Cunningtons Reviews 717

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and caring approach, making interactions pleasant and efficient. The service provided is frequently highlighted as excellent, with many people appreciating the personalized and thorough attention to detail. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting that the team kept them well-informed and updated throughout the process. However, some people were dissatisfied with the service, mentioning issues such as unanswered phone calls, unresponded emails, and substandard service that led to significant delays and unsatisfactory outcomes. A few other people also felt that the advice and service provided were unsatisfactory, resulting in unexpected costs and unresolved issues.

What people talk about most

Staff

Users describe positive interactions with staff. Customers frequently praise the professionalism, efficiency,... See more

Service

Reviewers mention positive feedback about service. Many customers express satisfaction with the supportive,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the supportive, patient, and helpful... See more

Response time

Clients share positive opinions on response time. Many reviewers highlight the promptness and efficiency of... See more

User experience

People report positive experiences with the user experience. Many customers, including first-time buyers,... See more

Based on these reviews

Rated 5 out of 5 stars

I would just like to say that that having used Cunningtons Solicitors previously for a house sale and purchase which went absolutely superbly I would use them again for my next adventure and yes th... See more

Company replied

Rated 5 out of 5 stars

I have used Cunningtons now twice (unfortunately for probate). I dealt with Jane Adams both times and she was absolutely brilliant. Warm and caring along with her professionalism made probate as easy... See more

Company replied

Rated 5 out of 5 stars

Great company to deal with, Kate and her whole conveyancing team are brilliant. Every one of them is helpful and friendly. Would have no hesitation in recommending them and also using them again. 5 st... See more

Company replied

Rated 5 out of 5 stars

We’ve worked with Cunningtons several times before, and have always had an excellent experience working with Sarah, Fiona and the team at Cunningtons in Braintree. Any queries we had were answered pro... See more

Company replied


Company details

  1. Legal Services
  2. Conveyancer
  3. Divorce Lawyer
  4. Employment Attorney
  5. Family Law Attorney
  6. Real Estate Attorney

Written by the company

Started by Augustus Cunnington in 1748, and older than the USA, Cunningtons LLP is a market leader in residential Conveyancing, and boasts a strong team of Family Law, Private Client, and Litigation specialists. We are proud of our reputation for providing a professional and efficient service, and believe that retaining our existing client base is just as important as securing new clients. This has been recognised by the industry - having achieved the Law Society’s Lexcel Practice Management Standard, and receiving the Conveyancing Quality Mark, confirming our commitment to quality and service for our clients. We have recently celebrated further success at the Law Firm Services Awards, and are previous winners of both the 'Best Small Conveyancer' and 'Best Conveyancer' awards at the EAY awards, sponsored by The Times and Sunday Times. If you have any questions or would like legal assistance, please do not hesitate to contact us, and one of our friendly team will be more than happy to help.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

717 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

My partner and I are very happy with the service that Rachel Holohan and her team have provided for us. They’ve been incredibly supportive, patient and helpful in our journey through the selling and purchasing process. We highly recommend Cunningtons LLP and know we’ll definitely use them again in the future. Thank you so much for everything!

7 April 2026
Unprompted review
Cunningtons logo

Reply from Cunningtons

Thank you Denitsa, your positive feedback is very much appreciated and it is great to hear how well you have been looked after by Rachel and her team. We are also thank you for your recommendation and wish you well in your new home.

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, Kate and her whole conveyancing team are brilliant. Every one of them is helpful and friendly. Would have no hesitation in recommending them and also using them again. 5 stars is not enough. Have also used Racheal for a will, another brilliantly helpful and friendly person…

24 March 2026
Unprompted review
Cunningtons logo

Reply from Cunningtons

Thank you Andrew. Your positive feedback is very much appreciated. It is great to hear that you have received such excellent service from both our conveyancing and wills departments, and we know everyone involved will be delighted to hear of your recommendation.

Rated 5 out of 5 stars

Couldn’t Have Asked for a Better Conveyancer

I recently had Sarah as my conveyancer for my first home purchase, and I couldn’t be more grateful for her support throughout the process.

From start to finish, Sarah was absolutely brilliant. She communicated clearly and consistently, always keeping me updated and explaining things in a way that was easy to understand, especially important as a first-time buyer. No question ever felt like too much trouble, and she was always quick to respond and reassure me when things felt overwhelming.

