Cruisetopic Reviews 2,439

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and dedication, making the booking process smooth and enjoyable. Many highlight the exceptional customer service, noting quick responses and thorough explanations that made them feel supported and valued. People also appreciate the ease of booking and the excellent deals found for their holidays. However, some customers also noted issues with after-sales service, mentioning a lack of support and unresponsiveness to queries once payment was made. A few other people also felt that the customer service was poor, describing agents as rude or unhelpful, and in some cases, experiencing problems with cabin changes or unexpected charges.

What people talk about most

Staff

Customers consistently report positive experiences with staff. Many reviewers praise individual agents like... See more

Service

Reviewers mention positive feedback about service. Many customers praise the excellent service, highlighting... See more

Booking process

People report positive experiences with the booking process. Many customers highlight the excellent customer... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise agents like Vedrana, Bogdan, Tea, and... See more

Holidays

Customers consistently note positive experiences with holidays. Many reviewers express excitement for... See more

Based on these reviews

Rated 5 out of 5 stars

This was our second time booking a cruise with the agency, and once again we had an amazing experience. On our very first cruise, we were completely new to everything, but Violeta took the time to... See more

Company replied

Rated 5 out of 5 stars

Since my first contact with Ms. or Miss Violeta, I always turn directly to her. So far, that has included three cruises — she takes care of everything, finds the best options, gives advice, and offer... See more

Company replied

Rated 5 out of 5 stars

What a fantastic response and service from Mr Sejdi. Booked a last minute cruise for my wife and kids with a few emails and chats had all the complexities sorted. Sejdi understood my every anticipati... See more

Company replied

Rated 5 out of 5 stars

My decision to choose Cruisetopic are good memories from last year, whwn we have our first Cruise. But for new jorney which is in front of us, want to say big thank you to Mrs. Violeta who is so pro... See more

Company replied


Company details

  1. Cruise Travel Agency
  2. Travel Agency

Written by the company

Cruisetopic è un'agenzia di viaggo online specializzata in crociere presente in Italia, Malta, Croazia, Ungheria, Emirati, Albania, Romania e Spagna. Nasce da un progetto di alcuni manager del mondo del turismo che da oltre 20 anni hanno operato in diverse aziende del settore. Il mondo delle crociere è in continua e costante ascesa derivata dell’aumento constante delle nuove navi varate e in procinto di esserlo e del vertiginoso aumento della richiesta da parte del pubblico. Ci avvaliamo di agenti di viaggio esperti in crociere, noi li chiamiamo TOPCRUISER, gli utenti di Cruisetopic possono scegliere la loro crociera comodamente sul pc o su tablet/smartphone, pur sapendo che possono in qualsiasi momento avvalersi della loro preziosa competenza. Cruisetopic is an online travel agency specialising in cruises operating in Italy, Malta, Croatia, Hungary, the Emirates, Albania, Romania and Spain. It is the brainchild of a few managers from the world of tourism who have been working in various companies in the sector for over 20 years. The world of cruises is constantly and steadily growing as a result of the constant increase in the number of new ships launched and about to be launched, and the huge increase in demand from the public.We rely on travel agents who are experts in cruises, we call them TOPCRUISERS. Cruisetopic users can choose their cruise from the comfort of their PC or tablet/smartphone, knowing that they can benefit from their valuable expertise at any time.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

First time booking a cruise

This is going to be our first cruise, we got all the help, advices and guidance for booking our cruise from Vedrana in Croatia. She was so helpfull and kind to answer all my questions and I haf a lot of them since this is our first cruise. Excellent customer servis in Croatia, cruise is booked for Septembar 2026. Thank you !

31 March 2026
Rated 5 out of 5 stars

Brze i potpune informacije

Brze i potpune informacije, lako ugovaranje, dobra vrijednost za novac

10 March 2026
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Reply from Cruisetopic

Hvala vam puno na lijepim riječima ✨

Drago nam je čuti da ste zadovoljni brzim i potpunim informacijama, jednostavnim procesom rezervacije te dobrom vrijednošću za novac.

Upravo nam je cilj pružiti što jasniju i jednostavniju uslugu kako bi planiranje vašeg krstarenja bilo bez stresa i uz najbolju moguću ponudu.

Hvala vam na povjerenju i veselimo se pomoći pri vašem sljedećem putovanju 🚢💙

Rated 5 out of 5 stars

I haven't started my trip yet

I haven't started my trip yet, but so far the service has been excellent. I would like to commend Vedrana, who helped me a lot.

