Cricket Wireless Reviews 

After three failed autopay attempts (my credit card was stolen and had to be replaced), Cricket suspended my account without warning, leaving my entire family disconnected. This is after five years of loyal service. No grace period, no meaningful notice, no consideration for long-term customers. Extremely disappointing and poor customer experience.

I can’t remember the guy’s name but the guy that helped me is amazing. He was very patient and he helped me pick out the right phone just for me. I have a Motorola 2024 5G stylist and the phone was OK, but it didn’t really like it because I didn’t have very many features. It was really slow and it just wasn’t cutting out for what I was doing. I was taking pictures because I go fishing and hunting and I wanted a good phone that takes good pictures and it’s fast and reliable and that lasts a little bit longer cause I was talking to someone else that had one and they said they typically don’t last that long for constant use in for photo taking in for data wise. They don’t really. Do that well for the like back country stuff but anyways the phone I was looking at is I’ve been wanting an iPhone because I heard they were reliable and I heard that they have pretty good qualities and pretty fast with their Rams and their faster CPU’s so I was pretty excited reading on the reviews with them and I went to the local cricket store down here. Ask the guy a few questions on it. I said is there anyway that I could get a cheaper one? is there anyway that you guys still have the iPhone 11 because I know the iPhone 11 is pretty outdated but it still is one and I heard that it worked well and it’s time and he said no actually we done it stopped selling that one because iPhone keeps coming out with new ones like the 17th the 16 and the 15, which is still pretty popular and he said I can recommend of what you do. I can recommend the 16 E and that’s what I went with. He said there are Samsung 25 GS is really good but I was kind of looking to get out of the android stuff because to me they’re really slow and they’re not that fast and they’re just kinda hard to work on cause they’re bulky and bigger and if you’re constantly on your feet walking around carrying stuff, you don’t want anything big and bulky you just want something little and fast and reliable. He said the iPhone 16e is a great choice and I went with that one. And other than all that he was really patient. He gave great service. And he also told me that if I switched to lines to get a new number, but I kept the three family plan that I am on is that I can get it cheaper because the iPhone 16e is around 600 500-ish and I said I was looking to pay around 300 at most maybe 400 and he said it’s doable if I switched my number which I’m fine with so I switched my number and he gave me a great deal which was about 285 $300 and he even gave me an extra 10% off on a screen protector and phone case combo which I am very happy about and appreciate so much. I’ve been using the phone for about a day and a half now and I love it so much. It is very fast and it is what you expect from an iPhone I mean it’s a pretty big upgrade from going to an android user that has been using androids for like 15+ years switching over to an iPhone, which is something a little different little getting used to so other than that I love my new iPhone 16e and to the guy that helped me. I appreciate you very much and my name is Braxton Burcham and this is a true five star experience.

Phone plan is awesome and it has service every where I travel to within the USA. My issue is the fact that this company is not willing to work with its customers on payments. Example: Used bridgepay in order to keep service until the next following pay date which happened to fall on the day after the New Year. Current employer failed to inform that checks would be delayed until the 3rd between 12am-1am. When called to pay the remaining balance, phone was cut off and they wanted me to pay $231 instead of 116. This is not the first time they have done this. With that being said, I would advice any/everyone to not do the bridgepay to keep service with this company because they refuse to accept my payment of 116 and did not care about me nor my family having service and one has medical issues so I have to have a phone. Guess I will be looking for service elsewhere. Oh, please release me from your services completely since you could not help me. I don't think the person I spoke with even tried.

I don’t know what I’ve done to deserve this lesson. After a decade of traveling and buying SIM card starter kits every three months, I have somehow managed to pick up the most expensive SIM card started kit (I had paid $30 before even being able to activate, and then forced to spend another $40! For unspecified plan), which was the most difficult kit to operate. There was zero clarity about what the price to get started really was, what the actual data volume/speed and now I found out I don’t even have a personal hotspot (this is something I experienced in some third world countries SIM cards or the cheapest of the cheap data plans).

I switched to Cricket Wireless in October 2025, purchasing their $60 per month highest premium plan,$12 per month for device protection, and a Samsung S25 FE for $299.

The network failed before I even left the store. The salesman spent hours on calls with customer service, only to be told "a tower is down"—the same excuse I received for days afterward.

