Connely Roberts Mortgage Services Reviews 

426
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, professional, and quick to respond to any questions or concerns during the application. Consumers consistently praise the team for going above and beyond to secure great rates and explain every single step clearly. Some reviewers were happy with the tailored guidance provided specifically for self-employed applicants managing complex financial histories. People also appreciate how straightforward, seamless, and completely stress-free the entire mortgage journey feels from start to finish. Reviewers note that having a dedicated professional to handle difficult lender communications removes a massive amount of anxiety.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, patience, and dedication... See more

Service

Customers consistently note positive experiences with service, highlighting an efficient, professional, and... See more

Customer service

Reviewers highlight positive aspects of customer_service, noting that representatives are consistently... See more

Response time

Reviewers express great appreciation for the prompt response time, noting that queries are answered straight... See more

User experience

People report positive experiences with user_experience, highlighting a smooth and stress-free mortgage... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As first-time buyers, we had no idea what to expect, but Adam made the whole process so much easier than we imagined. He took the time to understand our situation, explaining everything clearly along... See more

Company replied

Rated 5 out of 5 stars

I cannot praise Adam & his team enough. He has been incredible at explaining every step of the process & securing our new mortgage. His colleague Cara, also fantastic when it came to sorting o... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service from Billy at Connely Roberts. Couldn’t be happier with the help he has given me since my property search began- i’ve recommended him already to people I know that are s... See more

Company replied

Rated 5 out of 5 stars

Had a great experience with Connelly Roberts. As first-time buyers, we were very unfamiliar with the process, but they made everything feel straightforward and stress-free. We never felt like a bu... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

We aim to eliminate the stress when submitting your mortgage application by providing sound, accurate and speedy advice, ensuring the outcome is correct first time. We believe in providing our clients with a more personal service ensuring you feel you’re in safe hands every step of the way. In short we’re here to show you that applying for a mortgage does not need to be difficult


Contact info

5.0

Excellent

TrustScore 5 out of 5

426 reviews

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1-star

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5.0

All reviews

(426)

120 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Adam went above and beyond to secure…

Adam went above and beyond to secure our mortgage so that we were able to complete on time. He took all of the stress away!

8 April 2026
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

We’re grateful for your kind words and glad your experience was stress free. Thank you for taking the time to leave us a review!

Rated 5 out of 5 stars

A personable / expert service

Adam is great to work with - personable, reliable and hugely experienced. Would highly recommend.

8 April 2026
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Reply from Connely Roberts Mortgage Services

Thank you for taking your time to leave us a 5 star review. We look forward to working with you again in the future!

Rated 5 out of 5 stars

Efficient and effective service

Billy was absolutely brilliant from start to finish. He was really efficient with getting our mortgage sorted and making any changes that we needed. We were able to contact him throughout and got really quick and helpful responses about any queries we had! Would definitely recommend!

31 March 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

We are so glad you had a great experience. Thank you for your kind words!

Rated 5 out of 5 stars

Billy recently helped me with arranging a mortgage

Billy recently helped me with arranging a mortgage. He was absolutely brilliant , he couldn’t have been more helpful , friendly and he was pleasingly easy to talk too. He explained everything along the way which gave me such clarity on where we were with the whole process . I’d highly recommend him . Thank you so much for everything Billy !

24 March 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for taking your time to leave us a lovely review. We are glad you had a great experience!

Rated 5 out of 5 stars

Adam went beyond expectations…

Adam went beyond expectations to secure the best product and rate in my current situation, and got it over the line to offer stage despite the economic uncertainty and constantly changing situation in the mortgage market. Thank you so much.

9 March 2026
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Reply from Connely Roberts Mortgage Services

Thank you for the review. We're pleased you're satisfied with the service and look forward to working with you again in the future.

Rated 5 out of 5 stars

Billy has been amazing thought the…

Billy has been amazing thought the whole process from, getting our mortgage in principle, to receiving our mortgage offer! Billy has answered every question we have had and has ensured the process was well explained and completed in a timely manner.
We will definitely be recommending Connely Robert’s, to anyone who needs mortgage solutions.

16 March 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave us such a great review. We appreciate your kind words and look forward to working with you again in the future.

Rated 5 out of 5 stars

Highly recommend Connely Roberts

Really exceptional service from Billy, attentiveness and good communication ensured the process didn’t at any point feel too stressful. Would highly recommend

12 March 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for your kind review! Your feedback means a lot to us and we are pleased you had a great experience.

Rated 5 out of 5 stars

Brilliant from start to finish

Billy and Cara were brilliant. Being a new contractor made the process of getting our first mortgage a little more complicated, but the team made everything straightforward and stress free.

