Customcuff Reviews 

Do NOT recommend this company. My husband ordered matching coordinates cuffs for Christmas. The bracelets took forever to arrive, which would have been fine if they were as described, but the engraving is so faint, it can barely be seen/read. The cuffs do not fit my husband, and while they are flexible, they have to be bent inwards to keep them on his wrist which is physically painful and uncomfortable to wear. Customers services idea to correct this is a 30% discount on a FUTURE order. Totally mind boggling that they would expect people to spend their money with them again when they were unsatisfied with the first (and last) order from this company that doesn’t care at all about customer satisfaction or quality of their product.

The product was late to start, the engraving isn’t legible beyond about 4 inches away from the cuff and you have to bend it out and then into the sides of your wrist to stay on for an average male wrist size. Contacted customer service for them to say it’s normal and offer a 30% discount for something that cannot be worn. Save your money and don’t buy from them.

Took 20 days for it to arrive. When the package arrived it was open, and looked like it had been run over by a car. The necklaces were just loose and the gift box that came with it was all crushed. Customer service wasn’t really helpful with my complaints. I paid $100 for something that was cheaply packaged and made, pretty disappointed..

Hi, I sent multiple emails on two different emails through the Customcuff support website. Knowing that the first Email was sent on November 23rd, I'm disappointed to see that the company answered none of them.

I placed an order on November 22nd. The order number is #386847. The last update I have from Shop is December 2nd, saying that my package is in transit (through CTT). I contacted CTT, and they told me that I should contact the service contractor and ask them to contact CTT to begin investigations. I did that and once again no answer.

All of that seems so difficult only because there's no more information about where my package is since December 2nd. I wanna know if it'll come before Christmas since it's a gift. Plus, I'm trying to understand why it's still not delivered after 17 days when their website says 5-12 days.

They literally don't answer any of their emails, I haven't talked to an agent since I placed my order. I believe that my package has been lost and if it's not, I don't want it to be delivered after Christmas. Not my first time ordering from Customcuff, but this time they don't answer. I've read reviews and lots of people seem to have the same issue.

Edit: I finally got an answer back, there’s currently a strike with post Canada and Customcuff deal with them. To change carrier is an extra fee of 42.99$ so think twice before ordering right now if you’re from Canada.

Paid extra for priority processing and the expedited shipping and it's been a week now and the item hasn't even shipped yet.

I love the large variety of choices. A lot of different kind of jewels and you can use your imagination to custom them to the infinite! The minimalist style of it is very elegant and modern, you can wear 2 or 3 on the same arm easily. Also the quality for the price seems really great. I’m waiting for my order to confirm it.

on november 14th i ordered a birthday present from custom cuff. unfortunately till now nothing received and no response to email. it says that there was a failed delivery attempt in amsterdam, but i dont live there at all!

I wanted to cancel my order and the customer service team were swift and polite throughout the process and provided me with a full refund

Was sent a cuff with the wrong coordinates on it. Problem is I didn’t check it, I just gifted it straight to my partner. It wasn’t until 2 years later that someone looked up the coordinates and told us they were wrong. I contacted custom cuff and was told that I could purchase a new cuff with a 25% off voucher. What a joke! You made the mistake, I’m not going to give you more money. Also the way they display coordinates is grammatically incorrect. Don’t waste your money.

Waited more than 40 days on my delivery. Try to contact CustomCuff more than 4 times on the contact form on their website, never any respons. Eventually after finding a e-mail address and trying this option: the answer was that my delivery address was wrong and I need to pay again for delivery. My delivery address was never wrong, so I now paid more than €30 on delivery costs, just to send me a bracelet of €30, to the same address. They're pointing fingers to Bpost (which is a possibility, something went wrong with them), but then it's up to the customers service of CustomCuff to deal with Bpost, not to the client who already paid. I ordered my bracelet on the 6th of September. It's now the 7th of November and still haven't received anything...?

I have reached out to Customcuff several times about a custom bracelt I order and still have not received nor have I heard from anyone about it.
It is order #383825. The order was placed on Sept 9, 2024.

Very easy to customize

Pleased with the ease of ordering

Easy website

I bought a t-shirt, and after a long wait, the size I ordered, S, is actually an L. It’s super loose on me, impossible to wear. And the quality is terrible!!!
I sent an email to return it since I can’t use this t-shirt.
Returning it is also impossible; they won't cover the shipping costs or acknowledge the mistake.
They even suggested they could refund 10%, which is their profit margin. That amounts to €2, which is ridiculous!!! Then they also said to keep the t-shirt and that they would give me a 30% discount on my next purchase! They don’t understand that I just want to return this item and never buy anything from this store again. Worst online service I have ever seen.

No information on shipping or tracking.

I have not received the items as of yet, but the ordering was quick and easy. So many items to choose from made it a difficult choice. I just wanted something out of the ordinary for our 10th anniversary.

I love this brand. A product they sent me had a small defect and they ended up sending me another one. If you ever want personalised jewellery you’re in the perfect place!!

Jewelry came out great! shipping took a little longer than i expected, the website said 3-5 days but took around 20, but it was totally worth it!