What I experienced on their "top-tier" plan:

Network Performance: 0/5

a. No data connectivity anywhere in Atlanta metro area

b. Cannot load basic web pages or streaming apps

c. Phone shows signal bars but zero actual throughput

Customer Service: 0/5

a. Manager, her name is April, hung up during escalation

b. No ticket numbers or follow-up provided

c. Refused to refund for completely non-functional service

Transparency: 0/5

a. Hidden 6-month device unlock policy not mentioned in store

b. Salesman couldn't answer basic network questions

c. No disclosure that "tower issues" are apparently permanent

1. Constant dropped calls mid-conversation

2. Uber requests either never appeared or delayed by minutes

3. Complete network failure across Atlanta—not "spotty," but ZERO service

4. Couldn't use YouTube, TikTok, Google, or even the Uber app

Customer service was a complete failure:

1. Endless AI assistant loops with no human escalation

2. When I reached agents, they gave only empty promises ("we'll look into it")

3. Escalated to a supervisor, then manager "April" who hung up on me after 60 seconds

The final insult:

When I tried switching to Verizon Visible, I discovered the phone was locked.

Cricket revealed a hidden 6-month unlock requirement that was never disclosed at purchase.

Now I'm trapped: I had to open a new 35/month Cricket line just to use the phone I bought, yet I still have **absolutely zero network.** I'm literally using Verizon Visible's hotspot on my Cricket phone to access the internet—while paying Cricket $35/month for dead air.

Bottom line: Cricket Wireless charges premium prices for non-existent service while using deceptive lock-in tactics. Avoid at all costs.

I've been with cricket wireless I'd say for almost two years now and it has been nothing but an emotional and mental. Aggravation and abuse. From them downright just blocking service on my phone so that I can't access any of my tools to help with my mental health to calling me out my name and think it hilarious. Not allowed to file a complaint. Your feedback is never used for anything, it's just said to blow you off. Worst company ever in fact I'm thinking about not having a phone because of how bad it is. And how detriment it is to my well being

The plans are not competitive.
1. The price for any plan includes a extra 5 dollars if not using auto pay.
2. If you pay at the store that's an extra 5 dollars (in-convenience) fee on top of the extra 5 dollars for not using auto pay
3. If you decide to switch between plans there's and EXTRA .50 cent fee for doing so...
4. The worst part is, if your data gets throttled down, it goes to dial up Internet speeds of the 1990s of get this 128kbps. You literally CANNOT do anything with the service other than talk. As such, even texting takes eons.
5. Even Boost mobile has throttle down speeds of 512kbps which allows you go on uninterrupted with your task as hand.

Just all around terrible experience. Bought a sim card for a trip. It got me to sign up and pay for a plan just for it to tell me that my device is not compatible. Got to custumer service and not only got cut off mid chat by one of the agents, got told that they don't do any sort of refunds and the suggestion they gave me was "just get a new phone". How ridiculous is that? Awful experience.

Cricket’s service is extremely slow and frustrating. The connection is constantly lagging, unstable, and completely unreliable. It’s impossible to do even the most basic things — videos don’t load, pages freeze, and sometimes I can’t even send a simple message. The worst part is that customer support doesn’t provide any real solutions; they just give generic answers and nothing ever gets fixed. I’m paying for a service that DOES NOT work. Honestly, this has been one of the worst experiences I’ve had with any internet/mobile provider. I do NOT recommend Cricket to anyone.

I CAUTION ANYONE ‼️DO NOT USE THIS SERVICE ‼️ I RECENTLY ADDED A NEW PHONE AND WAS ASSIGNED A NEW NUMBER WITH AN UNUSUAL AREA CODE FOR MY CITY. Turns out that number is unverifiable. My daughter works for the government and they that the # could not be verified. Cricket is aware of this issue but said there's nothing that they can do. A store manager advise me to call customer care and to do a devise #swap with one of my previous lines and they disconnected my new phone and said that I had pay a month of service to have it reactived‼️ A phone that I just got a week ago!!!Theres too much to type but THIS BUSINESS HAS NO INTEGRITY AT All and NO REGARD OR VALUE FOR THEIR CUSTOMERS! A thousand times DON'T DO IT ‼️

Both the IT infrastructure their business is built on and their telecom net are a disaster. Virtually every call to a call center results in heavy crackling on the line, which only I hear, the party I called has no such problem. Can be very difficult to communicate. Then their website and billing/payment systems seem a wobbly as a first gen effort. For example, right now I can't log in to pay my bill. Absurd. When I don't have 1000 things to do I'll look for a new service.

Cricket is very good. I been using them for years. I made the mistake of leaving them to go to Verizon and went back to Cricket that same day due to Verizon being terrible. Will never leave Cricket again. Have 0 issues with auto pay either. You guys are the best.

Did a bridge pay. The final payment was due 11-22-25. Payment made 11-22-25 @11:35 pm. My phone was shut off at Midnight for non payment. When I checked my debit card. It was cricket who said the payment looked suspicious or fraudulent. So it was pending. I had to pay another 25.00 to turn my phone back on. Using the same card. Paying with Google pay each time. The second payment went through right away. No suspicions. No fraud.
I called and asked for a credit to my account. They said there was nothing they could do.
Even though I have a screenshot of the payment being delayed. It was due to cricket. No one to talk to.
I've been with cricket for years. There's no loyalty program with them.
No I change carrier's
I'll be looking for another service.

