CUDDLY Reviews 2,721

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 620 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their dedication, kindness, and hard work in saving animals, often describing them as selfless and compassionate. Many highlight the company's ethical approach and the significant positive impact they make on the lives of animals, especially those in critical or desperate situations. The service is often described as efficient, providing detailed information about each animal and making it easy for people to donate and track their contributions. However, some customers expressed concerns about the company's financial practices and that the process for receiving memorial certificates can be slow. Additionally, some reviewers found the practice of adding Cuddly-branded items to wishlists and asking for tips inappropriate.

What people talk about most

Ethics

Reviewers mention positive feedback about ethics, praising the organization for its honest, caring, and... See more

Service

Customers had positive experiences with service, often describing it as efficient and valuable, especially in... See more

Product

Reviewers highlight positive aspects of product, with many expressing love for Cuddly and its mission to help... See more

Staff

Consumers find staff to be positive, often described as a true, honest, and hardworking team dedicated to... See more

Website

People report positive experiences with the website, finding it very easy to use and navigate for donations.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cuddly is a lifesaver. Personnel always go above and beyond to assist rescues in difficult situations. Cuddly employees, volunteers and donors work endlessly to make sure rescues' financial and mater... See more

Company replied

Rated 5 out of 5 stars

Contributions to suffering animals around the world are badly needed. It is sad to see and read about these terrible conditions but ignoring it is not an option. Caring people need to step up and... See more

Company replied

Rated 5 out of 5 stars

I think Cuddly does such a wonderful job with communicating their mission. I feel that every rescue posting is clear and transparent. I also enjoy the “updates” tab so we can keep up on a rescue’s pro... See more

Company replied

Rated 5 out of 5 stars

You guys are an amazing charity. Working hard for animals in need especially animals in critical condition. You guys are angels on earth. Going to war torn extremely dangerous situations & areas to sa... See more

Company replied


Company details

  1. Charity
  2. Animal Rescue Service
  3. Non-Bank Financial Service
  4. Pet Adoption Service

Written by the company

CUDDLY is a for-good, for-profit organization with a mission to be the champion of animals in need. We do this by directly providing tools and resources to support animal welfare organizations worldwide. The CUDDLY platform empowers animal welfare organizations to create fundraisers and wishlists in order to raise funds and receive donated supplies for animals who desperately need help. In turn, donors from all over the world can make a difference by donating to a specific animal or organization. It is CUDDLY's mission is to help save as many animals through community, innovation, and creativity.

Guaranteed Verified Nonprofits Only

Every rescue and shelter partner is verified by Guidestar

With CUDDLY, you know exactly where your donation is going. Through our verification process with Guidestar, you can rest assured your donation is going to a verified nonprofit organization.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Wonderful site to help animal shelters…

Wonderful site to help animal shelters or rescues crowd source for their organization and particular animals in their care.

24 January 2025
CUDDLY logo

Reply from CUDDLY

We truly appreciate your kindness and generosity. Knowing that you value and support the care of animals inspires us to keep doing everything we can for those in desperate need.

Rated 4 out of 5 stars

The website is user friendly

The website is user friendly

17 December 2025
Unprompted review
CUDDLY logo

Reply from CUDDLY

Thank you so much for your generosity and kind words. Your compassion for animals makes a real difference, and we’re grateful to have your support in helping those who need it most.

Rated 2 out of 5 stars

I made donations to a foundation for a…

I made donations to a foundation for a specific dog and heard nothing. No the funds have been delivered to the foundation, no notice from the foundation themselves. Feels like my donation went into the air, poof it’s gone.

14 December 2025
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Reply from CUDDLY

Hey there, Erica,

We are so sorry that happened and our team at support@cuddly.com would love to look into this for you.

Please reach out and our customer service lead will investigate what happened for you.

Please rest assured we will get this solved for you!

We deeply apologize for any inconvenience and we look forward to hearing from you.

Rated 5 out of 5 stars

I'm glad you all are doing this

I'm glad you all are doing this. It give people an easy and convenient way to help.

13 December 2025
CUDDLY logo

Reply from CUDDLY

Thank you so much for your generosity and kind words. Your compassion for animals makes a real difference, and we’re grateful to have your support in helping those who need it most.

Rated 5 out of 5 stars

Why you should support Cuddly

Cuddly shares organisations from all over the world and steps in if animals are in need. The rescues themselves don't need to pay anything to be shared, so that they can spend all donations received 100% on the animals in need.