Her professionalism, attention to detail, and proactive approach made what could have been a stressful experience feel smooth and manageable. I always felt confident that everything was in safe hands.

I would highly recommend Sarah and her team at Cunningtons to anyone looking for a reliable and supportive conveyancer. Thank you again for making my first home purchase such a positive experience!

12 March 2026
Unprompted review
Cunningtons logo

Reply from Cunningtons

What a fantastic review Megan and thank you for taking the time to provide such excellent feedback. We are particularly proud of Sarah and her team and your comments will be very much appreciated by them all. We wish you well in your first home!

Rated 5 out of 5 stars

Excellent service

Stella Parker was very helpful and accomodating with the short turnaround required for my legal document.
Polite courteous and professional and comms from the Stella and team were very efficient and clear. Many thanks

28 January 2026
Unprompted review
Cunningtons logo

Reply from Cunningtons

Thank you for taking the time to leave such a positive review. We are delighted to hear that you received such excellent service from Stella and her team.

Rated 5 out of 5 stars

Kate hunt and her team at Cunningtons…

Kate hunt and her team at Cunningtons were exceptional!! Highly recommend to all that are looking to move in the Wickford area. Communication was brilliant and efficient, no fault or errors and we could trust that work was being done to the highest standard. Thank you again for a smooth first buying experience. Rachael F

9 March 2026
Unprompted review
Cunningtons logo

Reply from Cunningtons

Thank you for leaving Kate and her team such a positive review Rachael, and we are delighted to hear you had a great experience!

Rated 1 out of 5 stars

Seller Withdrew After Waiting – Process Handled Without Urgency

We started our purchase process with Cunningtons in May 2025 and the experience has been extremely frustrating.

Our seller was very cooperative and had agreed to wait until 31 January 2026 to allow us time to resolve earlier lender issues. By November 2025 we had secured the correct lender and were ready to proceed. We also arranged the required £5,000 UK deposit in good time.

However, this final deposit check was treated as a routine process with no urgency, despite the strict deadline we were working towards. The verification was handled very slowly and updates were only provided once a week (typically on Fridays), which gave the impression that there was no real progress being made.

Because of this lack of prioritisation and delay at such a critical stage, the seller lost confidence, accepted a parallel better offer, and withdrew from our sale.

After waiting from May 2025 to February 2026, losing the property due to avoidable delays at the final step was extremely upsetting. This process cost us time, money, and a lot of patience.

Based on our experience, I would strongly advise others to think carefully before choosing this firm, especially if your transaction is time-sensitive.

31 January 2026
Unprompted review
Cunningtons logo

Reply from Cunningtons

Thank you for your review but it is not quite accurate.

In order to comply with our regulatory and statutory duties, primarily arising under the Proceeds of Crime Act 2002 and Money Laundering Regulations 2003, we were required to ask you questions about how you were funding your purchase. By September 2025, the vast majority of the necessary conveyancing work was completed.

We very quickly addressed these source of funds issues with the third parties and you, liaising with your broker and mortgage lenders. It transpired that the information you provided regarding the source of your funds did not meet your lenders criteria and so the matter couldn’t proceed until you had mortgage funding in place. Your seller was not prepared to wait any longer for you to resolve your funding issues and withdrew.

This firm was diligent and quick in the exercise of its regulatory and statutory requirements, kept you informed at all times, and liaised with all necessary parties quickly. It was not this firm’s fault that your mortgage lender was not comfortable with the way you proposed to fund your purchase, which is ultimately what led to the delay and the seller to withdraw.

Rated 5 out of 5 stars

A very positive experience. Excellent.

We had a very positive experience with Cunningtons Braintree as our selling solicitors for our house.
Charlotte Alllington conducted the sale in an efficient and professional manner. We recommend this company with confidence, and would certainly use them again.

22 January 2026
Unprompted review
Cunningtons logo

Reply from Cunningtons

Many thanks for leaving such a positive review! We are delighted to hear that Charlotte looked after you so well and very much appreciate your recommendation.

Rated 5 out of 5 stars

Home Sale and purchase Paul and Julie J.

I would just like to say that that having used Cunningtons Solicitors previously for a house sale and purchase which went absolutely superbly I would use them again for my next adventure and yes they didn’t let me down !
Everything was handled so thoroughly with precision and attention to fine details I can only but congratulate them once again.
A big thank you to Kate and her great team!
Different class well done.