The communication was second to none. They were always readily available, happy to talk things through on the phone and made sure every step was easy to understand. By far the best customer service I've had along the journey, you can tell they genuinely care.

I'll definitely be using Connely Roberts again in the future and would highly recommend them to anyone.

13 March 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for your great review and we look forward to working with you again in the future!

Rated 5 out of 5 stars

Billy provides an incredible service

Billy provides an incredible service, he is proactive and as helpful as possible.

This is my second time working with Billy, and I can say with confidence that I trust him. He always will make time, and is very clear in explaining things.

11 March 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

We are so glad that we have been able to help you again with securing your mortgage. Thanks for your kind words!

Rated 5 out of 5 stars

Absolutely brilliant service from Billy…

Absolutely brilliant service from Billy at Connely Roberts. Couldn’t be happier with the help he has given us and always there to help at any time!

10 March 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

We appreciate your positive review — thank you for choosing us!

Rated 5 out of 5 stars

Highly recommended

Connely Roberts’ 5-star reviews are thoroughly deserved and justified and I highly recommend them. My partner and I are first time buyers and Billy made the mortgage application process really easy, quick and stress-free. Not once did we have to chase or prompt him - he was very quick in responding to our many queries, explained our mortgage offer in detail and was a pleasure to deal with. We had a very positive experience and we will be recommending Billy to friends and family. Thank you!

26 February 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

We really appreciate you taking the time to leave us a 5 star review! Your feedback means a lot to us—thank you for your kind words.

Rated 5 out of 5 stars

Billy and the team were phenomenal

Billy and the team were phenomenal, I was naturally apprehensive being a first time buyer however Billy guided me through it and put me at ease for the duration of the process. Billy was very responsive on email and phone calls and made me confident during the process of buying my new home. I couldn’t recommend Connely Roberts highly enough. I will choose to work with them for every property purchase in the future

25 February 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave us a review of your experience. We're pleased you were happy and we look forward to working together again!

Rated 5 out of 5 stars

Fantastic Service from Billy at Connely Roberts

We had an amazing experience working with Billy at Connely Roberts. Our situation was slightly different, as one of us was a first-time buyer and the other having already been through the process on a previous property, but Billy handled everything with absolute professionalism and ease, ensuring we were both comfortable with everything throughout.

He took the time to clearly explain the process to both of us, making sure we felt confident and informed, while also tailoring advice to our needs and situation. Nothing was ever too much trouble, and he was always quick to respond to any questions we had (I had a lot!).

Billy made what could have been a stressful process feel smooth and straightforward. His knowledge, attention to detail, and dedication to getting us the right deal really stood out. We also really appreciated the reassurance in relation to follow up on increase of rates and support with other important processes to protect us moving forward.

We’re extremely grateful for his support, and would highly recommend Billy and Connely Roberts to anyone looking for expert mortgage advice.

13 February 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you so much for your kind words!
We look forward to working with you again.

Rated 5 out of 5 stars

Excellent service all round from Adam…

Excellent service all round from Adam at Connely Roberts. Fair to say our circumstances required some special attention and Adam went above and beyond to deliver the mortgage we wanted where my existing provider of 13 years would not. Thoroughly recommend!

12 February 2026
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Reply from Connely Roberts Mortgage Services

It's been great working with you on this, we are delighted to have found you a solution! Thanks for your review.

Rated 5 out of 5 stars

Billy has been great

Billy has been great! He is proactive and always communicating quickly and clearly throughout the process! Always willing to help and answer any question! Would definitely recommended.

10 February 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thanks for the feedback, we look forward to working together again!

Rated 5 out of 5 stars

Cara was extremely helpful with my…

Cara was extremely helpful with my protection policy search, would definitely recommend her to anyone else looking for a policy.

10 February 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thanks for the great feedback, we'll make sure to pass it on to Cara!

Rated 5 out of 5 stars

Excellent mortgage advice

Adam of Connely Roberts worked tirelessly to arrange our re-mortgage. He kept us updated at each stage and was always available for a chat. Thank you.

4 February 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave us a review. We appreciate your kind words and look forward to working with you again.

Rated 5 out of 5 stars

Excellent

Very professional and customer focused.Mortgage application made easier. Keep up the good work.

28 January 2026
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Reply from Connely Roberts Mortgage Services

It's been our pleasure helping you with this. Thank you for the great review.

Rated 5 out of 5 stars

Excellent mortgage advisor (Billy…

Excellent mortgage advisor (Billy Roberts) with real expertise in self-employed mortgages. Clear advice, great communication, and made what I thought would be a difficult process feel easy. Would definitely recommend

26 January 2026
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for taking your time to leave us a lovely review. We look forward to working with you again in the future!

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