The 5 stars are down to one individual who is an asset to Culligan. Without her support, persistence and commitment to doing what she said she would do, this review would have been the opposite. Harde... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Union and company's H&S officer. The machine was inspected and found to have a leak during a routine sanitisation, which could pose a scalding and/or electrical risk. I was immediately informed, as wa... See more
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We were visted by a Christopher Thompson and he was honestly a delight. Thorough and informative service, personable, funny, friendly, and all round great at the job he came to do. Happy to have him... See more
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A query which had proved to challenging for others within the company was resolved inside 30 minutes following a phone call with Amy BENNETT. She set a fine example and owned the problem and resolve... See more
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Company details
- Bottled Water Supplier
- Drinking Water Fountain
- Hot Water System Supplier
- Office Equipment Supplier
- Office Supply Store
- Water Filter Supplier
Written by the company
Culligan UK provides innovative and high-quality water solutions to homes and businesses across the UK. The company offers a wide range of products designed to address various hydration-related challenges. These include drinking water systems such as bottled and bottle free watercoolers, water softeners, filtration systems, and more. In addition to our product offerings, Culligan UK prioritises customer satisfaction and provides comprehensive service, including installation, maintenance, and regular filter changes. Our service technicians are highly trained and equipped to ensure optimal performance and longevity of the equipment. Our mission is to provide better, sustainable drinking water for everyone – at home, at work, or on the go.
Your water provider - at work, at home, on the go.
Written by the company
- We offer a full range of hydration solutions to suit you.
- Culligan UK is known for its commitment to providing high-quality drinking water solutions, exceptional customer service, and promoting the importance of clean and healthy hydration.
Contact info
Culligan (UK)Ltd, Trafalgar House, Trafalgar Business Park, Dereham, Norfolk, NR191JG, United Kingdom
- 0333 600 1845
- customerservice.cuk@culligan.co.uk
- culligan.co.uk
4.6
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dean Creasey
Dean was polite and helpful when he dropped off the delivery of water.
30 June 2026
Unprompted review
Reply from Culligan UK
Thank you for your positive feedback.
We’re pleased to hear that Dean was polite and helpful during your water delivery, and we’ll be sure to share your comments with him.
Kind Regards,
Emmanuela
Customer Service Team
I have emailed numerous times and did not get good service overall
I have emailed numerous times and did not get good service until Jason Morgan picked up my email. He has been excellent at keeping me up to date and finally getting things moving.
His rating is a 5, everyone else is a 1, so I split it to a 3.
Im from Fife Council
30 June 2026
Unprompted review
Reply from Culligan UK
Hi Karen,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience was inconsistent and that you had difficulty receiving the level of service you expected initially.
That said, we are delighted to hear that Jason Morgan was able to turn things around for you. We will ensure your kind comments are passed on to him and his manager, as keeping customers informed and driving issues to a resolution is exactly the level of service we strive to provide.
We also appreciate your honest comments regarding the service you received beforehand. Your feedback helps us identify where improvements are needed, and we will use it to help enhance the experience for all our customers.
Kind regards,
Hardeep
Customer service team
New cooler install
Carl attended our site installed and demonstrated our new water cooler.
The service we receved was very polite and professional.
30 June 2026
Unprompted review
Reply from Culligan UK
Thank you for your very kind feedback.
We’re glad to hear that Carl installed and demonstrated your new water cooler so smoothly, and that you found his approach polite and professional. Your comments are greatly appreciated and will be shared with him.
Kind Regards,
Emmanuela
Customer Service Team
We had a service done by Stefan Homer
We had a service done by Stefan Homer, great job done. In & out no fuss.
30 June 2026
Unprompted review
Reply from Culligan UK
Thank you for taking the time to share your experience.
We’re pleased to hear that Stefan Homer completed the service efficiently. Your feedback is much appreciated and we will be sure to pass it on to him.
Kind Regards,
Emmanuela
Customer Service Team
Great Service provided today.
30 June 2026
Unprompted review
Reply from Culligan UK
We’re really pleased you had a great experience with today’s service. Thank you for taking the time to share your feedback, it’s much appreciated by the team.