12 March 2026
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Reply from Cruisetopic

Thank you so much for your lovely feedback ✨

We’re delighted to hear that your experience with our service has been excellent so far, even before the start of your trip.

It means a lot to us to know that Vedrana has been so helpful, and we’ll be very happy to share your kind words with her.

We wish you a wonderful upcoming trip and look forward to being part of your cruise experience 🚢💙

Rated 5 out of 5 stars

Assistenza TOP...come prima esperienza…

Assistenza TOP...come prima esperienza siamo super contenti...consigliatissimo!
Maria e Aurora super disponibili e super gentili....

10 March 2026
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Reply from Cruisetopic

Grazie mille per la splendida recensione ✨

Siamo davvero felici di sapere che la vostra prima esperienza sia stata così positiva e che siate rimasti super contenti del nostro servizio.

Ci fa particolarmente piacere leggere le belle parole per Maria e Aurora: disponibilità e gentilezza sono valori a cui teniamo moltissimo e saremo felici di condividere con loro il vostro feedback.

Grazie per il consiglio e per la fiducia, speriamo di accompagnarvi presto nella vostra prossima crociera 🚢💙

Rated 5 out of 5 stars

Great experience !

4 March 2026
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Reply from Cruisetopic

Thank you so much for your kind words! ✨

We’re truly happy to hear that you had a great experience with us. Knowing that our service met your expectations means a lot to our team.

We look forward to helping you plan your next cruise adventure soon 🚢💙

Rated 5 out of 5 stars

Paola was very polite

Paola was very polite, kind and helpfull.

2 March 2026
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Reply from Cruisetopic

Thank you for your review. We’re very happy to hear that Paola was polite, kind and helpful. We’ll be glad to assist you again with your next cruise. 🌊✨

Rated 5 out of 5 stars
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Reply from Cruisetopic

Thank you for your review. We’re very happy to hear that you had an excellent experience. We’ll be glad to assist you again when planning your next cruise. 🌊✨

Rated 5 out of 5 stars

My experience with Cruisetopic was very…good

My experience with Cruisetopic was very good. I received answers to my questions in a very short time and to the point.

27 February 2026
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Reply from Cruisetopic

Thank you for your review. We’re glad to hear that you received quick and clear answers to your questions. We’ll be happy to assist you again with your next cruise. 🌊✨

Rated 5 out of 5 stars

Cruise world europa

We use cruise topic for cruise with ship-World Europa. Cruise topic gave us best price, it has great service, organization and all. Highly recomended

18 August 2025
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Reply from Cruisetopic

Thank you for your review. We’re very happy to hear that you appreciated our price and service. Thank you as well for recommending Cruisetopic — we’ll be happy to assist you again with your next cruise. 🌊✨

Rated 5 out of 5 stars

Easy reservation and clear information

Easy reservation, good communication and clear services !
Is the 3rd cruise booked with Agent Bogdan. Profesionist! Thank you

27 February 2026
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Reply from Cruisetopic

Thank you for your kind review and for choosing us again. We’re very happy to hear that the reservation process was easy and that you appreciated the clear communication and service. We truly appreciate your trust and will be happy to assist you again. 🌊✨

Rated 5 out of 5 stars

Everything was in 20 minute

Everything was in 20 minute, I got the ofer, I liked it , I payed online and that’s it
Thanks

23 February 2026
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Reply from Cruisetopic

Thank you for your review. We’re glad to hear that the booking process was quick and easy for you. We wish you a wonderful cruise and will be happy to assist you again in the future. 🌊✨

Rated 5 out of 5 stars

Werry satisfied the best

Conekt with your agent Vedrana she is werry nice and she help me in every moment I weit all life and now with 72 my drim is front of me with your company thanks 🫠😊

24 February 2026
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Reply from Cruisetopic

Thank you for your beautiful review. We’re truly happy to hear that Vedrana was there to support you and help you every step of the way. It means a lot to us to know that a dream you have waited for so long is now becoming reality. We wish you a wonderful cruise and an unforgettable experience at sea. 🌊✨

Rated 5 out of 5 stars

Very professional

Very professional and helpful

19 February 2026
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Reply from Cruisetopic

Thank you for your review. We’re very glad to hear that you found our service professional and helpful. We’ll be happy to assist you again with your next cruise. 🌊✨

Rated 5 out of 5 stars

It’s our second time that we booked…

It’s our second time that we booked with Cruisetopic.
Perfect experience.

21 February 2026
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Reply from Cruisetopic

Thank you for choosing Cruisetopic again. We’re very happy to hear that your second booking with us was a perfect experience. We truly appreciate your trust and will be happy to assist you again for your next cruise. 🌊✨

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