CurrencyFair Reviews 11,767

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,547 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the payment process as smooth, quick, and efficient, often highlighting same-day transfers and excellent exchange rates. Many people appreciate the user-friendly experience, finding the service reliable and straightforward for international money transfers, with some noting significant savings compared to traditional banking. However, some customers experienced issues with transfer times taking longer than expected or incurring higher costs than anticipated. A few other people also felt that the website's functionality had declined, mentioning difficulties with holding money for better rates or confusion regarding recipient details and fees.

What people talk about most

Payment

Customers consistently express satisfaction with the payment process, highlighting its ease and efficiency.... See more

Service

People report positive experiences with service. Customers consistently praise the fast, efficient, and... See more

User experience

Customers generally report positive experiences with the user experience. Many find the platform easy to use,... See more

Price

Reviewers mention positive feedback about price. Customers consistently praise the excellent and competitive... See more

Value for money

Reviewers highlight positive aspects of value for money. Customers consistently praise the very competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything went smoothly, from opening the account to completing the transaction itself. The GBP-to-EUR transfer to a SEPA bank account arrived the same day within just a few hours. The exchange rate... See more

Company replied

Rated 5 out of 5 stars

I phoned to sort out an issue that turned out to be technology-based and didn't have a clue how to put into practice the solution the CF person suggested. She took the time to explain to me just what... See more

Company replied

Rated 5 out of 5 stars

Reasonably quick exhange and transfer (couple days), which is an inprovement from the last time what I have used CurrencyFair (which has taken over a week. Note the other similar services such as W... See more

Company replied

Rated 5 out of 5 stars

It’s just so straight forward. The only thing I would suggest is that your personal reference number should automatically be included in each transaction after you have logged in. I find I have to kee... See more

Company replied


Company details

  1. Currency Exchange Service
  2. Money Transfer Service

About CurrencyFair

Written by the company

Fast, secure international money transfers

Send money overseas at better exchange rates, with no hidden fees.

Check our rates

Transfer money overseas
Avoid steep FX markups and hefty international banking fees when transferring your savings abroad.

Access same-day transfers on major currencies to over 150 countries from any device, at any time. As we have local bank accounts across the globe, most international transfers on our platform are treated as domestic transfers, saving you time and money.

Low cost, secure transfers
On average, CurrencyFair only adds 0.53% to the mid-market currency exchange rate, whereas traditional banks can add markups of between 3% and 6%.

Our competitive exchange rates and low flat-fee of just €3 (or currency equivalent) means more money in your pocket when sending and receiving money transfers. In fact, we’re up to eight times cheaper than the banks.

Other ways to save with CurrencyFair:

  • Receive overseas pension - Avoid hidden currency exchange fees when transferring a pension overseas.
  • Buy overseas property - Avoid hefty markups on exchange rates when buying and selling overseas real estate.
  • Receive proceeds from selling shares - Exchange money from the sale of overseas shares at lower-margin FX rates.
  • Pay overseas tax - Save money when paying foreign tax in another currency, wherever you are in the world.

Get started

CurrencyFair - low cost, secure transfers

Written by the company

Save money when you send money with our low-margin FX rates.
Send and receive international money transfers quickly and easily. Exchange to over 20 currencies from one multi-currency account.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

bad experience so far

The software you use its not great. i was very busy and i have given bank name instead of customer name. your system could notify me the error before the transection complete. Also while i sent it was showing my family member will get 5500 cad. as transection was declined after that it was showing around 28 CAD dollar less. It should not be the case. You should deliver what you promised initially not less.

12 May 2026
CurrencyFair logo

Reply from CurrencyFair

Thank you for your feedback,

I am very sorry to hear about your experience. Please be assured that this does not reflect the standards we strive for.
A member of our team will contact you shortly to discuss your feedback and ensure a resolution to any outstanding issues

All the best,
The CurrencyFair Team

Rated 5 out of 5 stars

Easy to do

Easy to do, great exchange rate and in my Spanish bank in quick time.

10 May 2026
CurrencyFair logo

Reply from CurrencyFair

Thank you for the great feedback!
We’re delighted to hear that you enjoyed our competitive rates and the speed of your transfer to Spain. We look forward to helping you again soon.

Rated 4 out of 5 stars

Always reliable

Always reliable

5 May 2026
CurrencyFair logo

Reply from CurrencyFair

Short, sweet, and simple—just like our transfers! Thank you for your review and for choosing CurrencyFair.
We look forward to helping you again soon.

Rated 5 out of 5 stars

Quick transaction

Quick transaction with good rate of exchange. Money laundering checks carried out quickly and professionally.

11 May 2026
CurrencyFair logo

Reply from CurrencyFair

That is what we love to hear!
We’re so glad we could make your transfer easy and fast. Thanks for choosing us for your transfer needs!

Rated 5 out of 5 stars

Great service easy to use app would…

Great service easy to use app would recommed I have been using them for a number of years. Brilliant

13 May 2026
CurrencyFair logo

Reply from CurrencyFair

Thank you for your 5-star review and for choosing CurrencyFair. We are glad to hear that you are happy with our service and would recommend our services - this is the best feedback we could get . We look forward to serving you again in the future.

Kind regards
The CurrencyFair Team

Rated 5 out of 5 stars

All very slick and effective

All very slick and effective, Seemed quicker this time than before.

