Custom Built Door Reviews 208

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent craftsmanship and materials used for their doors and drawers. Many found the ordering process to be straightforward and easy, with accurate measurements and timely processing. The delivery service also received positive feedback, with items arriving quickly and exceptionally well-packaged to prevent damage. Reviewers frequently highlighted the outstanding service, appreciating the helpfulness and responsiveness of the company in addressing questions or making order changes. People were particularly impressed with how well the products matched their existing cabinetry and the overall ease of their experience from order to installation.

What people talk about most

Product

People report positive experiences with product quality and craftsmanship. Customers praise the well-built... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the superior craftsmanship and... See more

Order

Reviewers mention positive feedback about their orders. Customers consistently praise the easy and intuitive... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent service and superb craftsmanship,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers report that their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic from start to finish. The order page is super straightforward, offering every option and variation of the door detail one might need to be able to customize your order (having SOME knowled... See more

Company replied

Rated 5 out of 5 stars

I am absolutely impressed with my entire experience. My order was processed and shipped very quickly. The packaging was top notch and protected my door in shipping. The craftsmanship and material... See more

Company replied

Rated 5 out of 5 stars

They are PERFECT! Fit well and will really finish the room. The “new addition”, built in 1900 has two high linen closets, for want of a better description, and the cabinet doors will be put up next we... See more

Company replied

Rated 5 out of 5 stars

Great Quality, Fast turnaround. Fabulous prices. I had 11 cabinet doors that needed to match replacement cabinets from an under sink pipe sudden burst. Insurance would only cover what was damaged.... See more

Company replied


Company details

  1. Cabinet Store

Written by the company

Our quality cabinet doors are made right here in the USA by Amish craftsmen in Wisconsin. The doors are crafted with over 35 years of experience dating back to 1988 and are built to last generations. We offer a wide variety of customization options on our order page. You will receive instant pricing after your desired options are selected. If you need help with a customization option not listed, send a us a message or give us a call. We’ll be happy to help you explore other possibilities. All doors will be delivered assembled and sanded. No finishes will be applied, allowing you to paint, stain, varnish, or leave raw according to your preference. We also supply custom built dovetail drawer boxes in a variety of configurations. You choose the design, size, and finish on our order page and receive instant pricing. After you order, we will build it to your specs and ship it to your location. Be sure to check out our 3M Peel & Stick Veneer as well for a quick and easy way to repair or change the appearance of your cabinets. We understand that purchasing cabinet products can be a big decision, and we want to be there to support you with any need you may have. We are available to answer any questions, whether it’s regarding our products, prices, or shipping policies and are committed to providing you with the highest level of assistance and support. We welcome any feedback or comments you may have. If you have any questions or concerns, we encourage you to reach out to us via phone or email. We look forward to hearing from you and helping you find the perfect cabinet doors and drawers for your home.


Contact info

4.9

Excellent

TrustScore 5 out of 5

208 reviews

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Rated 5 out of 5 stars

Excellent quality

Easy to use the templates to design your door - select wood species and grade. Doors arrived earlier than expected - exactly as described - packaging provided excellent protection during the shipping process.

24 June 2024
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Reply from Custom Built Door

Your review is much appreciated, Jim. It's our responsibility to create the "exactly as described" order results that you mentioned. Please let us know if we can do anything else for you - we'll be happy to help out!

Rated 5 out of 5 stars

Cabinet door

Great door quality and they helped correct our order since it was our first to ensure it was accurate fit

14 June 2024
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Reply from Custom Built Door

Hello Ken. We are always glad to help, it's what we're here for! Our customers are what make our business possible. We appreciate you taking the time to leave a review and hope you have a great day!

Rated 5 out of 5 stars

Great quality product at an affordable…

Great quality product at an affordable price. Highly recommend this company.

14 May 2024
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Reply from Custom Built Door

Hello Lori, Thank you very much for the five stars and the recommendation! We appreciate having you as a customer. If there's anything we can do you for you, don't hesitate to let us know. Have a blessed day!

Rated 5 out of 5 stars

Great door!

Great door!! Accurately measured. Easy to install....

