CrunchLabs Reviews 1,606

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 1,206 reviews, reviewers had a great experience with this company. Customers are really happy with the products, finding them to be of great quality and providing an amazing, fun, and engaging experience for children. Many people highlight how much their children enjoy building the kits and how it sparks their interest in engineering and science. The user experience is also frequently praised, with many reviewers finding the website user-friendly and the sign-up process for subscriptions easy. However, some customers expressed dissatisfaction with aspects of the subscription and delivery services. Issues included delayed deliveries, missing packages, and difficulties tracking orders, especially for international shipments. Some people also experienced problems with the ordering process on the website and confusion regarding subscription details and charges.

What people talk about most

Product

Users describe positive interactions with the product, with many customers reporting that their children,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the activities... See more

Subscription

Reviewers mention ambiguous feedback about subscription. Many customers express excitement and satisfaction,... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praise the simple and easy ordering... See more

Delivery service

Consumers find delivery service to be ambiguous. While many customers experienced speedy and prompt delivery,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was unable to track the package. When purchased I should have received a second package and didn't. My granddaughter is supposed to receive a birthday wishes but there is no correspondence to thi... See more

Rated 5 out of 5 stars

We’ve been watching Crunchlabs videos for almost a year and thinking about subscribing to the boxes for several months. My 6-year-old has always been a builder and this subscription has definitely br... See more

Rated 5 out of 5 stars

My 8 year old granddaughter was happy and smiling from ear to ear when saw the CrunchLab box ! When I told her she was going to get 11 more boxes, she couldn’t have been happier! She immediately sat d... See more

Rated 5 out of 5 stars

Really appreciated the extra small parts within the frisbee flyer kit. Grandson & I had a blast building and using it. Wish there was a included link/source for buying addition rubber band for the fly... See more


Company details

  1. Children's Toys Store

Written by the company

CrunchLabs is a STEM subscription box for kids, teens, & adults, designed by former NASA engineer & YouTuber Mark Rober.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 91% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Thank you CrunchLabs — you're amazing!

Thank you, Mark and CrunchLabs — you're amazing!
My kiddos are absolutely fascinated by their HackPack! It’s a great way for them to learn and explore even further! Being able to learn the basics of engineering, programming and interacting with AI in such a simple and enjoyable way is one of the best gifts that you have enabled us parents to give our children.
We have an annual subscription to the Hack Pack for teenagers and adults, and we highly recommend it.

1 April 2026
Rated 1 out of 5 stars

My son and family were very…

My son and family were very disappointed with the first kit they have received. They put the disc thrower together but the motor didn’t work. Is it possible to send another disc kit to her?

10 April 2026
CrunchLabs logo

Reply from CrunchLabs

Hi Cheryl,

Sorry to hear that your daughter's Disc Launcher is not working as intended. Please reach out to help@crunchlabs.com for some troubleshooting guidance. They will also be able to create a replacement for any broken pieces.

best,
Rachel

Rated 1 out of 5 stars

The red wire was stripped from the…

The red wire was stripped from the battery pack. Pretty disappointing for my little dude who received the first box for his 7th birthday. We ordered a replacement on Amazon.

3 April 2026
CrunchLabs logo

Reply from CrunchLabs

Hi David,

Sorry to hear that the battery pack was broken upon arrival. I am glad to hear that you were able to find one on amazon to replace it. For the future boxes, CrunchLabs offers a replacement parts program, and will replace anything that is missing or broken for free. For more details, and if you have any other questions, please reach out to help@crunchlabs.com.

best,
Rachel

Rated 5 out of 5 stars

Best birthday present!

This was my daughter’s favorite birthday present! She turned 10 in March and a CrunchLabs subscription was the only thing she really wanted. She said she wants to be an Engineer in the future so that she can build and invent cool, new things. My 5 yr old son now wants one for his birthday in November. 10/10 recommend it!

7 April 2026
Rated 1 out of 5 stars

Ordered our first box almost 2 weeks…

Ordered our first box almost 2 weeks ago and still hasn’t arrived. I’ve also called but no one has really helped me. UPDATE- they sent a replacement box and after 4 weeks of not receiving anything and a very sad 7 year old they told me I would need to wait another 1-2 weeks for the 2nd replacement box so I just cancelled and got a refund. Biggest scam ever

6 April 2026
CrunchLabs logo

Reply from CrunchLabs

Hi Leanne,

I sincerely apologize for the delayed delivery for your first box. Upon looking into your account, it looks like the first package was lost in transit, and our support team was able to create a replacement for you. It should arrive late next week. Please reach out if you have any other questions or concerns.

best,
Rachel

Rated 3 out of 5 stars

The box arrived opened

The box arrived opened, held closed by a sticky dot that was broken. Nothing was lost, but we expected more engineering on the package. Project assembly was fine and fun. My daughter assembled most of it on her own.

5 April 2026
CrunchLabs logo

Reply from CrunchLabs

Hi Jeremy,

I am sorry to hear that the seal on your recent box was broken. Thank you for taking the time to share your feedback, and we will pass this to our vendors. I am glad to hear that your daughter enjoyed her project, and please do not hesitate to reach out if you have any future concerns.

best,
Rachel

Rated 3 out of 5 stars

Fun but not very sturdy for kids

My boys enjoyed building their disc shooter. The directions were easy to follow. Unfortunately, it broke after the first 3 or 4 times they used it showing our family what they had built. Hopefully future projects will be sturdier since they are intended for kids.

2 April 2026
CrunchLabs logo

Reply from CrunchLabs

Hi Jessica,

Glad to hear that your sons enjoyed their first Build Box. Please be sure to use our replacement parts portal to replace any broken or missing parts, free of charge to you. If you would like more details about this, please reach out to help@crunchlabs.com.

best,
Rachel

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