31 January 2026
Unprompted review
Cunningtons logo

Reply from Cunningtons

Thank you Paul for leaving such a positive review. It's always good to hear from our returning clients and we are delighted that Kate and her team were able to provide such an excellent service once again!

Rated 5 out of 5 stars

Private Client Department, Cunningtons, Fantastic

After loosing my civil partner suddenly in May 2025 I turned to my solicitors, Cunningtons, for help. More specifically Bryony Wilmshurst, Partner in the Private Client department.

So caring, compassionate and utterly professional. To have Bryony in such harrowing times was such a comfort.

Communication was fantastic, I was always kept up to date, any questions I asked were responded to immediately - concisely and clearly. Everything was dealt with quickly and efficiently.

Bryony's secretary at the time, Mia, called me to give me general updates - giving that personal touch you sometimes cannot get with emails - thank you Mia.

I couldn't have wished for anything better in such awful circumstances.

THANK YOU.

29 January 2026
Unprompted review
Cunningtons logo

Reply from Cunningtons

Your feedback is very much appreciated and we are so pleased to hear that Bryony and her team provided such a caring and compassionate service.

Rated 5 out of 5 stars

House sale and purchase

My house sale and purchase were handled by the Croydon branch.

Despite withdrawal from my first purchasers late in the transaction the issue was handled professional and with little fuss.

My second buyer/transaction also had a number of delays but again the Croydon office kept the pressure on for completion.

Overall a good experience and would recommend Cunningtons.

15 January 2026
Unprompted review
Cunningtons logo

Reply from Cunningtons

Thank you for providing such positive feedback. We are delighted the Croydon team handled the disappointment of the first transaction so professionally, and completion of you sale finally took place. Your recommendation is much appreciated.

Rated 5 out of 5 stars

Charlotte Allington

Charlotte Allington, one of the solicitors at Cunningtons supported a friend of mine who suffers from dyslexia, in selling his property. They navigated his needs and as his support person I was very impressed with the accommodating service we received. They were helpful.

9 January 2026
Unprompted review
Cunningtons logo

Reply from Cunningtons

Thank you for leaving such a positive review of the service provided to your friend by Charlotte. We are delighted to hear that she was able to navigate his needs and provide such a friendly and helpful service.

Rated 5 out of 5 stars

Excellence experience with Sarah and team.

I would like to thank Sarah and the team for selling the property for me.
I would not hesitate to recommend you to anyone wanting to buy or sell a property could not have been happier with the service I received.
Thank you

7 December 2025
Unprompted review
Cunningtons logo

Reply from Cunningtons

Thank you for your feedback Pauline. We are delighted to hear that Sarah and the team provided such an excellent service, and very much appreciate your recommendation.

Rated 5 out of 5 stars

Professional, efficient and reassuring service

I recently completed a house move with the support of Gemma Hopkins at Cunningtons, and I couldn’t be more impressed with the service I received. Gemma was consistently professional, proactive, and incredibly reassuring throughout the entire process. She communicated clearly at every stage, explained complex details in a way that made everything easy to understand, and always responded promptly to any questions I had.
What really stood out was her calm, organised approach — even when things became time‑sensitive, Gemma handled everything with confidence and efficiency.
I’m genuinely grateful for her hard work and dedication, and I wouldn’t hesitate to recommend Gemma Hopkins and Cunningtons to anyone looking for a reliable and highly competent solicitor for their property transaction.

19 December 2025
Unprompted review
Cunningtons logo

Reply from Cunningtons

Many thanks for sharing your experience Victoria and we are delighted to hear that the service provided by Gemma and her team was so efficient and helpful. You recommendation is also appreciated.

Rated 5 out of 5 stars

House Move

We recently moved property and had all the normal worries you would have about choosing which Solicitor should help.

Choosing Cunningtons was the best thing we did, the service was brilliant from the start even when there was a hiccup in the process (nothing to do with Cunningtons) the team were fantastic guiding us through the process and sorting issues as they went.

Would 100% recommend.

14 November 2025
Unprompted review
Cunningtons logo

Reply from Cunningtons

That's great feedback Darren and thank you for taking the time to leave such a positive review! We are delighted to hear that Sarah and her team in our Braintree Office provided such a brilliant service, and your recommendation is really appreciated.