12 December 2025
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Reply from CUDDLY

Thank you for your thoughtful generosity. Your support allows us to make a meaningful impact in the lives of animals, and we’re truly thankful for your trust in our mission.

Rated 5 out of 5 stars

Loved their work and how professional…

Loved their work and how professional they were in every way! I highly recommend using them!

2 December 2025
Unprompted review
CUDDLY logo

Reply from CUDDLY

We truly appreciate your kindness and generosity. Knowing that you value and support the care of animals inspires us to keep doing everything we can for those in desperate need.

Rated 5 out of 5 stars

Good experience

Good experience

2 December 2025
Unprompted review
CUDDLY logo

Reply from CUDDLY

Thank you so much for your support! Your generosity helps us fund lifesaving care to animals who need it most, and we’re truly grateful for your trust and kindness.

Rated 5 out of 5 stars

Everything simple

You give several choices on who a person would like to donate to, also how to donate; the different charities. You let people know the needs of God's precious animals.
You make everything easy for donors.

6 December 2025
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Reply from CUDDLY

Thank you for your thoughtful words and generous heart. It’s because of people like you that we’re able to provide lifesaving help for animals in their toughest moments.

Rated 4 out of 5 stars

Love your stuff

Love your stuff (our Louie loves the toys especially) & love the idea that I can help animals. Just wish shipping was a little cheaper but I know you don't control that.

10 December 2025
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Reply from CUDDLY

Thank you so much for your review.

Your generosity and encouragement mean the world to us. Thank you for standing with us in giving sick, injured, and vulnerable animals the care they deserve.

I will get this feedback over to our management team! We are working diligently to decrease shipping costs for our items. Please reach out to support@cuddly.com if you ever run across anything that seems to high and our team would be happy to see what we can do for you!

Rated 5 out of 5 stars

Always easy to use

Always easy to use. Does great work. Thank you.

22 November 2025
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Reply from CUDDLY

We appreciate your heartfelt support. Every donation allows us to help more animals in need, and knowing you’re part of our mission means the world to us.

Rated 5 out of 5 stars

Best organization.

Love that there are people out there that love and help defenseless animals like they are family. Find those that harm them deserve more than they receive for their inhuman behavior. Cuddly never turns away.

4 December 2025
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Reply from CUDDLY

Thank you so much for your support! Your generosity helps us fund lifesaving care to animals who need it most, and we’re truly grateful for your trust and kindness.

Rated 5 out of 5 stars

I have always been a cat lady

I have always been a cat lady, now having 3 cats
My mom cat got out and got pregnant and there was no way I could get get a dog
Plus I am older now. Cats are easier but from what I hear, dogs give you back so much in all they do.

5 December 2025
CUDDLY logo

Reply from CUDDLY

Your generosity and encouragement mean the world to us. Thank you for standing with us in giving sick, injured, and vulnerable animals the care they deserve.

Rated 5 out of 5 stars

Great site

Easy to use website. Can donate money for exact animal needs! Love how all kinds of animals can be helped

3 December 2025
CUDDLY logo

Reply from CUDDLY

Thank you so much for your generosity and kind words. Your compassion for animals makes a real difference, and we’re grateful to have your support in helping those who need it most.

Rated 4 out of 5 stars

I’d like it better if we didn’t have…

I’d like it better if we didn’t have fees on top of our donation/s, but I am happy to donate to help animals and absolutely appreciate the tax credit.

4 December 2025
CUDDLY logo

Reply from CUDDLY

Hello,

Thank you for your review, we take your feedback very seriously.

CUDDLY is a fundraising and wishlist platform solely dedicated to supporting verified non-profit animal rescues, shelters, and municipal organizations. CUDDLY applies a transaction fee of $2.99 to help cover business costs and fees that are charged by our payment processor.

90% of the monetary donations made are sent directly to the rescue pet in need of care. The remaining 10% goes towards additional marketing, tools, and resources to better support our partners and help them reach their fundraising goals.

Donations on CUDDLY's platform are tax-deductible and we've helped 46k+ rescued animals in need. Any and all donations go towards making a positive difference in the animal's road to recovery and are greatly appreciated. It is important to note that we keep our platform totally free for animal welfare groups. Being for-profit, for-good allows us to offer many additional opportunities to our partners such as being able to fundraise for transport vehicles, paid television advertising, and promotional spots on social media. We also provide an email marketing tool that helps to easily send emails at the most optimal times in order to reach their campaign goals. These are all tools that would otherwise be unavailable or inaccessible for many of our partners. These features and our campaign success rates are why nonprofit shelters choose to partner with us time and time again.