11 June 2024
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Reply from Custom Built Door

Thank you for your review, Stephen! We're happy that you had a good experience and found the door easy to install. Have a great day!

Rated 5 out of 5 stars

I ordered the rustic knotty pine…

I ordered the rustic knotty pine cabinet doors. They are beautiful. Stained them classic oak. In @15 business days we received the doors. They were well packed in cardboard and no defects in shipping. Would highly recommend.

11 June 2024
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Reply from Custom Built Door

Thanks for taking the time to leave a review of your experience. The Classic Oak stain undoubtedly gave the doors a nice finish! It's good to hear the doors arrived in great condition. Have a great day!

Rated 5 out of 5 stars

Just what we wanted.

I was able to order the exact style and size of the doors and drawer fronts I wanted. They arrived well packaged, with no damage from shipping. They look great.
Thank you

30 May 2024
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Reply from Custom Built Door

We're glad to hear that you had good success with matching up to the styles you wanted. It's our responsibility to have the order well packaged and looking great. We're happy that it turned out that way for you. If you ever find it otherwise, please let us know. Have a good day!

Rated 5 out of 5 stars

Door is perfect match fo the others…

Door is perfect match fo the others Thank you

30 May 2024
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Reply from Custom Built Door

Thank you, Paul, for taking the time to leave us a review! You are certainly welcome for the work we did. We were glad to be able to help.

Rated 5 out of 5 stars

Thanks, from a DIYer

Thanks, from a DIYer. You are a great resource for custom doors. I needed two doors after I made some additional cabinets to go with my 20-year-old Knotted Alder kitchen cabinets. Doors arrived in wonderful condition, matched great, very happy!

17 May 2024
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Reply from Custom Built Door

Thank you very much for your review. We appreciate all 5 stars! We are DIYers too and love to help others like us do their own projects. It's good to hear you were happy with your doors.

Rated 5 out of 5 stars

Quality and finish are near perfect

Quality and finish are near perfect, I received the drawer box in the expected time frame and was wrapped in a manner that would be hard to damage in shipping. Will buy here again!

15 May 2024
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Reply from Custom Built Door

Hello Jeff,

We appreciate hearing your thoughts about the experience you had with us. It means a lot to us that you were happy with your drawer box. If you have any suggestions for us to take our products from the "near perfect" level to "perfect" please let us know!

Have a great day.

Rated 4 out of 5 stars

I had a very good experience overall

I had a very good experience overall. Communication was good, the price was fair and the time the order took was great. The quality of the drawer is excellent. The only negative was that I ordered the slide notches and that step wasn't completed. I would be happy to order from you again.

30 April 2024
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Reply from Custom Built Door

Hello Lauren,

We're thankful that you got your drawer and were pleased with the quality of it. However, we're totally disappointed in ourselves for having allowed an order to go out that was not as you expected it to be. You are obviously a very easy to work with customer seeing that you have not even notified us about the problem. We are very sorry it happened and want to refund your slide notches and make this right. Please don't hesitate to contact us at support@custombuiltdoor.com if you ever have problems.

Have a wonderful week!

Rated 5 out of 5 stars

Great ordering system for custom drawer…

Great ordering system for custom drawer faces/doors. Broad selection of wood and profiles. Fast manufacture and ship for custom compents.

26 April 2024
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Reply from Custom Built Door

Thank you for leaving a review of your experience with us! We're happy that you found the ordering process easy and that you were able to get what you needed. Have a great day!

Rated 5 out of 5 stars

Excellent Company and High Quality

The cabinet doors are well built and of the highest quality.

26 April 2024
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Reply from Custom Built Door

Hello Terry, thank you for your review! It's good to hear you were able to notice the attention to detail in your cabinet doors. We hope you enjoy their lifetime of service to you.

Rated 5 out of 5 stars

Real nice product just like I use to…

Real nice product just like I use to make. Gave me a great base to match existing old cabinets. Just have to rout edge profile and add center cove edge piece.

22 April 2024
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Reply from Custom Built Door

Thanks for the review, David. We're happy that we could make doors similar to the style and standards that you used to have for yourself. Best wishes to you in the remainder of the work on your project! We like to help DIY's accomplish their goals.