Kind Regards,
Emmanuela
Customer Service Team
Great service today provided by…stefan Homer
Great service today provided by stefan Highly recommend using this service
30 June 2026
Unprompted review
Reply from Culligan UK
Thank you very much for your great review.
We’re happy to hear that Stefan provided excellent service today. Your recommendation is truly appreciated and we’ll be delighted to pass on your kind words to Stefan.
Kind Regards,
Emmanuela
Customer Service Team
Dean Creasey delivered
Dean Creasey delivered, helpful , polite , cannot fault , thank you
22 June 2026
Unprompted review
Reply from Culligan UK
Thank you for your positive feedback.
We’re pleased to hear that Dean was helpful and polite during your delivery. Your comments are greatly appreciated and will be shared with him.
Kind Regards,
Emmanuela
Customer Service Team
Culligan are fine. Only fine.
Culligan are fine. Water generally arrives in good time. It is when things go a bit wrong they seem unable to react. In the past that was invoices, it has been a water delivery gone missing. Currently, it is a faulty water machine that is leaking onto our carpet and in spite of numerous calls it just doesn't get resolved. We are going to look for a new supplier if there are any left after Culligan seemed to buy them all up!
29 June 2026
Unprompted review
Reply from Culligan UK
Thank you for your feedback.
We're sorry to hear about the issues you have experienced, particularly regarding the faulty water machine and the difficulties you've faced in getting the matter resolved. We understand how frustrating this must be.
We have reached out for further information so we can review your concerns in full and assist further if the issue remains unresolved.
Kind regards,
Servjit
Missing Water Delivery
Kam Heer was superb after trying for 4 days talking to operatives I finally got through to someone that actually carried out the actions he said he would asset to your team!
29 June 2026
Unprompted review
Reply from Culligan UK
Thank you for your feedback. We are delighted to hear that Kam provided such excellent support and followed through on the actions he promised. We will be sure to pass this on to him.
Kind Regards,
Emmanuela
Customer Service Team
Emergency order was delivered today at…
Emergency order was delivered today at our primary school. Dean was polite and checked we were okay for everything and whether we needed to amend our next order. He couldn't do enough for us.
26 June 2026
Unprompted review
Reply from Culligan UK
Thank you for your review! We're happy we could support your school with the emergency order. It’s great to hear that Dean provided such polite and attentive service. We’ll be sure to pass on your appreciation.
Kind Regards
Emmanuela
Customer Service Team
Reply from Culligan UK
Thank you for your feedback! We’re delighted to hear that you found the water delivery service polite and professional. Stefan will be pleased to receive your kind feedback. We truly appreciate your support.
Kind Regards
Emmanuela
Customer Service Team
Rubbish customer service
Terrible customer service. Our machine has been broken for over a week. I have phoned and emailed numerous times to be told they will email us with updates but nothing. They did deliver a machine (wrong one) and luckily someone one was there to take it in as we had no knowledge of the delivery. We now have a broken machine and a large floor standing machine taking up space in a small kitchen and still no answers to when this will be taken away and the correct one delivered.
26 June 2026
Unprompted review
Reply from Culligan UK
Hi Vicky,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and appreciate you bringing these issues to our attention.
We understand your frustration regarding the delay in resolving the fault with your machine, the lack of communication and updates, and the delivery of incorrect equipment without prior notification. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
We would welcome the opportunity to investigate this matter further and work towards a resolution as quickly as possible.
Please could you contact us on this email, Customervoice.cuk@culligan.co.uk, please reference the review.
Once again, we are sorry for the difficulties you have experienced and thank you for bringing this to our attention.
Kind regards,
Hardeep
Customer service team
Professional service …
Lesley was professional and friendly as always. Job done!
25 June 2026
Unprompted review
Reply from Culligan UK
Good day!
Thank you for your feedback!
We're delighted to hear that Lesley provided her usual professional and friendly service. We'll be sure to pass on your kind words. Thanks for choosing Culligan!
Many thanks
Sailey
Customer service team
Customer Service
Great service from Culligan - Leanne Bell was friendly, helpful, and professional throughout. Highly recommended!
