Crystal Classics Reviews 8,602

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often highlighting the beauty and craftsmanship of the crystal and glassware. Many people appreciate the competitive pricing and the excellent sales offered, making desired items more accessible. The ordering process is frequently described as easy and efficient, with consumers noting the smooth transactions and the wide selection of items available. The delivery service receives widespread acclaim for its speed and the exceptional care taken in packaging, ensuring fragile items arrive safely and without breakage. However, some customers reported issues with discount codes not working, and a few experienced longer than expected delivery times or did not receive their orders. Additionally, a small number of people found that the size of items viewed online differed from their expectations upon arrival.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the beautiful... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed of... See more

Quality

Customers consistently note positive experiences with quality. Reviewers praise the beautiful craftsmanship... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Price

Users describe positive interactions with price, often finding incredible deals, competitive pricing, and... See more

Based on these reviews

Rated 5 out of 5 stars

LOVED Crystal Classics! I'm really sorry they went out of business. Their prices were competitive, had awesome specials - and the quality of their merchandise was top notch! Thank you, Crystal Class... See more

Rated 5 out of 5 stars

Sadly, I just received my last delivery from Crystal Classics. I started shopping in your Columbus retail stores in the early 90's. That continued to your Huntley Rd. showroom and online shopping. I... See more

Rated 5 out of 5 stars

I have bought a very nice variety of whiskey tasting, red and white wine glasses, hiball glasses, DOF glasses from Crystal Classics. Every transaction over the last number of years has been flawless... See more

Rated 5 out of 5 stars

I finally own this beautiful crystal piece I've always wanted but previously thought was too expensive! I managed to get it at a fantastic price with a wonderful discount. It's even more stunning in... See more


Company details

  1. Jewelry Store

Written by the company

Crystal Classics is the largest independent retailer of Waterford Crystal and an authorized retailer of all the finest quality brands we sell. We sell only new, first quality merchandise acquired directly from the brand manufacturers. Exceptional customer service is our highest priority and paramount to our mission to help customers find the World's Finest Crystal. Our Baccarat Crystal and Lalique Crystal collections feature their renowned annual christmas ornaments, sculptures, stemware, as well as vases and bowls. Our collections are one of the most complete anywhere for our world renowned vendors. Crystal Classics also specializes in crystal lamps, and crystal chandeliers, featuring Baccarat, Lalique and Waterford chandeliers. Crystal Classics is the largest independent retailer of Waterford Crystal, Marquis by Waterford, Wedgwood, Royal Doulton, Royal Albert and Rogaska Crystal. We are Daniel Swarovski award winner and a leading retailer of Swarovski crystal collectibles, Swarovski Christmas ornaments and Swarovski jewelry. Crystal Classics is proud to carry Cashs Crystal and Cashs Jewelry. Crystal Classics is a top retailer of Orrefors and Kosta Boda as well as Lenox, kate spade, Iittala, Ralph Lauren and Moser Crystal. Crystal Classics carries quality metal, leather, wood and crystal items from Nambe, Ralph Lauren and Michael Aram. We are one of the largest retailers of Belleek China, carrying collectibles, tableware, ornaments and lamps from Ireland. Crystal Classics specializes in wine glasses and barware, tailored by famous makers like Riedel, Schott Zwiesel, Waterford, Baccarat, and Cashs to each of the varietals you enjoy the most. If you search by wine varietal, our search will list wine glass suggestions for most of the wines available. Crystal and glass products are sustainable products. Each piece of crystal is 100% recyclable with over a ton of natural resources saved for every ton of crystal recycled. Energy costs of production of glass products containing recycled crystal are significantly lower than without using recycled products. Every crystal factory loves using the recycled crystal as a portion of their mixture. When mixture contains recycled crystal, it saves about a ton of fuel for each ton of recycled crystal, creating huge effects in saving the energy. Please recycle. Every piece of crystal can be completely recycled, if you have the heart to break it. Crystal Classics is an independent small business focused on providing exceptional excellent customer service. We have knowledgeable Customer Service representatives ready to assist you via phone or email. Your shopping experience and satisfaction are very important to us. We welcome and appreciate your questions, comments and suggestions.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Really happy with my purchase

Really happy with my purchase, didn’t expect it to look this good in real life
The quality feels solid and the details are even better up close
Shipping was quick and everything arrived safely, which honestly surprised me

14 April 2026
Unprompted review
Rated 5 out of 5 stars

I finally own this beautiful crystal…

I finally own this beautiful crystal piece I've always wanted but previously thought was too expensive! I managed to get it at a fantastic price with a wonderful discount.
It's even more stunning in person and accents my 'fancy parlor' perfectly. I was also pleasantly surprised by the delivery—it arrived very quickly and, most importantly, in one piece with no breakage. A flawless experience from start to finish!

17 October 2025
Unprompted review
Rated 5 out of 5 stars

LOVED Crystal Classics!

LOVED Crystal Classics! I'm really sorry they went out of business. Their prices were competitive, had awesome specials - and the quality of their merchandise was top notch! Thank you, Crystal Classics, for many wonderful years of meeting my gift giving needs. On behalf of quality crystal and glassware everywhere, we will miss you!

5 March 2025
Rated 5 out of 5 stars

Crystal classics was a fantastic store…

Crystal classics was a fantastic store where I could find something to treat myself whenever I was in a good mood or feeling optimistic. They had fantastic sales on things that looked heirloom and were extremely high quality. I've really been browsing their site off and on for at least a decade. I was so sorry that they closed. I just found out today when I was looking for something nice because I wanted to treat myself for starting a new business. I really don't know what can replace them but I hope that when they close it was for good reasons and not under hardship. I really liked them and liked their customer service. I'm sad to see them go.

23 August 2025
Unprompted review
Rated 5 out of 5 stars

So sad to hear they closed after many…

So sad to hear they closed after many years of business with the store. I have found another store and they were able to help me with my Waterford ornaments at SterlingCollectables.com.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Thank you

Sadly, I just received my last delivery from Crystal Classics. I started shopping in your Columbus retail stores in the early 90's. That continued to your Huntley Rd. showroom and online shopping. I was always treated with helpfulness and kindness whether in person or on a call. I'm so sorry to see your online store closing. Best wishes to all the special people at Crystal Classics! You will be missed.
Sue Murphy

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Love my barware

I have bought a very nice variety of whiskey tasting, red and white wine glasses, hiball glasses, DOF glasses from Crystal Classics. Every transaction over the last number of years has been flawless. I love my Reidel, Waterford, and Steuben barware. And I am VERY sorry to see Crystal Classics close down.

23 April 2025
Rated 5 out of 5 stars

Guardian Angel

Online, packing, and shipping was truly flawless.
The product just brought smiles and hugs as a gift.
Delivery was SPOT ON!!!
I’m overwhelmed with SERVICE

24 April 2025
Rated 4 out of 5 stars

Not what I expected.

Actually, I thought the glasses were "highball" size when viewed online. They are smaller than anticipated. Unfortunately, when viewing items online I am finding that I never know what to expect.
Next time I will make a query before investing such a sum of $.

22 April 2025

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