Biggest load of crap I have ever bought. Trusted Thermomix but this company must be a scam. Blade has a central plastic piece that breaks first use. Contacted them but they said no warranty as I bough... See more
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Products came very quickly, in perfect order inside slightly sqashed boxes, fragile labels on post pack too. Instructions leaflet for free spinsplat was not in English, however pictorially worked it o... See more
Company replied
So pleased to receive my utensil for scooping out food from Thermomix bowl. It’s made of very strong material and is easy to use, ensuring food is removed safely. No more tricky manoeuvres with wea... See more
Company replied
The great thing about the thermo is that it caters to all my food intolerance and more. It's even got my husband and kids making meals, and I don't buy shop brought biscuits, cakes, and muffins. Eve... See more
Company replied
Company details
Written by the company
At Culinary Family, we offer you premium kitchen accessories for exceptional family moments !
Contact info
Australia
- culinary-family.com
3.9
Great
205 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Biggest load of crap I have ever…
Biggest load of crap I have ever bought. Trusted Thermomix but this company must be a scam. Blade has a central plastic piece that breaks first use. Contacted them but they said no warranty as I bought it on a promotion. I did not get any special deal. In fact bought one for my daughter-in-law and she had the same problem. SHAM ON YOU
20 November 2025
Unprompted review
Do not use this company and also do not…
Do not use this company and also do not fall for their busibess ad saying they are looking for a content creater. They use your Images and videos without consent to sell a product that never shows up. Do not. Rather buy it for 1/8th of the price in AliExpress aka the slicer
9 April 2025
Unprompted review
Do not order this product!
Do not order this product!
I ordered mine a month ago and still haven't received my order. I have sent two emails asking for a refund as it's taken so long I dont even want the products anymore. NO RESPONSE! Terrible company! Terrible service!
18 May 2025
Unprompted review
I am in love with this new attachment for my TM6!
I was excited to order my slicer/grater attachment and couldn’t wait for it to arrive however it took a month to arrive which is why I initially only gave it 4 stars. However, the free gift because it took so long made me change my mind and the number of stars to 5!
6 June 2025
Unprompted review
Order came quickly and with a bonus!
Order came quickly and with a bonus!
Thank you ☺️
30 April 2025
Unprompted review
The real issues I had was that I had no…
The real issues I had was that I had no instructions with the greater chopper and why it was easy for me to work out it was hard for the other person I had gift one to
I feel it's really important to have a user manual in with the items
17 April 2025
Unprompted review
Quick delivery and a surprise gift too!
Quick delivery and a surprise gift too!
Have used the accessories with great results.
9 April 2025
Unprompted review
Reply from Culinary Family
Dear Olwyn,
Thank you so much for your kind words! 😊
We’re thrilled to hear that your delivery arrived quickly and that you enjoyed the surprise gift — it’s our little way of saying thank you for being part of the Culinary Family.
Wishing you lots of fun and flavour in the kitchen!
Warm regards,
The Culinary Family Team
Prompt delivery and easy to use…thanks for making my cooking life a little easier
Prompt delivery and easy to use appliance, works for me
30 March 2025
Unprompted review
Reply from Culinary Family
Dear Viki,
Thank you so much for your kind words! We're thrilled to hear that your new accessory is making your cooking life a little easier — that's exactly what we’re here for.
Wishing you many more delicious and stress-free moments in the kitchen!
Warmly,
The Culinary Family Team
DO NOT PURCHASE THE SMARTSLICER
I purchased a Smartslicer in January and not at all happy with it. It does not grate the food - it mashes it.
I emailed three times and they did reply twice after at least 48 if not more hours. They wanted a video of how i use it. It is just Chinese rubbish.
Now after my third email and request for a refund I have not heard a word.
Buyer Beware.
28 February 2025
Unprompted review
Reply from Culinary Family
Dear Bronwn,
Thank you so much for taking the time to share your feedback — we’re truly sorry to hear about your disappointment and completely understand your frustration.
Over the past months, thanks to valuable feedback like yours, we’ve greatly improved our support processes. With just a few photos or a short video, we’re now able to identify over 90% of issues and, when needed, send out replacement parts quickly and completely free of charge.
In many cases, it turns out that with just a bit of guidance or clarification, our customers are able to fully enjoy the SmartSlicer and make it work exactly as expected.
That’s why we’d love to help you too — please don’t hesitate to reach out again at info@culinary-family.com so we can personally review your case and find the best solution together.
Thank you again for your trust, and we truly hope to turn your experience into a positive one.
Warm regards,
The Culinary Family Team
📩 info@culinary-family.com
Excellent Customer Care
The team at Culinary family have been great in particular Julia. So many times on websites where they have contact us and you do it and never hear back makes me so disheartened in companies. However Julia has been so attentive and engaged with me to ensure the part I bought is working. Will definitely buy from them again.
Highly recommend the team.
28 February 2025
Unprompted review
Reply from Culinary Family
Dear Trish,
Thank you so much for your kind words and for taking the time to share your experience! We're absolutely delighted to hear that Julia made such a positive impression — she's truly passionate about helping our customers, and your feedback means the world to her and to all of us.