We thank you so much for any and all critiques, as we are always working to improve. Please let me know if you have any further questions or comments!

Rated 5 out of 5 stars

Their work and focus is for the rescues not publishing.

The amount of my donation has not been subtracted from the "amount needed". I had planned to find half the needed amount, which was substantial for this sad case. I know they do good work. I will continue to donate. I just need to have a better understanding of how their publications are updated. My issue is on me, not them. They help so many very desperate cases and deserve your consideration and help.

2 December 2025
CUDDLY logo

Reply from CUDDLY

Your generosity and encouragement mean the world to us. Thank you for standing with us in giving sick, injured, and vulnerable animals the care they deserve.

If you would like to reach out to support@cuddly.com one of our friendly customer service reps would love to answer any questions you may have or help with anything you are needing!

Rated 1 out of 5 stars

Not ONE donation

Not ONE donation!
I get better responses from my own posts on Facebook requesting donations for rescue pups my 501c3 dog rescue is helping!

No one is responding to CUDDLY post

4 December 2025
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Reply from CUDDLY

Hi there, I apologize that this has been the experience you have had on CUDDLY. Your Fundraising consultant will be reaching out to see how they can assist.

Please feel free to reach out to success@cuddly.com if you have any questions or need any assistance.

Rated 5 out of 5 stars

These are people dedicated to…

These are people dedicated to animals...they save so many so that they will have a better life. I highly wish that others would recognize this and donate to them. They deserve every penny they receive!

17 February 2025
CUDDLY logo

Reply from CUDDLY

Your generosity and encouragement mean the world to us. Thank you for standing with us in giving sick, injured, and vulnerable animals the care they deserve.

Rated 5 out of 5 stars

I am very familiar with Cuddly

I am very familiar with Cuddly. I have donated to Cuddly many times. Every time I read a new situation, I want to donate but the items that the dog or cat needs is so expensive. I also had trouble in the past with filling out the donation form. It never believed me that the phone number I entered was real. By staying away for a while, it seemed to clear the problem!

7 December 2025
CUDDLY logo

Reply from CUDDLY

Thank you for your kindness and for recognizing the importance of caring for animals. Your generosity truly changes lives, and we couldn’t do this without you.

If you ever experience any issues with check out again, please feel free to reach out to support@cuddly.com and one of our friendly customer service reps will assist you!

Rated 4 out of 5 stars

Did not like being forced to pay…

Did not like being forced to pay handling fee when donated.

4 December 2025
CUDDLY logo

Reply from CUDDLY

Hello,

Thank you for your review, we take your feedback very seriously.

CUDDLY is a fundraising and wishlist platform solely dedicated to supporting verified non-profit animal rescues, shelters, and municipal organizations. CUDDLY applies a transaction fee of $2.99 to help cover business costs and fees that are charged by our payment processor.

90% of the monetary donations made are sent directly to the rescue pet in need of care. The remaining 10% goes towards additional marketing, tools, and resources to better support our partners and help them reach their fundraising goals.

Donations on CUDDLY's platform are tax-deductible and we've helped 46k+ rescued animals in need. Any and all donations go towards making a positive difference in the animal's road to recovery and are greatly appreciated. It is important to note that we keep our platform totally free for animal welfare groups. Being for-profit, for-good allows us to offer many additional opportunities to our partners such as being able to fundraise for transport vehicles, paid television advertising, and promotional spots on social media. We also provide an email marketing tool that helps to easily send emails at the most optimal times in order to reach their campaign goals. These are all tools that would otherwise be unavailable or inaccessible for many of our partners. These features and our campaign success rates are why nonprofit shelters choose to partner with us time and time again.

We thank you so much for any and all critiques, as we are always working to improve. Please let me know if you have any further questions or comments!

Rated 5 out of 5 stars

Absolutely love this platform

Absolutely love this platform. They do a good job of following up and giving updates.

4 May 2025
CUDDLY logo

Reply from CUDDLY

We’re so grateful for your support and generosity. Your belief in our mission helps make it possible for us to help support rescues, caring for, and protecting animals in need.

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