CustomerBase Reviews 275

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and patience, making the onboarding process and overall interactions very pleasant. Many people highlight the excellent customer service, noting that representatives are knowledgeable, clear, and efficient in assisting with setup and answering questions. Consumers also appreciate the seamless user experience and the ease with which they can utilize the company's services. However, some customers also noted that the software system itself was not always user-friendly.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness, patience, and... See more

Service

Users describe positive interactions with service, highlighting its ease, precision, and efficiency.... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the process... See more

Based on these reviews

Rated 5 out of 5 stars

Two weeks ago it was just a thought of having a service that people could request service, I could manage the scheduling process, invoice, and bill the customer. One text over to AD-IQ got me in touch... See more

Rated 5 out of 5 stars

Jeffrey was absolutely Amazing. He stayed after the close of his business day to assist me with a problem I was having sending an invoice. We started 15 minutes prior to his close of business and he w... See more

Rated 5 out of 5 stars

Your team has made starting our new business an enjoyable, reassuring process. They take the time to explain and walk you through everything and also follow back up to make sure I understand and like... See more

Rated 5 out of 5 stars

ADIQ is very knowledgeable on helping people figure out their own businesses and getting them started. Plus they show great patience and excellent communication. Absolutely have had nothing but a grea... See more


Company details

  1. CRM Provider
  2. Internet Marketing Service
  3. Payment Service
  4. Software Company

About CustomerBase

Written by the company

Transform Your Business with CustomerBase.com – The High-Powered CRM Solution

At CustomerBase, we are dedicated to empowering small and midsize businesses with a comprehensive Customer Relationship Management (CRM) solution that streamlines operations, improves customer engagement, and drives growth. In today’s fast-paced digital world, managing customer data effectively is essential for success. Our CRM platform is designed to help you do just that – with powerful tools to manage, track, and analyze customer interactions, all in one place.

With thousands of businesses relying on CustomerBase.com, our robust CRM system allows you to automate processes, build stronger customer relationships, and improve sales efficiency. Whether you're looking to optimize your lead management, increase customer retention, or enhance team collaboration, our user-friendly interface ensures your team can navigate and utilize the full power of the platform with ease.

Comprehensive CRM Features for Success

CustomerBase.com offers a full range of CRM tools to help businesses succeed:

  • Lead Management – Streamline your sales pipeline and capture new leads with ease, ensuring no opportunity is missed.
  • Automation Tools – Automate repetitive tasks such as follow-ups, email campaigns, and workflows, saving time and enhancing productivity.
  • Customer Segmentation – Analyze and segment your customer base for targeted marketing, improving customer engagement and driving more sales.
  • Advanced Analytics & Reporting – Gain insights into your sales performance, customer behavior, and team activities with detailed, real-time reports.
  • Integration with Other Tools – Seamlessly integrate CustomerBase.com with your existing software stack, including email platforms, social media, and more, for an all-in-one solution.
  • Mobile CRM – Stay connected with your customers anytime, anywhere with our fully integrated mobile app.

With CustomerBase.com, you can accelerate your business growth, improve customer satisfaction, and stay ahead of the competition. Our CRM is not just a tool – it’s a powerful solution to help you manage your business better and grow faster. Get started today and unlock your full potential with CustomerBase!


Contact info

4.9

Excellent

TrustScore 5 out of 5

275 reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Fake call confusion

Your employees did very well so nice and understanding and they made sure everything was don’t completely and the proper way the only problem I experienced wasn’t really with your company it was with another company that was trying to sound like they worked for you they almost got me to give them my card info but luckily I had a feeling something was off so I didn’t go threw with it this happened several times so in the confusion I missed several of your called confused about what company was the right one eventually we got it figured out

27 May 2025
Rated 5 out of 5 stars

Easy and helpful

Camila was very helpful in the onboarding process and made the process very easy and simple. I am excited to use this new feature for my business.

12 May 2025
Rated 5 out of 5 stars

ADIQ is very knowledgeable on helping…

ADIQ is very knowledgeable on helping people figure out their own businesses and getting them started. Plus they show great patience and excellent communication. Absolutely have had nothing but a great experience every time when talking and dealing with anyone from ADIQ! Thanks once again!

9 May 2025
Rated 5 out of 5 stars

Great service so far very honest up…

Great service so far very honest up front transparent they let you know exactly what needs to be done they also walk you through step by step even if that's getting on a zoom with you to show you how to navigate the systems I would definitely recommend adiq

14 April 2025
Rated 5 out of 5 stars

Pleasant Customer Service

I had a wonderful experience with Camila from CustomerBase support. She was incredibly kind, thorough, and patient throughout our entire interaction. She took the time to make sure all my questions were answered and went above and beyond to help resolve my issue. She emailed me links with all the info we discussed or that I had trouble with. It's rare to find such attentive and caring support these days—thank you, Camila!

1 April 2025

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