Cupshe Reviews 24,675

Reply from Cupshe

17 hours ago

Dear Jane, thank you for taking the time to share your feedback. We appreciate your kind comments regarding the quality of our swimsuits, and we are sorry to hear that the fit did not work well for your body shape.

We understand that finding the perfect swimsuit can be challenging, especially since every customer has unique proportions and fit preferences. While we strive to offer a wide variety of styles designed to suit different body types, we recognize that certain cuts and designs may not provide the ideal fit for everyone, particularly for customers with specific proportions such as a shorter torso, a smaller bottom, or a fuller bust.

Your feedback is valuable to us and will be shared with our product development team as we continue working to improve our sizing, fit guidance, and product offerings to better accommodate a wider range of body shapes.

Lastly, we have sent you an email so we can discuss this further and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!

Reply from Cupshe

17 hours ago

Dear Vicki Gardner, thank you for sharing your feedback. We are truly sorry to hear about the frustration and inconvenience caused by the delay in receiving your order.

We completely understand your disappointment, especially after waiting beyond the estimated delivery date. We have taken your comments seriously and will share your feedback with the relevant teams as well as our delivery partner to help improve the overall shipping experience for our customers.

In addition, we have already contacted the carrier again and requested another delivery attempt for your package. We are closely monitoring the shipment and will continue following up with the courier to help ensure that your order reaches you as soon as possible.

We sincerely apologize for the inconvenience this delay has caused and appreciate your patience while we work to resolve the situation.

Lastly, we have sent you an email so we can discuss this further and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!

Reply from Cupshe

2 days ago

Dear Rossy Toledo, thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you have experienced.

First, regarding the undelivered package, we want to assure you that we are committed to shipping every order as quickly as possible once it is placed, and we continuously work hard to ensure that our customers receive their parcels on time. In your case, there may have been a misunderstanding or unexpected issue during the shipping process that prevented the successful delivery of your order. We understand how disappointing this must have been, especially after such a long wait.

We would also like to apologize for the slow progress in resolving this matter. We understand that timely communication and efficient after-sales support are important, and your feedback highlights areas where we need to do better. Please rest assured that we are continuously reviewing and improving our service processes to provide a faster and smoother experience for our customers.

Regarding the refund timeline, once a refund has been processed on our end, the time it takes for the funds to appear in your account depends on the processing efficiency of your bank or payment provider. Processing times can vary from one financial institution to another, with some refunds appearing sooner than others. However, in most cases, the refund should be completed within 14 days at the latest.

Lastly, to solve the issue as soon as possible, we sent a message to you. If you could get back to us with your order information, we would highly appreciate it. Looking forward to your response.

Reply from Cupshe

2 days ago

Dear customer, thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and disappointment caused by your order.

First, regarding the original shipment, we checked the shipping records and found that the package was returned because the carrier was unable to deliver to the military address provided. We understand how frustrating it must have been not to receive your order as expected, and we are sorry for the inconvenience this caused.

Regarding the item that was unavailable when we arranged the reshipment, due to the high volume of orders on our website, inventory levels can change very quickly, and some popular items may become out of stock before a replacement order is processed. We understand how disappointing it was that the item you were most excited about was no longer available. However, please rest assured that your feedback has been forwarded to our design and inventory departments so that we can better anticipate demand and maintain sufficient stock levels each month.

We would also like to sincerely apologize for the lengthy resolution process. We understand that waiting over a month to receive your replacement items was far from ideal. Your comments have been shared with the relevant teams, and we are actively working to improve our order handling and reshipment processes to provide a faster and smoother experience for our customers.

In addition, we are sorry that you felt we did not do enough to make up for the inconvenience you experienced. We appreciate this feedback and will continue reviewing our customer service policies to ensure we can better support customers when unexpected shipping issues occur.

Lastly, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!

Reply from Cupshe

2 days ago

Dear Naiilee， thank you for sharing your feedback. We are truly sorry to hear that you feel this way about your experience.

We take all customer concerns very seriously and strongly refute any suggestion of fraudulent or dishonest practices. Our company is committed to providing legitimate products and services, and we operate in accordance with applicable policies and standards. If there were any issues with your order, we would like to fully investigate and resolve them for you.

We understand that frustration can arise when expectations are not met, and we sincerely apologize for any inconvenience you may have experienced. Our goal is always to ensure a fair and satisfactory resolution for every customer.

Lastly, we have sent you an email so we can look into this further with you. Please kindly provide your order information at your convenience so we can assist you as quickly as possible. We hope to hear from you soon!

Reply from Cupshe

2 days ago

Dear customer，thank you for sharing your feedback. We are sorry to hear that you feel the quality of the items did not meet your expectations.

Please know that we take product quality very seriously. We source materials carefully and conduct quality checks to ensure our items meet our standards. However, we understand that individual expectations may vary, and we are continuously working to improve both our products and quality control processes.

Lastly, to solve the issue as soon as possible, we sent a message to you. If you could get back to us with your order information, we would highly appreciate it. Looking forward to your response.