Rated 5 out of 5 stars

I placed an order for several doors…

I placed an order for several doors that I needed desperately, in order to complete my project for a final inspection with the building department. Custom built Doors is going through an expansion and had stated that their normal production and shipping times could not be met. I discussed my situation with their sales department, and they helped me to get my doors, in a few weeks. Not only did they go out of their way, but delivered a beautiful product which I would be proud to recommend to anyone needing doors. Thank You Custom Built Doors

19 April 2024
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Reply from Custom Built Door

Hello Jack Young. Thank you very much for leaving us a review. It helps others to learn more about us and we appreciate the time you took to share your experience. We are thankful we could help you meet your deadlines and would be happy to help you again in the future. You've been a great customer!

Rated 5 out of 5 stars

Thank you for a product of amazing…

Thank you for a product of amazing quality! My only wish is that there was additional or custom profile options for the door frames. I chose the closest match to my existing cabinets for now.

I want to emphasize the great quality!!

17 April 2024
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Reply from Custom Built Door

Hello Sara,

We're glad you were able to find profiles that gave a satisfactory match to your existing cabinets. We're also happy that you were able to notice and appreciate the quality of the doors. You've been a great customer!

Thank you very much for your review!

Rated 5 out of 5 stars

The service was topnotch over the top

The service was topnotch over the top. Doors look fantastic and match our others perfectly. Packaged Very well when shipped 2 Thumbs Up!!

16 April 2024
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Reply from Custom Built Door

Hi there! Thank you for your positive review. It's actually customers like you that make our company flourish. The business you and others provide allows us to grow and become better each day!

Rated 5 out of 5 stars

The quality of the three drawers where…100%

The quality of the three drawers where exceptional. The time frame was excellent, I was told 2 weeks and the time frame was met. The pricing of the drawers was also a big plus. I will definitely purchase from your company again. 100% Satisfied!!!

15 April 2024
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Reply from Custom Built Door

Hello Ray,

We are very happy to hear that you were satisfied with your order. Thank you very much for leaving your thoughts here on Trustpilot. We appreciate 100% fantastic customers like you and look forward to your next order!

Be blessed!

Rated 5 out of 5 stars

So easy!

So easy. Had a broken kitchen drawer (previous owner's kids used it as a step stool) that needed replacing. I found Custom Built Door online via their user-friendly website. I simply entered the dimensions of the drawer box and voila! The nicely manufactured replacement (with beautiful dovetail joints) arrived and fit perfectly. We no longer have that one funky-looking and hard-to-open drawer. So happy. Would definitely utilize again!

9 April 2024
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Reply from Custom Built Door

Hello Dave! It's good to hear you found our website and ordering process easy to use. We want to continue to make improvements over time to make it even more user-friendly.

We appreciate your order, it generated some work for us to do. We'll be happy to work with you again! Have a great day!

Rated 5 out of 5 stars

Attention to Detail

My order was a bit unusual in that I wanted a simple flat panel in my cabinet door. I was surprised to get an email from Custom Built seeking to confirm my specifications. That kind of concern and attention to detail is appreciated. Otherwise, I received a good door at a reasonable price in the time promised.

10 April 2024
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Reply from Custom Built Door

Hi Gary,

Thank you very much for taking the time to leave a review of your experience with us. We appreciate the honest assessment of our business. It's good to hear that you felt you received a fair deal from us in the pricing shipment time.

All the best to you!

Rated 4 out of 5 stars

The cabinet doors are beautiful

The cabinet doors are beautiful. Well made with quality products. The only reason I didn’t give 5 stars is because they did not deliver my rush order on time. I had to follow up to get it moving along. They sincerely apologized, refunded the extra money I paid to rush it and got it out that day. Everyone makes a mistake now and then and they really tried to make up for it.

4 April 2024
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Reply from Custom Built Door

Hello Ellen. You are very gracious, patient, and understanding. We appreciate customers like you that accept a resolution for our mistakes. We wish the delay would have never happened but it has been difficult to keep up at times with all of the orders. We will keep doing our best and try to improve the best we know how. We're glad to hear you were well pleased with your order when it arrived!

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