Crocodile Garage Doors VerandasReviews 

6,229
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 961 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, politeness, and efficiency, often highlighting their hard work and attention to detail. The service provided is frequently described as excellent, with many people appreciating the smooth process from initial contact to installation, and the thorough explanations of product functionality. Reviewers are highly satisfied with the product quality, noting the sturdiness and excellent finish of items like garage doors and verandas. The user experience is consistently rated as positive, with installations being carried out professionally, efficiently, and with areas left clean and tidy. However, some customers also noted issues with communication regarding product features, such as mobile device compatibility for garage doors, and occasional missed appointments by surveyors.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting the professionalism, efficiency, and... See more

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with the... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent quality... See more

User experience

People report positive experiences with user experience, describing it as excellent and well-organized from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a glass veranda installed last week by Crocodile's three installers Chris, Jack and Jake. We are delighted with the structure. The three installers were polite ,friendly and worked very hard un... See more

Company replied

Rated 5 out of 5 stars

This project has gone like clockwork, every step has been completed to a high standard. The installers, Jay and Daz were very professional and polite and we thank you for doing a fantastic job. Would... See more

Company replied

Rated 5 out of 5 stars

Loved the no pushy sales chat, the tech surveyor was reassuring with my concerns which were quickly put bed. On fitting day I received a curtesy call to say they would be with me shortly. Spot on wi... See more

Company replied

Rated 5 out of 5 stars

We have had our Winter Garden completed today of sides and front. The hottest day of the year and the team of Chris, Jake and Jack were amazing to do such an incredible job in the heat of the day.... See more

Company replied


Company details

  1. Garage Door Supplier
  2. Awning Supplier
  3. Carport and Pergola Builder
  4. Garden Building Supplier
  5. Home Improvement Store

Written by the company

Established in 2003 Crocodile is the UK's leading manufacturer and supplier of automatic garage doors, security shutters, glass verandas, winter gardens and awnings. Our products are bespoke made to meet your requirements at our own factory in Yorkshire. This ensures that we control quality in production and can give the best aftercare to our customers. We believe in fitting once and fitting to last. Our ethos has always demanded rigidity and durability. We are FCA registered and provide a number of finance options subject to affordability including buy now pay later and monthly repayment plans. Talk to us - Contact us to discuss ideas for your home with absolutely no obligation. Free site survey - Meet us and know your options. Our skilled surveyors work with you to design a customised solution for your home which meets your requirements. You will receive a clear and complete quote which details every step and cost. Manufacture - Once you have approved your quote, we will get to work in our UK factory. Installation - Our own expert engineers will fit the product at your property. Aftercare - Crocodile garage doors, shutters and awnings come with a five-year warranty and Crocodile verandas and winter gardens come with a ten-year warranty.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(6,229)

873 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Loved the no pushy sales chat

Loved the no pushy sales chat, the tech surveyor was reassuring with my concerns which were quickly put bed.
On fitting day I received a curtesy call to say they would be with me shortly. Spot on with arrival. Justin and Danny worked hard and only stopping for comfort breaks. Their attention to detail was 1st class, their professionalism was a credit to them and left my premises clean and tidy. Great job lads thank you.

29 June 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hello
Thank you so much for your fantastic review! We take pride in delivering top quality products and service, and its wonderful to see that reflected in your experience. We will pass your comments on to the team, they'll be please to know they made such a positive impression.

Rated 5 out of 5 stars

Needed remote controlled garage door

I needed a remote controlled garage door because I intend to be able to charge an electric car .The ordering was easy ,the surveyor was helpful and informative ,the fitters Mark and Paul were professional but friendly and effiecient ,great service altogether .

22 June 2026
Unprompted review
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Reply from Crocodile Garage Doors Verandas

Hi Michael
Thank you for your 5-star review! We are so pleased to hear you had a great experience with us. Your feedback means a lot to the whole team.

Rated 5 out of 5 stars

I gad my garage roller shuter they…

I gad my garage roller shuter they done great job the guys name Justin and Danny good guys and respectable guys thank again zulfi

24 June 2026
Unprompted review
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Reply from Crocodile Garage Doors Verandas

Hi Zulfi
Thank you for the 5 stars! We are pleased that you are happy with our work. Your comments will be shared with Justin and Danny.