25 June 2026
Unprompted review
Reply from Culligan UK
Thank you for your kind review!
We’re delighted to hear that Leanne provided such friendly, helpful, and professional service throughout your experience.
Your recommendation is truly appreciated and will be shared with her.
Kind Regards
Emmanuela
Customer Service Team
Sad I can't add another positive review…
Sad I can't add another positive review to the list, because that was not my experience. Placed an order, paid, received nothing. No tracking information, no delivery update, and a customer service team that spent a week bouncing me between two companies rather than solving a simple problem. Culligan directed me to an email address that doesn't exist. When I asked for help by email (having told them I can't make phone calls), they told me to call. Case number issued, zero action taken. Still no water, still no tracking link, still no resolution after 8 days of chasing.
25 June 2026
Unprompted review
Reply from Culligan UK
Hi Amelie,
Thank you for taking the time to leave a review. We are very sorry to hear about your experience and sincerely apologise for the lack of communication and delays you have encountered.
We understand how frustrating it must be to have placed and paid for an order, only to be left without updates or a resolution despite repeated contact. This is not the level of service we strive to provide.
Please accept our apologies for the inconvenience caused. We would like the opportunity to investigate this further and put things right. Please contact us on this email,
Customervoice.cuk@culligan.co.uk, please reference the review.
Kind regards,
Hardeep
Customer service team
Sorted Out Our Request
Kam sounded quite new to the company on the phone, but was polite and efficient and emailed me back with the information we needed.
25 June 2026
Unprompted review
Reply from Culligan UK
Thank you for your feedback!
It’s great to know that Kam supported you effectively and followed up with the information you needed.
We appreciate you taking the time to share your experience with us.
Kind Regards
Emmanuela
Customer Service Team
Despite cancelling all our accounts…
Despite cancelling all our accounts with them, they continue to send us invoices and even deliver water somewhere in the neighbourhood for us to collect (!). I have lost count of how many emails and phone calls have been exchanged.
Customer service apologises and confirms that our accounts have been closed, but shortly afterwards someone contacts us asking for delivery confirmation, or we receive yet another invoice for water cooler maintenance!
We have had an ongoing dispute for almost two years, and there seems to be no way to resolve it. If you have more than one location, I would strongly recommend staying away from them.
Receiving yet another invoice has prompted me to leave this review.
16 June 2026
Unprompted review
Reply from Culligan UK
Hi Giovanni,
Thank you for taking the time to leave a review. We are very sorry to hear about your experience and sincerely apologise for the ongoing frustration this situation has caused.
We understand how disappointing it is to continue receiving invoices and communications after being advised that your accounts have been closed, particularly given the length of time this has been ongoing. This is not the level of service we aim to provide, and we appreciate how frustrating this must be for you.
We would like the opportunity to investigate this matter fully and work towards a resolution. Please contact us directly with your account details so that we can review the issues and ensure the appropriate action is taken.
Kind regards,
Hardeep
Customer service team
Bruce is always pleasant and courteous…
Bruce is always pleasant and courteous when making our delivery.
25 June 2026
Unprompted review
Reply from Culligan UK
Thank you for your feedback!
We’re pleased to hear that Bruce consistently provides pleasant and courteous service during your deliveries.
Your kind comments are greatly appreciated and will be shared with him.
Kind Regards
Emmanuela
Customer Service Team
Great service
Great service, Stefan Homer serviced our machine, top guy 👌
25 June 2026
Unprompted review
Reply from Culligan UK
Thank you for your feedback. We’re delighted to hear that Stefan Homer provided excellent service while attending to your machine. Your kind comments are greatly appreciated and will be shared with him.
Kind Regards
Emmanuela
Customer Service Team
Stefan Homer who came today to service…
Stefan Homer who came today to service the machine such a gentleman lovely guy thank you Stefan
25 June 2026
Unprompted review
Reply from Culligan UK
Thank you for your kind feedback!
We are pleased to hear that Stefan provided such a pleasant service while attending to your machine.
We will be sure to share this with Stefan.
Kind Regards
Emmanuela
Customer Service Team
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