I questioned my order right off! It showed the names wrong. I emailed and got a message right away, it’s standard to show the standard names. Whew! I read all the reviews and was very skeptical that m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had been looking at these canvas pictures for a while thinking it would be a great wedding gift for my son. I finally placed an order and once I submitted, I instantly realized I had typed in the in... See more
Company replied
My packaged had arrived about 2.5 weeks which was ok as I planned it might take a few weeks so I left myself plenty of time. Upon opening my order I found the frame has been crushed. I contacted custo... See more
Company replied
We absolutely love our canvas’s they are great quality and look beautiful 🤩 amazing customer service aswell 🫶🏻 when you order delivery is so quick too . Can’t wait to review our second one next wee... See more
Company replied
Company details
Written by the company
Founded in 2017, Cstm Canvas is dedicated to creating personalized artworks that capture your most cherished memories. Whether you’re giving or receiving, our heartfelt gifts are designed to be treasured for a lifetime. We proudly offer our products worldwide, delivering fast shipping to your door after completion.
Contact info
Australia
- cstmcanvas.co
4.3
Excellent
177 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This was better than what I expected
This was better than what I expected! It’s good quality and I have recommended my friends! The size was perfect and it looks so good on my wall!
9 December 2024
Unprompted review
Reply from Cstm Canvas
Hey Marlene!
Thank you so much for the kind words! We're really happy to hear it exceeded your expectations. It’s amazing to know it looks great on your wall, and we truly appreciate you recommending us to your friends. This means a lot!🥰
Much Love,
CSTM CANVAS TEAM! ✨
The whole experience was fantastic
The whole experience was fantastic. very quick delivery and looks fantastic.
15 October 2024
Unprompted review
Reply from Cstm Canvas
Hey Anita!
Thank you so much for your kind words! We're so glad to hear you had a great experience and that everything arrived quickly and looked fantastic. That means a lot to us! We truly appreciate your continued support! ❤️
Much Love,
CSTM CANVAS TEAM! ✨
Wonderful gift!
This was ordered as an anniversary gift! The process was simple. Shipping was quicker than expected coming to Canada.
The look and quality of the canvas was fantastic. The only small issue was there was a tiny scratch at the top front of the canvas, likely from packaging that went unnoticed. I quickly contacted customer service, sent a picture and they reshipped a replacement. No issues what so ever! Lily was so helpful in customer service. The emails replies were prompt and always wanting to make sure we were happy. The replacement arrived and it is gorgeous! This will make for a wonderful gift for the couple! Thank you for a great experience!
14 March 2025
Unprompted review
Reply from Cstm Canvas
Hey Helena!
Thank you for your kind review! We're so glad the order process was easy and the canvas arrived quickly in Canada. Sorry about the small scratch, but happy Lily and our team could help right away. We're thrilled the replacement made a lovely anniversary gift. Best wishes to the happy couple! 💛
Much Love,
CSTM CANVAS TEAM! 💞
Worth Getting
I got this, mainly I was curious of how it would look as a finished product. Very happy with the result. 2 weeks wait wasn't that long. One happy customer!!!
26 November 2024
Unprompted review
Reply from Cstm Canvas
Hey Clint!
Thank you so much for your kind words! We're thrilled to hear that you’re happy with the final result, it means a lot to us. We're glad the wait time felt reasonable and that your curiosity paid off. Thanks again for your support, and we're always here if you need anything in the future!
Much Love,
CSTM CANVAS TEAM🤩
Loved the product so did my lady 10…
Loved the product so did my lady 10 anniversary New Year’s Day
1 January 2025
Unprompted review
Reply from Cstm Canvas
Hey Ola! Thank you so much for the kind words! We're thrilled to hear that both you and your lady loved the product, especially for such a special occasion. We wish you many more years of love and celebration. 💖🎉
Much Love,
CSTM CANVAS TEAM! ✨
Reply from Cstm Canvas
Hey Margaret! Thank you so much for your kind words! We're so happy to hear that you love your canvases and that you ordered two, that truly means a lot to us. 💛 If you ever need more or have any special requests, we’re always here to help! 🥰
What made my experience great was...
What made my experience great was that I received my package the day before Christmas. It was a Christmas present so I definitely was worried about it. The customer service was with me the whole time on the tracking and making sure it arrived on time. Definitely would buy again!
24 December 2024
Unprompted review
Reply from Cstm Canvas
Hey Tyler!
Thank you so much for your wonderful review! We’re thrilled to hear that your package arrived just in time for Christmas and that our customer service team was able to keep you updated every step of the way. We understand how important it is to have gifts arrive on time, and we’re so happy we could make that happen for you. We truly appreciate your kind words and look forward to serving you again in the future!
Much Love,
CSTM CANVAS TEAM! ❤️
Was a surprise for wife she loved it they are great
Was a surprise for wife she loved it
8 December 2024
Unprompted review
Reply from Cstm Canvas
Hey Greg!
Thank you so much for your kind words! We're thrilled to hear that the surprise was a success and that your wife loved it. We hope it created some wonderful memories for both of you!
Much Love,
CSTM CANVAS TEAM ✨
I received exactly what I ordered
I received exactly what I ordered. Canvas did not disappoint me at all
26 December 2024
Unprompted review
Reply from Cstm Canvas
Hey Joe!
Thank you so much for your kind review! We're thrilled to hear that you received exactly what you ordered and that the canvas met your expectations. We're so glad we could deliver a product that you’re happy with.
We hope you enjoy it, and we look forward to serving you again in the future!