Rated 5 out of 5 stars

I already have but I’ll say it…

I already have but I’ll say it again,Mark and Paul did a great job on our new electric roller shutter garage door , everything very just so even down to the last job of the mastic finish around the plastic cloaking .Both of them very pleasant to talk to and explained how it all worked,All in all a great job thanks .Diane and Paulin .

17 June 2026
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi Diane and Paulin
Thank you so much for this review.
We love to hear how pleased you are with your new door.

Should you wish to introduce Crocodile to a friend, neighbour or relative, as a thank you, you will receive £50 on completion of any garage door orders placed by them.

Rated 5 out of 5 stars

Very good service all round

The ordering and measuring up visits were on time and well explained. The day of fitting was again punctual and the two lads Paul and Paul were very polite and thorough and showed me the working of the garage door before leaving. Thanks everyone involved

24 June 2026
Unprompted review
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Reply from Crocodile Garage Doors Verandas

Hi Stephen
Thanks for the 5 star review! We will make sure to share your feedback with the whole team. They will be pleased to know they made such a positive impression.

Rated 5 out of 5 stars

Winter Garden - Fantastic

We have had our Winter Garden completed today of sides and front. The hottest day of the year and the team of Chris, Jake and Jack were amazing to do such an incredible job in the heat of the day.
Completed on the day cleaned, tidied, explained everything even picking up on minor details before they left. Credit to the company and couldn't recommend them any higher. Thanks Cathy and Stu.

25 June 2026
Unprompted review
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Reply from Crocodile Garage Doors Verandas

Hi Cathy and Stu
Thank you so much for your fantastic review! We take pride in delivering top quality products and service, and its wonderful to see that reflected in your experience. Your lovely feedback will be shared with the team.

Rated 4 out of 5 stars

The guys (Paul and Paul) who fitted our…

The guys (Paul and Paul) who fitted our garage roller door worked very hard, were very polite and fully in tune with what we required.

25 June 2026
Unprompted review
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Reply from Crocodile Garage Doors Verandas

Hi Peter
Thank you for your review! We are happy you had a good experience, but if there is anything that could have made it even better, please let us know at sales@crocodile.co.uk.

Rated 1 out of 5 stars

Garage door booking



Garage door booking
Got a booking which was fine and got a confirmation on a surveyor to come out.
The surveyor phoned before hand and I was told that he could not come anymore because it needed myself and my wife present as I was currently on my way to work.
He was very rude on the phone and made me angry for the rest of the day.
I would not recommend them to anyone.

As I work in costumer service you need to make sure that your surveyors are nice to people, as it's them that will get the sale at the end of the day.

I did phone the office and speak to a nice manager lady which offered to help, but at that point it was too late.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

The crocodile door fitters Paul and…

The crocodile door fitters Paul and Paul were on time, did'nt stop for drinks got on with the job, when they finished everything was clean and tidy, and they demonstarated the door workings. took the old garage door away. Very professional and quick. Grteat job.

25 June 2026
Unprompted review
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Reply from Crocodile Garage Doors Verandas

Hi Paul
Thank you for your 5-star review! We are so pleased to hear you had a great experience with us.

Rated 5 out of 5 stars

Jay and Daz awesome workforce

The lads Jay and Daz turned up on time as planned as well as the trucker explaining what to expect throughout the fitting of our veranda they both worked extremely hard during the latest heatwave didn’t complain one bit and were very polite throughout. Fed and watered them well with treats to keep them happy. Would highly recommended Crocodile as we’re very pleased either our purchase.

23 June 2026
Unprompted review
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Reply from Crocodile Garage Doors Verandas

Hi Jeff
We are very happy to hear that you are satisfied with the quality of our product and service. We appreciate you looking after Jay and Daz. Thank you for trusting us and for the glowing review!

