We've just booked another cruise with Jess and once again faultless, prompt and very knowledgable service . She seem incredibly well focused on delvery to an almost telepathic level (so much so we had... See more
Company replied
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Review summary
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We have booked two very different small ship cruises this year through The Cruise Line. On each occasion our agent Ashley Lowndes has been excellent with his advice and knowledge about the companies w... See more
Company replied
I have never been on a cruise before, and I was helped by Paul, who guided and advised me beautifully. He made the whole experience in booking my cruise effortless and he was determined to make sure... See more
Helpful, friendly staff, prepared to listen, research and advise. Will help organise cruise plus add ons such as hotels and ongoing itineraries not otherwise included in cruise. My “go to” cruise/tra... See more
Company replied
Company details
Written by the company
Founded in 1993, The Cruise Line is an award-winning, family-owned luxury cruise specialist based in West Sussex, England. Our partnership with renowned cruise operators, including Silversea, Cunard, Oceania Cruises and Windstar Cruises, enables us to provide our valued clients with unbeatable fares and exclusive cruise deals you won't find anywhere else.
Contact info
The Cruise Line, 109-111 High Street, BN6 9PU, Hurstpierpoint, United Kingdom
- 01273 836600
- res@cruiseline.co.uk
- cruiseline.co.uk
4.9
Excellent
499 reviews
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Hasn’t replied to negative reviews
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Will book again
I have booked with the Cruise Line several times now and have been more than happy with their service. The communication is very good, competitive prices and friendly staff, will book my future cruises with them.
10 August 2026
Reply from The Cruise Line
Hi Louise,
Thank you for this lovely review. We're really glad you keep coming back and that our service has consistently hit the mark. We look forward to helping with your next cruise! 🚢
Very professional
Our consultant, Paul, was extremely helpful and got us the best deal for our holiday
7 August 2026
Reply from The Cruise Line
Thank you for leaving us a review, Janice!
Really pleased we got you the best deal - that's always the aim! Hope you have a fantastic time on Windstar and Silversea 😊
I have said this numerous times
I have said this numerous times. Louisa did my bookings and she is always so good at dealing with the slightest thing, I have been booking with you for years and have never had to complain about anything
7 August 2026
Reply from The Cruise Line
That means so much - thank you! After all these years, it's always a pleasure, and long may that continue.
Have a wonderful luxury cruise on Explora and Scenic! 🙂
Louisa
Dealing with the Cruiseline is always a…
Dealing with the Cruiseline is always a pleasure because our agent there, Jess, she is so friendly and efficient.
7 August 2026
Reply from The Cruise Line
Thank you for this kind review, Margaret!
It's always a pleasure dealing with you too. Hope you have a fantastic time on board Queen Victoria next year 🚢
Excellent service as always
Almost all of my cruises are now booked with The Cruise Line and my go-to person is Jess. Unfailingly cheerful, friendly and provides superb service. I genuinely feel like she gives me the best deal she can and that she really knows the type of Cruise line/ship I'm looking for. Thank you for everything you do for me Jess, massively appreciated!!
5 August 2026
Unprompted review
Reply from The Cruise Line
After booking so many cruises together, I feel I know exactly what you're after, which makes finding the perfect ship that much easier!
Looking forward to the next one! 🚢
Jess
I have used this company for about 20…
I have used this company for about 20 years, Lynne is our go to cruise booker!
Always feel confident when using them and they will try to match other offers.
A very personal service- a rarity these days!
1 June 2026
Unprompted review
Reply from The Cruise Line
Twenty years is a remarkable show of loyalty - thank you 😊
Personal service is something we're committed to, and I'm really glad that still comes through. Looking forward to many more cruises ahead!
Lynne
Always prepared to go the extra mile to…
Always prepared to go the extra mile to get me what I need at a great price. Nothing is ever to much trouble. Jess is always there for us.
5 August 2026
Reply from The Cruise Line
Thank you for this kind review!
Getting the right cruise at the right price is always the priority, and I'm glad that comes through 😊
Have a wonderful time on your upcoming cruises! 🚢
Jess
Reply from The Cruise Line
Thank you for your review, Stephen!
Hope you have an amazing time on your luxury Emerald cruise🙂
Lauren
We have booked many cruises with them…
We have booked many cruises with them and received excellent service each time. Very helpful and efficient.
Always book our cruises with them.
5 August 2026
Reply from The Cruise Line
Thank you for your feedback - It's great to have your continued trust, and we look forward to helping with many more cruises ahead!
Paul
Reply from The Cruise Line
Thank you for the feedback, Brendan.
I hope you enjoy your upcoming cruises!
Louisa 😊
First time we have used The Cruise Line- we were not disappointed- far from it!
We have just booked a cruise for the first time with The Cruise Line.
We were so very impressed with the way our enquiry was dealt with by Paul. His professionalism, expertise and customer service were second to none.
We certainly will be returning to this company in respect of booking future cruises.
30 July 2026
Unprompted review
Reply from The Cruise Line
Hi Lois,
Thank you for your feedback.
I'm so glad I could help you book your luxury cruise and that you had a brilliant experience with us. Here's to many more!
Paul
Reply from The Cruise Line
Hi Frank, thank you for taking the time to leave us a review.
We hope you enjoy your Oceania cruise next year - it will come round quickly!
Paul
Excellent service
The cruise consultants, in our case Lynne Burt, add value to the process through their level of experience. The advice given is always useful in reaching a decision. The overall level of service is high.
31 July 2026
Unprompted review
Reply from The Cruise Line
Thank you for taking the time to leave a review.
I'm really pleased we found the right cruise for you and made the decision process straightforward.
Lynne 😊
Excellent service from Nikki
We have been booking our cruises with The Cruise Line for many years and have always been extremely happy with the service we have been given.Nikki has booked many Silversea Cruises for us and is always friendly,helpful and professional.
27 July 2026
Unprompted review
Reply from The Cruise Line
Hi Juanita, it's always such a pleasure booking your Silversea cruises and I'm so grateful for your continued loyalty over the years.
Here's to many more!
Nikki 🚢
Great service from the experts
Knowledgeable, friendly consultants, who really listen to a client's needs & work hard to get the best deal for the right cruise. Good communication throughout the process.
15 July 2026
Reply from The Cruise Line
We really appreciate the kind words! We pride ourselves on understanding what our clients are looking for and finding the best deal to match.
Have a fantastic cruise! 🚢
Brilliant service from Lauren!
17 July 2026
Reply from The Cruise Line
Thanks for the review Sarah.
I hope you enjoy your upcoming Windstar cruise! 😊
Lauren
Professional and personal cruise bookings
Lauren makes booking cruises very easy. Tailor-makes every cruise holiday to suit my exact requirements and packages perfectly with any extras I need. Very personal service and always gets the best deals!
17 July 2026
Reply from The Cruise Line
Hi Kirsty,
I'm so pleased you always feel the booking is tailored just for you. Getting the full package right, including all the extras, does make a difference!
Have a wonderful time on Explora! 🚢
My contact was with Ben who made…
My contact was with Ben who made everything very easy and straightforward, I had a question for him and he said he would check and ring me back AND HE DID
9 July 2026
Excellent representative…
A very approachable representative helped with our query. Very efficient and professional and quickly got the information we needed. Decided to make the booking the same day.
13 July 2026
Paul is always knowledgeable and able…
Paul is always knowledgeable and able to quickly understand our needs
7 July 2026
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