Rated 5 out of 5 stars

Great to being working with them again!

We’ve worked with Cunningtons several times before, and have always had an excellent experience working with Sarah, Fiona and the team at Cunningtons in Braintree. Any queries we had were answered promptly, and we always felt well-informed at every stage. They were great. Thank you!

28 November 2025
Unprompted review
Cunningtons logo

Reply from Cunningtons

We appreciate your positive feedback - thank you. It is really good to hear that Sarah, Fiona and the team looked after you so well. We look forward to working with you again soon.

Rated 5 out of 5 stars

We used Cunnington's Solicitors to…

We used Cunnington's Solicitors to sell our Mum’s property, Sarah King, and her team, kept us informed every step of the way of the sale. Any queries we had, were quickly dealt with. Always got back promptly. The sale went through very smoothly. Would definitely recommend Cunnington’s.

4 November 2025
Unprompted review
Cunningtons logo

Reply from Cunningtons

Many thanks for posting such positive feedback, and in particular your comments about Sarah and her team in our Braintree Office. Your recommendation is also appreciated.

Rated 5 out of 5 stars

Great service

Great service, would highly recommend.

5 December 2025
Unprompted review
Cunningtons logo

Reply from Cunningtons

Thank you for your positive feedback Stephen. It is good to hear that you received great service and your recommendation is very much appreciated.

Rated 5 out of 5 stars

Nothing but great! Recommend!

I recently used Cunningtons Solicitors for the sale of my house and the whole experience was brilliant from start to finish. A special shoutout to Kate Horsted, who was absolutely amazing throughout the entire process.

She was responsive, clear, and completely on top of everything, nothing was ever too much trouble. Selling a property can be stressful, but Kate made it feel smooth and straightforward. I genuinely felt like I was in safe hands the whole way.

Would 100% recommend Cunningtons Solicitors (and Kate in particular!) to anyone looking for a reliable, friendly, and professional service.

20 November 2025
Unprompted review
Cunningtons logo

Reply from Cunningtons

Thank you Eddy for leaving such a positive review! We are delighted to hear that Kate and the team in Braintree looked after you so well, We do pride ourselves on providing and friendly and professional service, which very much comes into play when things can get a little stressful at times. Your recommendation is also appreciated.

Rated 5 out of 5 stars

Excellent service

We used Cunningtons for sale and purchase and found their service excellent. The whole team were efficient, professional and did exactly what they said they would do. Out of the whole chain, we definitely had the best solicitors.

14 November 2025
Unprompted review
Cunningtons logo

Reply from Cunningtons

Thank you for your positive feedback Jayne. We are delighted to hear you were looked after so well and the team provided such an excellent service. We wish you well in your new home.

Rated 4 out of 5 stars

Attentive and accurate

Attentive and accurate.

My experience although ultimately got me to a satisfactory conclusion was beset with issues relating, in my view, to a Company purchase of my house and not an individual. As such, their timetable for complete was driven by want not need and ultimately added to my costs (utility and additional property taxes) associated with a long drawn out process.

As my appointed lawyer I feel that I should have been warned about the risk of this. If I had my time again I would have gone with a private (individual) buyer.

Also, and this seems custom and practise these days, the acknowledgement email to my emails, which was not a reply, clogged up my inbox making reading and responding cubmbersome.

Otherwise excellent.

19 November 2025
Unprompted review
Cunningtons logo

Reply from Cunningtons

Thank you for sharing your feedback with us and we are pleased to hear that a satisfactory completion was reached. We carry out a number of transactions where a company purchase is involved and in the majority of cases, they progress smoothly, in fact sometimes quicker than with individuals. To that end it would seem unnecessary to warn you of delays caused by companies buying residential properties. If any such risks existed, then your conveyancer may have assumed that they would have been highlighted to you by the estate agent at the time you were considering the buyer’s offer. It is unfortunate that in your case the matter was delayed and we understand your frustration. In respect of email correspondence, we do receive a high volume of emails which we believe require an acknowledgement in the first instance as a common courtesy. Again, we appreciate that this can be frustrating but hope that you understand our position. Finally, we are obviously delighted that you thought that otherwise the service was excellent and thank you again for taking the trouble to provide valuable feedback.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look