Rated 5 out of 5 stars

Excellent electric garage door with…

Excellent electric garage door with matching upvc surrounds. The whole process from the salesman, dealing with the company and the actual installation were all first class.
The 2 fitters, Mark & Paul, were very professional and polite. The finished door was exceptionally neat. They left the area spotless on departure.
Would highly recommend this company.

25 June 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi Wayne
We are delighted to know you are happy with our service and your new garage door. Our team works hard to provide the best for our customers, and your kind words make it all worthwhile. Thank you!

Rated 5 out of 5 stars

Extremely good garage door

Extremely good salesman, Great value product and installation by Dave and George was quick, professional, clean and tidy and generally excellent.

9 June 2026
Unprompted review
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Reply from Crocodile Garage Doors Verandas

Hi Susan
We are so happy to hear that you are satisfied with the quality of our product and service. Thank you for trusting us and for the 5 star review.

Rated 5 out of 5 stars

Great service and quality product

Very pleased with the service provided by Crocodile. Survey carried out quickly and install date agreed without any fuss whatsoever. The installation of the roller door was carried out by Mark and Paul in a very professional, friendly and competent manner and to my complete satisfaction. They fully explained the workings of the new door and left my garage and driveway area in a spotless condition, removing all rubbish. Very happy with the quality of the door and ancillary workings and I'm more than happy to recommend the Company to others.

24 June 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi John
Thank you so much for your fantastic review! We take pride in delivering top quality products and service, and its wonderful to see that reflected in your experience.

Rated 5 out of 5 stars

Had my garage door replaced by…

Had my garage door replaced by Crocodile today, 24 6 26. Very pleased with the product and the excellent team, Ricardo, John and another guy, didn't catch his name. They removed the old garage door and left the area very tidy. I would definitely recommend!

24 June 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi David
Thank you for your lovely feedback! We are so pleased you had a great experience and thank you for recognising Ricardo and his team.

Rated 5 out of 5 stars

5* Winter Garden Installation

I had a 5* experience from the moment i contacted the company. They were very helpful, professional and informative. Every engineer that visited on site was friendly and punctual. I would especially like to mention the 2 engineers that installed my winter garden, Vasile and Vladimir. The installation was scheduled for 3 days but they managed to install it in 1.5 days which was perfect. A big thank you to you all

22 April 2026
Unprompted review
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Reply from Crocodile Garage Doors Verandas

Hi Claire
We are delighted to know you are happy with our service. Our team works hard to provide the best for our customers, and your kind words make it all worthwhile. Thank you! We will share your comments with the whole team and we hope you enjoy your lovely new wintergarden.

Rated 5 out of 5 stars

Customer Service Care

Having purchased a replacement manual override for a 2006 installation of a garage door, and not understanding how to use it, Steve C from the company was amazing in how quickly he set it up and explained how to operate it. A first-class service and would recommend anytime.

23 June 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi Vi
Thankyou for the 5 stars!
Steve is a great asset to Crocodile and we will pass on your comments. . We try to provide the best for our customers and we are always happy to help.

Rated 5 out of 5 stars

Paul and Paul from crocodile were great…

Paul and Paul from crocodile were great today whilst fitting our new garage door. They arrived very early and were finished within a few hours. We already have a veranda from these guys which we are exceptionally pleased with, now a garage door which we are really pleased with. The guys were polite, explained everything well and left without any mess. Took our old door too. Highly recommend if you’ve not used these guys before.
👍

23 June 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi Paul
We really appreciate you taking the time to share such positive feedback., which we will pass on to the team. Thank you for choosing us again and we hope to see you for your next project!

Rated 5 out of 5 stars

Dave and George fitted my garage door…

Dave and George fitted my garage door on one of the hottest days of the year they did a lovely job really appreciated the level of detail and attention they paid to fitted the door you can't go wrong really very professional thank you guys....Clayton

23 June 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi Clayton
Thank you for your 5-star review! We are so pleased to hear you had a great experience with us. Your feedback will be passed on to the team.

Rated 5 out of 5 stars

Polite

Polite
Appears to be a very good quality veranda and how they left the existing patio flags was excellent

23 June 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi Jennifer
We are so happy to hear that you are satisfied with the quality of our product and service. Thank you for trusting us and for the 5 star review!

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