Much Love,
CSTM CANVAS TEAM✨
Canvas is great everybody loves it and…
Canvas is great everybody loves it and was so easy order came on time and it's awesome
25 December 2024
Unprompted review
Reply from Cstm Canvas
Hey Linda!
Thank you so much for your wonderful feedback! We're thrilled to hear that you love the canvas and that the ordering process was smooth and timely. We truly appreciate your support and are so happy to know that the product met your expectations.
If you ever wish to place another order, let us know, and we'd be happy to give you a discount!
Much Love,
CSTM CANVAS TEAM! ✨
The ease of using the website to order…
The ease of using the website to order was great for a person who is new to online ordering.
The way the canvas was packaged was extremely good.
2 February 2025
Unprompted review
Reply from Cstm Canvas
Hey Tracey!
Thank you so much for your kind feedback! We're thrilled to hear that you found our website easy to use, especially as a newcomer to online ordering. We always strive to make the experience as seamless as possible for our customers. We're also glad that you were impressed with the packaging of the canvas. We take great care in ensuring that all items arrive in perfect condition.
If you ever want a discount on your next purchase, you can reach us at any time. We’d love to offer you something special as a token of our appreciation!
Much Love,
CSTM CANVAS TEAM! ✨
It was Perfect!
14 February 2025
Unprompted review
Reply from Cstm Canvas
Hey Candyce!
That is amazing! We are so happy that you love your canvas, and we truly appreciate your support!
Thank you so much! ✨
Much Love,
CSTM CANVAS TEAM
Amazing product
Item as described if not better. Really happy with it.
27 March 2025
Unprompted review
Reply from Cstm Canvas
Hey Karl!
That’s awesome! We’re so happy to hear that you love your canvas and are happy with your purchase. It really means the world to us! If there’s anything else we can do for you, or if you’d like a discount on your next order, just let us know. We’d love to help! 😊
Much Love,
CSTM CANVAS
absolutely love my canvas
absolutely love my canvas, great design so fairly priced !
it’s beautiful and just what the room needed to feel complete
27 March 2025
Unprompted review
Reply from Cstm Canvas
Hey!
Thank you so much for your kind words! We're thrilled to hear that you're happy with your canvas and that it was the perfect addition to your room. We truly appreciate your support and are so glad the design and pricing met your expectations.
Enjoy your beautiful new piece!
Much Love,
CSTM CANVAS TEAM✨
Just got married when I saw my canvas…
Just got married when I saw my canvas and knew my wife would like
It.she didn't like it because she
LOVED it !! The material and print
Was Amazing .Ever day we admire it.
2 November 2024
Unprompted review
Reply from Cstm Canvas
Hey Bernie!
Thank you so much! We're thrilled to hear that your wife loved it and that you both admire it every day. Congrats on your marriage! 💍❤️
Much Love,
CSTM CANVAS
This company is a total joke
This company is a total joke. Ordered a canvas in December for Christmas. Never arrived, stated lost in post. Then a new one was in production never arrived. Almost 4 months now and still nothing. Anybody wanting a canvas please avoid this shambles. Lies after lies.
9 December 2024
Unprompted review
Reply from Cstm Canvas
Hey Dek!
We're really sorry for all the trouble you've experienced. We’ve gone ahead and refunded your order and also offered a replacement as a gesture of goodwill. We truly appreciate your patience and understand your frustration, this definitely isn’t the experience we aim to provide.
Please send us an email if you need further assistance. We are happy to help out! ✨💞
Everything was done professional and on…
Everything was done professional and on time
31 December 2024
Reply from Cstm Canvas
Hey Michael! Thank you so much for taking the time to leave us a review! We’re absolutely thrilled that you love your canvas, it means the world to us! Your support truly means everything, and we appreciate you more than you know. 💕
I had ordered your product well before…
I had ordered your product well before Christmas and it didn’t arrive until late January even though the online add said get it in time for Christmas. Product was fine once it arrived, but need to improve on delivery.
20 December 2024
Reply from Cstm Canvas
Hey Jim!
Thank you so much for taking the time to leave us a review, we really appreciate it! We're so happy to hear that your order has finally arrived. We’re truly sorry for the delay; we did our best to get it to you as quickly as possible, but sometimes shipping is a bit out of our hands.
If you have any questions or concerns about your order, please don’t hesitate to reach out, we’re always here to help in any way we can. Your support means the world to us, and we’re thrilled that you received your canvas!
Thanks again! 😊
Order your canvas today.
I could not recommend CSTM canvas highly enough.
On 2 occasions i made a mistake with my order and the customer service to resolve this error which was my fault was fantastic.
When my canvas arrived i could not have been happier.
It looked amazing and arrived in perfect condition.
I would highly recommend CSTM canvas.
2 February 2025
Unprompted review
Reply from Cstm Canvas
Hey Kevin! That’s awesome! We’re so happy you finally got the right canvas, and it makes us even happier to hear that you love it as much as we do! Your feedback means a lot to us, and we truly appreciate your support. Thanks so much for your purchase! 😊
I purchased this item on November…
I purchased this item on November 23,2024. I received my item on January 20,2025. During the time, I just received lies after lies concerning this item. Pack your patience when you do business with this company. They have more lies than the product they sale.
20 January 2025
Unprompted review
Reply from Cstm Canvas
Hey Cuevas!
Thank you so much for your review and we are so sorry for the delay on your order! We checked our system and tried looking up your order but we cannot find any order under your name around November 23. You must have ordered from a different company but if you did order form us, we would truly appreciate if you can reach us at support@cstmcanvas.co to offer our full support regarding your order.
We are here to help you resolve your issues and we look forward to hearing from you soon! 💖
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.