1 May 2026
CurrencyFair logo

Reply from CurrencyFair

Thank you for your 5-star review and for choosing CurrencyFair. We are glad to hear that you are happy with our service. We are looking forward to serving you again.

Kind regards
The CurrencyFair Team

Rated 5 out of 5 stars
CurrencyFair logo

Reply from CurrencyFair

We truly appreciate your support and are delighted to hear you had a great experience with us. If there’s ever anything more we can help with, please don’t hesitate to reach out.

The Currencyfair team

Rated 3 out of 5 stars

It takes too many days to process the…

It takes too many days to process the exchange.

12 May 2026
CurrencyFair logo

Reply from CurrencyFair

Thank you for contacting Currencyfair.

I will ask for a senior member of our support staff to contact you, to discuss your feedback with you.

I am terribly sorry for any inconvenience caused.

All the best,
The CurrencyFair Team

Rated 5 out of 5 stars

As expected

On time, correct amount... Nothing to complain about

10 May 2026
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Reply from CurrencyFair

We truly appreciate your support and are delighted to hear you had a great experience with us. If there’s ever anything more we can help with, please don’t hesitate to reach out.

The Currencyfair team

Rated 5 out of 5 stars

Easy

Easy, fast and trouble free experience. Thank you.

10 May 2026
CurrencyFair logo

Reply from CurrencyFair

We truly appreciate your support and are delighted to hear you had a great experience with us. If there’s ever anything more we can help with, please don’t hesitate to reach out.

The Currencyfair team

Rated 5 out of 5 stars

The staff member who answered the phone…

The staff member who answered the phone knew exactly how to fix my issue.

10 May 2026
CurrencyFair logo

Reply from CurrencyFair

We truly appreciate your support and are delighted to hear you had a great experience with us. If there’s ever anything more we can help with, please don’t hesitate to reach out.

The Currencyfair team

Rated 5 out of 5 stars

Money transfer went very smoothly and…

Money transfer went very smoothly and quickly with no complications. All completed the same day

12 May 2026
CurrencyFair logo

Reply from CurrencyFair

We truly appreciate your support and are delighted to hear you had a great experience with us. If there’s ever anything more we can help with, please don’t hesitate to reach out.

The Currencyfair team

Rated 5 out of 5 stars

I have been using CurrencyFair for many…

I have been using CurrencyFair for many years, and they are simple to use and the money arrives very fast. They charge very little fee for their transactions. I am very happy with their service and would recommend it.

12 May 2026
CurrencyFair logo

Reply from CurrencyFair

We truly appreciate your support and are delighted to hear you had a great experience with us. If there’s ever anything more we can help with, please don’t hesitate to reach out.

The Currencyfair team

Rated 5 out of 5 stars

great phone help when needed

The phone help was really useful

9 May 2026
CurrencyFair logo

Reply from CurrencyFair

We truly appreciate your support and are delighted to hear you had a great experience with us. If there’s ever anything more we can help with, please don’t hesitate to reach out.

The Currencyfair team

Rated 5 out of 5 stars

Seems I made a mistake

Seems I made a mistake transferring money from my bank to you but you quickly solved the problem and allwent ok

11 May 2026
CurrencyFair logo

Reply from CurrencyFair

We truly appreciate your support and are delighted to hear you had a great experience with us. If there’s ever anything more we can help with, please don’t hesitate to reach out.

The Currencyfair team

Rated 4 out of 5 stars

It was good

It was good, but it was my fault to send my money at normal speed, not the direct way

7 May 2026
CurrencyFair logo

Reply from CurrencyFair

Thank you for your 4-star review and for choosing Currencyfair. We are glad to hear that you are happy with our service. We constantly strive to improve, so any additional feedback you can provide would be appreciated. We are looking forward to serving you again!

Kind regards
The CurrencyFair Team

Rated 5 out of 5 stars

No problems at all !

No problems at all !

28 April 2026
CurrencyFair logo

Reply from CurrencyFair

We truly appreciate your support and are delighted to hear you had a great experience with us. If there’s ever anything more we can help with, please don’t hesitate to reach out.

The Currencyfair team

Rated 3 out of 5 stars

CurrencyFair offers very good rate for…

CurrencyFair offers very good rate for transferring money abroad.
Nevertheless the service and the response wasn't sationfactory at all. Different colleagues give you different statements. In the end the transfer took much longer as expected and hasn't be done like it was promised to me. In the end how CurrencyFair has done the transfers did cost me much more than expected. For the future I've to see if even with other rates I may save more than with CurrencyFair

13 April 2026
CurrencyFair logo

Reply from CurrencyFair

Thank you for contacting Currencyfair.

I will ask for a senior member of our support staff to contact you, to discuss your feedback with you.

I am terribly sorry for any inconvenience caused.

All the best,
The CurrencyFair Team

Rated 5 out of 5 stars

Not found better

Using it for years. Goes fast, excellent rates, good support.

5 May 2026
CurrencyFair logo

Reply from CurrencyFair

We truly appreciate your support and are delighted to hear you had a great experience with us. If there’s ever anything more we can help with, please don’t hesitate to reach out.

The Currencyfair team

Rated 5 out of 5 stars

Received my money within 24hrs

Received my money within 24hrs, brilliant!

10 May 2026
CurrencyFair logo

Reply from CurrencyFair

We truly appreciate your support and are delighted to hear you had a great experience with us. If there’s ever anything more we can help with, please don’t hesitate to reach out.

The Currencyfair team

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