Banner for Customclubs

Customclubs Reviews 1,125

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I ordered a driver in February, but the delivery service lost the package. However, Ulf from customer service was very understanding and always responded very quickly. I was disappointed that my packa... See more

Company replied

Rated 5 out of 5 stars

If you want to build a set of clubs, woods, hybrid, putter the lot, then use Custom Clubs. Communication is clearly a vital part of the build, these guys reply almost immediately to any concern or c... See more

Company replied

Rated 5 out of 5 stars

Ordered a shaft for my cobra 3 wood a while ago and it gave up at the course due to probably a manufacturing error. I made a warranty claim trough the customer support and received an imme... See more

Company replied

Rated 5 out of 5 stars

My comments relates to the very good experience I had with their Customer Support. Once I placed my order, I have been informed rather quickly that unfortunately the products I wanted were not availab... See more

Company replied

Company details

  1. Golf shop
  2. Golf Club

Written by the company

Bygg din golfklubba online. Välj skaft- & greppmodell, justera skaftlängd, loft, lie-vinkel m.m. Vi har även ett Fitting Center lokalt i Göteborg, med Sveriges största utbud för fitting. Märken: Titleist, Miura, Ping, L.A.B Golf, Scotty Cameron, Evnroll, Cobra, Proto C, TaylorMade, Mizuno, Srixon, Cleveland, Callaway, PXG. LA Golf.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great en Quick Response

I ordered a driver in February, but the delivery service lost the package. However, Ulf from customer service was very understanding and always responded very quickly. I was disappointed that my package never arrived, but in the end we found a good solution and I still have my driver. Especially happy with the contact and support.

11 March 2026
Unprompted review
Customclubs logo

Reply from Customclubs

Thank you for your thoughtful review. We’re truly sorry for the inconvenience caused by the delivery issue, but we’re very glad to hear that Ulf was able to support you and provide a positive experience throughout the process. I hope we will see more of you soon!

Rated 5 out of 5 stars

You have to use these guys!

If you want to build a set of clubs, woods, hybrid, putter the lot, then use Custom Clubs. Communication is clearly a vital part of the build, these guys reply almost immediately to any concern or change. The service was brilliant, so good . . .i've gone strait back and ordered a couple of other clubs.
For a totally great set building experience use Custom Clubs

18 October 2025
Unprompted review
Customclubs logo

Reply from Customclubs

Thank you David for your kind words! We are glad to hear you had a 5-star worthy experience with us, and we hope to see you back with us soon!

Rated 5 out of 5 stars

Premium service

Great customer service—very kind, helpful, and fast. All the products arrived well packaged and in perfect condition. Excellent experience, I’ll definitely order again!

22 August 2025
Unprompted review
Rated 5 out of 5 stars

As expecred

.............

25 April 2024
Customclubs logo

Reply from Customclubs

Vi bockar och bugar för dessa goa stjärnor!

Rated 5 out of 5 stars

Customer service and warranty

Ordered a shaft for my cobra 3 wood a while ago and it gave up at the course due to probably a manufacturing error.

I made a warranty claim trough the customer support and received an immediate response from a friendly customer service representative with a good sense of humor.

Sent photos of my broken 3 wood shaft, which they then forwarded to the manufacturer while keeping me updated.

Claim was approved and new shaft to be shipped to Finland which i received today.

All email correspondence done withing a couple of hours and the shaft delivered in a week.

Great service, easily a 5 star worthy

25 July 2023
Unprompted review
Customclubs logo

Reply from Customclubs

A BIG thank you, sometimes bad things happen, most important is to find a quick solution :)

Wish you a great season!

Rated 5 out of 5 stars

Professional firm

Very satisfied with the progress and service that has been given to me
I’m going to bring my friends here!

20 June 2023
Unprompted review
Customclubs logo

Reply from Customclubs

Sounds great, thank you for this ! Wish you a great season on the course!

Rated 5 out of 5 stars

God servic

God service, rask levering

2 May 2023
Customclubs logo

Reply from Customclubs

Som det skall vara, jobbar alltid för att pressa leveranstiderna så mycket som det bara går :)

Rated 5 out of 5 stars

Very good experience with Customer Support

My comments relates to the very good experience I had with their Customer Support. Once I placed my order, I have been informed rather quickly that unfortunately the products I wanted were not available anymore from the provider. I have asked then to cancel my order and to get reimbursed which was not immediately. The person from the Customer Support I have exchanged with was very nice and very responsive.

8 February 2022
Unprompted review
Customclubs logo

Reply from Customclubs

Thank you very much for this feedback. Wish you a great golfseason

Rated 5 out of 5 stars

What a cinch!

Really enjoyed the experience on the website and then dealing with customer service when a delay on some of the order was unfortunately necessary. They provided options, and were accommodating. Two clubs that arrived in time were delivered in great shape and to spec.

16 July 2021
Customclubs logo

Reply from Customclubs

Dear David -
Thank you for this feedback, we are really happy, when you are happy :)

Rated 1 out of 5 stars

Advertises with 7-14 days delivery on…

Advertises with 7-14 days delivery on facebook. My club is today, 7 weeks after I ordered still in transit a couple of countries away from its destination. They might not be to blame for brexit etc etc, but one normally order clubs to use the same season, so a heads up for 9-10 weeks delivery would have been appreciated. Fast replies on emails saves 1 star..

10 May 2021
Unprompted review
Rated 4 out of 5 stars

Bra service

Bra service!

6 April 2021
Customclubs logo

Reply from Customclubs

Detta tackar vi för och välkomnar dig tillbaka ! :)

Rated 1 out of 5 stars

Have not recieved my order yet and no…

Have not recieved my order yet and no information ether.
Rudolph marais Apelsinvägen 42

16 November 2020
Customclubs logo

Reply from Customclubs

Thanks for feedback Rudolph, your order was sent to you yesterday :) As we have informed you before the model you ordered was not in stock at vendor, that´s the reason for longer delivery time than normal. Whish you good luck with your new clubs.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look