Knowing that you felt supported and heard is exactly what we strive for every day. We can’t wait to welcome you back when you’re ready — thank you again for your trust and lovely message 💛
Warmest regards,
The Culinary Family Team
Nutritional and great tasting food!
23 February 2025
Unprompted review
Reply from Culinary Family
Dear Shelley,
Thank you so much for your lovely words! We're thrilled to hear you're enjoying the taste and nutritional value — that's exactly what we hope to bring to every table.
Your support means a lot to us, and we’re so happy to be part of your kitchen journey 💛
Warm regards,
The Culinary Family Team
Customer service is excellent
Customer service is excellent. They always reply and are extremely helpful and try to solve the problem.
25 February 2025
Unprompted review
Reply from Culinary Family
Dear Nerina,
Thank you so much for your kind words! We're truly grateful for your appreciation and delighted to hear that our customer service team made a positive impression.
Our goal is always to support you as quickly and helpfully as possible, and your feedback encourages us to keep doing our very best every day.
Warmest regards,
The Culinary Family Tea
Do NOT use Culinary Family
Do NOT use Culinary Family , they take your payment and I am still awaiting my order. There is no local representative and whomever they use for delivery was not able to deliver, despite the location receiving several deliveries daily. When I try and speak to Customer Service, I only receive an email days later, promising to deliver... Yet I wait and still nothing after weeks and weeks- Order placed 21 st January, today is 17 February. Last update someone wants me to phone Malaysia , why should a customer need to contact someone overseas, when the sale was made elsewhere. AVOID culinary Family. I will NEVER order from them again. I just hope I get my money back. order #7426.
17 February 2025
Unprompted review
Reply from Culinary Family
Dear Pat,
Thank you for taking the time to share your experience — we’re truly sorry to hear about the inconvenience you've faced and the delay in receiving your order.
Please rest assured that your situation is not being ignored. Over the past few months, we’ve significantly improved our logistics and customer service processes, especially for cases just like yours. We've also strengthened our relationships with local delivery partners to avoid situations where customers are left waiting without clear updates.
Thanks to this experience and feedback from customers like you, we’re now able to handle most delivery issues much faster — and with your help, we’d love to make this right too.
Please reach out to us directly at info@culinary-family.com, and our dedicated team will take immediate action to resolve your case. We’re confident we can find a satisfying solution for you and make your Culinary Family experience a positive one.
Looking forward to assisting you personally.
Warm regards,
The Culinary Family Team
📩 info@culinary-family.com
This lovely business replied to my…
This lovely business replied to my enquiry with the most delightful email with lots of extra tips. Fantastic experience
8 February 2025
Unprompted review
Reply from Culinary Family
Dear Heidi,
Thank you so much for your lovely message! We're absolutely delighted to hear that you enjoyed your experience with us.
It means a lot to know that our tips and support made a difference — we genuinely love helping our customers make the most of their accessories and time in the kitchen.
Thanks again for your kind words, Heidi. You’ve truly made our day!
Warmest regards,
The Culinary Family Team
Such quick hgreat customer service
Such quick help when I emailed the company with an issue. Turns out their quick help including PDF and videos helped me work out how to use the item. My fault, but their help was so non-judgemental and effective. Trust them. I do!
4 February 2025
Unprompted review
Reply from Culinary Family
Dear Phillipa,
Thank you so much for your kind words! 💛
We’re absolutely delighted to hear that our support helped you quickly and without judgment — that’s exactly the experience we want to deliver to every member of the Culinary Family.
It means a lot to us that you took the time to share your experience, and we’re truly grateful for your trust. If you ever need anything else, we’re just an email away.
Warmest regards,
The Culinary Family Team
📩 info@culinary-family.com
Easy to order
Easy to order, delivery on time and product awesome. Works a treat
13 January 2025
Unprompted review
Reply from Culinary Family
Dear Gail,
Thank you so much for your kind words! We're thrilled to hear that everything went smoothly — from ordering to delivery — and that you're loving your product.
It means the world to us to know it's working a treat for you in the kitchen!
Warmest regards,
The Culinary Family Team
Reliable delivery
Reliable delivery. Unexpected gift which was lovely.
12 January 2025
Unprompted review
Reply from Culinary Family
Dear Bronwyn,
Thank you so much for your lovely message! We're delighted to hear your delivery went smoothly — and even happier that you enjoyed the little surprise gift inside.
Your kind words mean a lot to us, and we're so grateful to have you as part of the Culinary Family.
Warm wishes,
The Culinary Family Team
Kind and supportive team
Due to unforeseen circumstances I had to cancel my order and the team were very supportive and responded so quickly. Very kind!
9 January 2025
Unprompted review
Reply from Culinary Family
Dear LU,
Thank you for your lovely message! We're so glad we could support you when you needed it. Our team always aims to respond with kindness and care, and it's heartwarming to know it made a difference.
Take good care, and we hope to see you again whenever the time is right.
Warmly,
The Culinary Family Team
Thermomix accessories pack
Great product and was delivered on time and has made my wife very happy!!
25 December 2024
Unprompted review
Reply from Culinary Family
Dear Geoff,
Thank you so much for your kind words! We're absolutely delighted to hear that the accessories arrived on time and brought joy to your wife — that's exactly what we're here for!
Wishing you both many happy moments in the kitchen.
Warm regards,
The Culinary Family Team
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