Unacceptable Errors and Overbilling in a Simple Mediation
Kyle Cunningham was pleasant enough; however, the overall quality of service and level of professionalism were disappointing.
My ex-husband and I were present for just over three hours total. Approximately one hour was spent separately explaining the mediation process to each of us, and the actual mediation itself lasted roughly 30 minutes. Despite this, we were billed for five hours.
We waited more than an hour while Mr. Cunningham corrected numerous typographical errors in our court documents—errors that should never have occurred. My first name was misspelled in multiple places, my ex-husband was incorrectly listed as “Jeffery” instead of Trent, and several documents reflected the year as 2025 rather than 2026. Correcting these mistakes took longer than the mediation itself.
The billing process was equally frustrating. The invoice was issued in my ex-husband’s name, leading me to believe it reflected the total charge rather than my portion. The invoice did not include an office phone number, requiring me to search online to contact the office for clarification. When I called, the secretary was dismissive and rude when I questioned the additional two hours billed. Even the invoice itself contained typographical errors.
As an attorney, I expected Mr. Cunningham to be prepared and to use basic quality controls such as spell-check or document review. Charging $2,237.40—including $156 in photocopying fees—for time spent correcting avoidable mistakes is unreasonable. This was a straightforward, one-time exchange, which Mr. Cunningham himself described as easy and fast.
Fortunately, my ex-husband and I had no disputes to resolve. Had the situation been contentious, I would not have felt confident in Mr. Cunningham’s mediation abilities.

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