact you directly to get this sorted and get you what you need.
We appreciate you sharing this with us.
TOP NOTCH CUSTOMER SERVICE AND PRODUCT SUPPORT
Best customer service ever! They helped me locate and produce an old order and the price and quality was fantastic! Will definitely be coming back for more decals soon! Thank you!
9 March 2026
Reply from Customgenie
Hello William, thank you for your kind words! We’re so glad we could help bring your previous order back and that everything met your expectations.
We’ll be happy to assist you again anytime.
Picture on the site showed a completely…
Picture on the site showed a completely different size that i got
16 March 2026
Reply from Customgenie
Hi, we sincerely apologize for the sizing mismatch on your order. We're going to make this right for you.
We're investigating this immediately. Our team will reach out to you directly to fix this and get you what you ordered.
We appreciate you bringing this to our attention.
Reply from Customgenie
Rick, thank you for your feedback. We truly appreciate your continued trust and are pleased to know your experience met your expectations.
I just got home from vacation to find…
I just got home from vacation to find the decals delivered. They seem to be good quality and all but they are not the color I ordered they are to be placed on a black tinted window of pickup truck therefore they can’t be black like what was delivered I had requested exactly what you sent except all lettering white foreshadowed over the grey/silver CP like the image I uploaded…. I would like this remedied please
14 March 2026
Reply from Customgenie
Hi Devin, we sincerely apologize for the color mismatch on your decals. We're going to make this right for you.
We're looking into this right now. Our team will reach out to you directly to get this sorted.
We appreciate you sharing this with us.
Timely receipt of order and they were beautiful!
The name badges I ordered came in a timely manner and were perfect. I order pretty frequently when we have new hires or existing staff have lost their badges. The only reason I gave 4 stars instead of 5 was because the new ordering platform is harder to work with than what I have used in the past. I figured it out, but preferred the other ordering process. Also I was a little bummed that it didn't save my previous template created a while ago.
13 March 2026
Reply from Customgenie
Hello Kristen, I’m glad to hear everything arrived on time and met your expectations. I’m sorry to hear about your experience—we’ll definitely take your feedback into consideration as we continue improving.
Seems like from production to my door…
Seems like from production to my door was super fast. Sooner then I thought.
They are very affordable and the best part is I could order small quantities.
I want to experiment with different pens and my designs before I pull the trigger on large quantities. They helped make that happen.
6 March 2026
Reply from Customgenie
Hello Paul, thank you so much for your feedback! We’re glad to hear everything arrived faster than expected. We look forward to supporting you on your new orders.
Customer service was very helpful
Customer service was very helpful, since I was disappointed all my old info did not copy over from my original company that they bought. She helped me with my order and it arrived on time as promised.
11 March 2026
Reply from Customgenie
Hello Nancy, thank you for your kind feedback! We’re glad our team was able to assist you and that your order arrived on time.
We truly appreciate your patience during the transition and look forward to supporting you again soon.
They sent exactly what I ordered, good material.
Everything was great exactly. Like I ordered, it just took a little longer than expected.
3 March 2026
Reply from Customgenie
Hello Christi, thank you for your feedback—we’re glad everything arrived as expected, and we appreciate you bringing the delay to our attention as we review this internally to reinforce our delivery timelines.
Reply from Customgenie
Hello Grace, thank you for your feedback. We truly appreciate your business and look forward to working with you again soon.
Unable to update image/file after…
Unable to update image/file after uploading before production. No pre-production approval or confirmation, just once and done. Price was good, but what I received was unusable.
Was contacted by the company and they took my two suggestions to update their ordering process. Kudos for reaching out.
5 March 2026
Reply from Customgenie
Hello Steve, Thank you so much for the update. Your suggestions are very valuable to us, and we’re glad we could connect. We look forward to continuing to improve your experience!
I ordered clear stickers
Edit: after reading my review, manager approached me via email with an apology for their mistake and processed my exact order. I received it today. They are perfect. Thank you very much.
I ordered clear stickers. I got white background but before this order, I ordered before this, got it perfectly. But very affordable price.
4 March 2026
Reply from Customgenie
Hi, we truly apologize for the material mismatch on your stickers. We'll get this fixed for you.
We're checking on this immediately. Our team will contact you directly to help with your clear stickers.
We appreciate you sharing this with us.
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