Croyland Reviews 

1,120
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and knowledgeable throughout the entire vehicle purchasing journey. People often mention that the sales team is never pushy, ensuring a very relaxed environment and carefully explaining everything. Reviewers deeply appreciate the exceptionally smooth, stress-free handover, the thorough preparation of the cars, and consistent communication. However, some customers also noted experiencing severe unexpected mechanical problems with their vehicles shortly after completing the purchase. A few reviewers expressed frustration regarding customer care, feeling unsupported when trying to resolve these post-sale issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, highly... See more

Service

Users describe positive interactions with service, highlighting efficient, honest, and helpful staff who make... See more

Product

Customers had positive experiences with product, expressing absolute satisfaction and delight with their new... See more

User experience

Clients share positive opinions on user_experience, highlighting a smooth and stress-free purchasing process... See more

Customer service

Reviewers highlight positive aspects of customer service during their vehicle purchases. Consumers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Although we had an issue with the 1st car (no one fault) we wanted Ben did a fantastic job of sorting a replacement out for us that fitted our requirements. Thought the process Ben and his colleagues... See more

Company replied

Rated 5 out of 5 stars

Indi was a very honest and helpful salesman, making the process easy for us. Indi was understanding of our needs and flexible with us as we moved through the sale. The Croyland selection was very imp... See more

Rated 5 out of 5 stars

Thanks to Jamie and the team at Croylands when securing a recent used car deal. He was professional with good communications, delivering what was asked for. Car was as expected and prepared to a h... See more

Company replied

Rated 5 out of 5 stars

We part exchanged our old car and bought a newer one today from Croyland. We were looked after again by Matt and he really was excellent. He helped us through the maze of paperwork and made the whole... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Croyland Car Megastore enjoys a regular supply of high quality, used vehicles from its sister company Grosvenor Contracts – the UKs largest independent contract hire company. These cars and vans have full service histories and have been serviced and maintained to the very highest standard. Come and see us at our Northamptonshire car supermarket, which spans six acres and is located on the Northampton Road in Rushden. Croyland Car Megastore has built up an outstanding reputation across Northamptonshire. For quality second hand cars you are sure to find the used car or second hand van you’re looking for.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,120)

202 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a fantastic experience with this…

I had a fantastic experience with this company! I dealt with Ben Pugh, he went above and beyond to be helpful, handling all my specific requests with ease. They were incredibly patient, making sure my questions and queries was answered thoroughly. Truly top-tier customer service—I couldn't be happier with the process!"

23 March 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave a review of your experience with us.

Rated 5 out of 5 stars

Really pleased

Really pleased with the car, but even more so, the service. Ben was really happy to help and gave me all the information I needed. Very likely I’ll be back here again

31 March 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review. We appreciate you taking your time to let us know about your experience with us.

Rated 5 out of 5 stars

Great experience

Great experience, Jamie Burton was so helpful in getting the car all sorted to its best standard, would definitely recommend!! Was a really positive experience overall.

21 March 2026
Unprompted review
Croyland logo

Reply from Croyland

We're pleased Jamie was able to help you with your new car. Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Second Car

I have now brought 2 cars from Croyland and have been helped my Jamie Burton each time and now he would always be my first point of call if I wanted a new car as he is accommodating, supportive, honest and found me the car I wanted with every exact detail. He was extremely helpful answering every question and query I had at whatever time during the day I asked them. Cannot thank him enough!

I also always recommend him to anyone that says they like my car & want a new one themselves.

4 December 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for returning to Croyland to buy your most recent car. We're pleased Jamie could help you and we look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Would definitely recommend

Very helpful and great communication.
Couldn’t get to the garage as was left with no car but Ben went to great lengths to make sure finance and all documents were completed smoothly. Thank you for all your help.

23 March 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review. We're pleased Ben could help you with your recent vehicle purchase.

Rated 5 out of 5 stars

Great experience

Great experience, Jamie was very helpful throughout out the whole process and made me feel at ease buying my first car. The car was in great condition clean inside and out, would recommend

25 March 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great Experience

We are much appreciative of Indie. From start to finish he gave us excellent plus customer service in our car purchase.. above and beyond our expectations. The car we purchased and the agreements were as promised. Excellent service Croyland Motors. This is our third car purchased from this dealership who we find totally trustworthy. Thank you!

25 March 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave a review of your experience with us.

Rated 5 out of 5 stars

Great experience

Picked up my new car today and must thank Ben for making the process very easy. He sorted all paperwork and helped me set everything up in the car. Have no problem recommending Croyland and will be back if I need to upgrade in the future..
Thanks Ben.