Cricket worked better than AT&T. I switched to At&t bcs I moved to a part of Sparks that seemed to be a dead zone for Cricket. I asked AT&T about coverage they assured me It would work in that area. It didn't. They said my monthly bill would be 123.00 and change for 4 lines. They lied I was told my next month bill would be double for activation and fees then 123.00. I got a bill over $300 that was on auto pay they didn't take their $ and now I somehow am in collections? It's been like 3Weeks. I called and asked why my service wasn't working they said the cell towers near me where down and would be fixed by 11/3/2025.. So everyone inarea had no service for a month? Unlikely! I had WiFi service the full month I was with them and one of my lines never even got connected properly. $100 credit is what they gave me. So my bill should of been reduced $100 should of been like 150 at most. It's over $300 with the supposed credit. My accts with other places. We're being notified of the number that was not connected and companies unlinked services, AT&T worst company ever. Cricket was good for what I needed. I switched only bcs no service available where I moved. I had bought a phone paid in full like 2 days before I decided to change provider per my phone broke. Cricket refused to unlock the phone because it was hooked up less than 6 months. My phone broke and Cricket doesn't work in my area. I had to do that. Verizon has been 100 all the way around so far. At&t is as awful as I had heard, but I figured cricket works off some of AT&T towers and it was still working overall. At&t lied about price, lied about service,and customer service is a Indian guy yelling at his family in the background while trying to figure out what my question is because he wasn't understanding. I had to break it down in steps for him. He didn't fix anything put me on hold to fight w his family then came back with a credit but no solutions.

Absolutely horrible customer service. Not a surprise at all that they have 1 star. Guy on the phone laughed at me while I explained my issue, and he’s a “manager” Corporate should be ashamed. Issue was not resolved in the slightest.

Horrible! Had to have cricket because of international. Had an awful time getting it set up. Total paid several hundred dollars more than what was necessary, but was desperate to get my phones set up because of being out of the country. Once my service went out and I made a payment, then turns out the towers were down, and never got a refund for that $90. My autopay got shut off, due to my cars being hacked and now I'm in mexico. Not able to call or text customer service and can't sign into my account even though I have wifi, because it says I'm not registered on a network and need a otp to log into my account, but can't receive it . Steer far away from this company if you don't need international service. I have spent literally days on the phone with customer service and most of them can barely talk English. Buyer beware!

I've been a long time customer of Cricket Wireless and I'm very disappointed. I damaged my phone and was able to upgrade and replace it. However, the "new" Samsung phone I received was a refurbished phone that wouldn't stay charged after only have it for 2 days. I submitted a return request due to the phone malfunctions. The return was approved and the email stated I would get a full refund, I did not! They only refunded the price of the phone, no taxes or fees. I called customer service and they were no help and hung up on me. I called back and was provided the sales team number for online purchases. I called the sales team and the agent advised me that the upgrade fee was non refunded and he couldn't do anything about the other fees and referred me to the store. I go to the actual Cricket Wireless store and they can't refund any fees nor can they reset the system so that I can get a replacement or upgrade from my damaged phone even though I recently returned the Samsung! My account should've been restored back to how it was before the purchase. So, now I'm stuck with a damaged phone and I can only accept calls on speaker. I will be switching my phone number to a new provider and never returning to Cricket!

If I could give them negative 5 stars I would, the service is absolutely terrible, I've had to miss multiple shifts through my second job because the app doesn't want to load up and it's crickets servers that suck ass. Boost used to be $25 a month and they're service was actually better than cricket and for $10 less. Do better cricket.... You suck

Cricket is up to something. They are working with trustonics a company that allows them to spy on your device and collect loads of data so they can sale it. The app is called telecoms client. Cricket has even paid for phones locked with this app so they can totally control your device and spy on it. They literally have more control over devices than the device owner. And this is even if you bought your phone paid for 100% they will not talk to me about this they just hang up or end chats. I don't know about you but I take my privacy very serious. Plus I'm not ok with companies have full access to all my data so they can profit off of it. I'm also not ok with a company controlling a device that is paid for meaning it is mine not theirs. I would stay far away from this company. You can see the effect of this app immediately because as soon as you activate you will get nonstop spam calls all day long. I have never experienced this before. Cricket is a whole new level of pure evil. Please before you consider cricket take what I said into account look it up yourself do research on trustonics and it's telecoms client app. Know what you are getting into. By the way iPhone for now is safe. iPhone does not and hopefully will not work with trustonics.

Bad bad service and rental store bad experience too