24 March 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review. We really appreciate it. We hope to see you again in the future.

Rated 5 out of 5 stars

Excellent service from Indy!

I can not fault the service I have received from Indy. Friendly and helpful from start to finish. I will 100% be recommending Croyland in the future!

24 March 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review and recommendation.

Rated 5 out of 5 stars

3rd car brought from Ben at Croylands.

3rd car brought from Ben at Croylands.
Absolutely perfect as usual.
I would not go anywhere else now.

Thanks Ben very pleased

23 March 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for returning to Croyland for your most recent car purchase. We're pleased to be able to help again and look forward to helping you with the next!

Rated 5 out of 5 stars

My first Croyland car!

Ben made my first car purchase a stress free experience. I had no clue of the steps in the process but he guided me patiently. He also was available at any time and day of the week. I also particularly loved how kind he was to my children. I was worried about them messing about in the dealership office but he gave them seats and made sure they were comfortable and equally important little.customers. He also addressed their innocent questions!!! Well done and thank you Croyland.

15 March 2026
Unprompted review
Croyland logo

Reply from Croyland

Congratulations on your first car! Thank you for leaving us a lovely review. We hope to welcoming you back in the future.

Rated 5 out of 5 stars

Stress free

I purchased a car yesterday and Indi was my salesman. Indi was very helpful friendly and professional. Indi allowed my husband and I to have a good look around the car on our own, to decide if the car was for me. Definitely not a pushy salesman, which was good for us, as we had been to other car dealers that were and put us off.
Thank you Indi.

17 March 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Great start to finish!

From start to finish we had a great experience with Corylands! Especially with Jamie Waller, who was fantastic throughout the whole sale and with communication!

Would definitely recommend Croyland and Jamie!

24 February 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave a review of your experience with us.

Rated 5 out of 5 stars

Ben was superb from start to finish

Ben was superb from start to finish. He made the process of purchasing my new car, straightforward and seemless. Ben is genuinely a decent sales man. No pushy sales, just good honest information. I would definitely buy from croyland again. One request can you please send me more of the air freshners, they are amazing!!!!

6 February 2026
Unprompted review
Croyland logo

Reply from Croyland

We're pleased to read that you had such a positive experience with Ben here at Croyland. Thank you for the review and recommendation.

Rated 5 out of 5 stars

Right from the word go Jamie Burton was…

Right from the word go Jamie Burton was very friendly and helpful over the phone as I was doing a long distance purchase for a stunning BMW 330e .
When i arrived in the showroom Jamie was waiting on me and the car was sitting outside ready to go, it looked stunning sitting in the forecourt , Jamie offered a testdrive as I came down from Scotland and never tested the car.
Jamie went over all the paperwork and helped with the road tax
I would definitely recommend Croyland megastore and Jamie Burton.

11 March 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to review your experience with Jamie and Croyland. We really appreciate it.

Rated 5 out of 5 stars

Helpful and professional

What I liked the most is that Dan, the salesperson, didn't put pressure on me to buy the car on finance or purchase any of the optional extras. I found the service to be professional, not pushy. The car was serviced for me before I collected it and the processes were thorough and transparent. Dan was very helpful and the staff seem like they give people guidance without pressurising them. They also have a lot of choice. I would recommend this garage to anyone looking for a new vehicle.

6 March 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review. We're pleased that Dan could help you with your most recent purchase. We hope to see you again in the future.

Rated 5 out of 5 stars

Great experience

Great experience. Ben was really helpful from the beginning. I love that the dealership is hassle free, no pressure at all. Would highly recommend

4 March 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review. It's really appreciated.

Rated 5 out of 5 stars

Peugeot 208 GT

Last Sunday I test drove two vehicles at Croyland Car Megastore with the help of Indy. Eventually deciding on a Peugeot 208 GT (HG22 CHJ). I picked the vehicle up today (Thursday) the part exchange of my previous vehicle and the new one went very smoothly and the car drives beautifully.

5 March 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for reviewing your Peugeot 208 GT buying experience. We're pleased to read it was positive and look forward to seeing you again.

Rated 5 out of 5 stars

Amazing and helpful customer service

My salesman Dan Little made my experience of buying my car enjoyable and easy. He helped me with any inquiries that i had towards any car and gave me a variety of options to choose from. When we picked up the car it seemed good as new considering it was used. I would recommend Croyland to anyone and thanks again for the help!!

26 February 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review. We're pleased that Dan was able to help you with your purchase. Thank you for your recommendation too.

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