CRGH Reviews 

54
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the compassionate, kind, and amazing staff, particularly the nurses and theatre teams. Customers consistently praise the professionalism and attentiveness of the team, noting that they felt well looked after and reassured throughout their procedures. Many reviewers describe the service as exceptional, with smooth processes, clear explanations, and a supportive environment that made potentially anxious times feel peaceful and empathetic. However, some customers also noted that the administrative side could be improved, citing difficulties with making appointments and a perceived decline in service over the last year. A few other people also felt that they were treated as just a number, experienced poor clinical support, or had concerns about transparency and medication management, with some consultants leaving without notification.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their kindness, professionalism, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the team's professionalism,... See more

User experience

Customers had positive experiences with the user experience, often highlighting the professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The nurses Elana, Jeniska, among others in the theatre team were compassionate, kind and amazing. They were easy with a welcoming smile, professional and paid key attention to details. They involved... See more

Rated 5 out of 5 stars

The most wonderful amazing team and individuals. Thanks so much Dr Onur, Dr Asela, Lina, Costi, Raluca, Alice, Jeni, Marilena and Varshini for making what is an emotional and anxious time extremely pe... See more

Rated 5 out of 5 stars

CRGH theatre team are in particular wonderful. The nurses are so welcoming, kind and professional. Felt very looked after. The administration side of CRGH could be improved however. Trying to make... See more

Rated 5 out of 5 stars

The nurses in particular are super amazing, they are very kind and look after you till the end. Anila was the first one that met me and checked through everything and there were many other nurses I me... See more


Company details

  1. Fertility Clinic
  2. Fertility Physician
  3. Pregnancy Care Center

Written by the company

The Centre for Reproductive and Genetic Health (CRGH) consistently delivers excellent IVF success rates across all treatment types and prides itself on bespoke care from fertility specialists.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

54 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(54)

43 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience with the teams has been amazing

My experience with the teams has been amazing this is my third egg donation with them and they are amazing and 100% on your side the whole time from day one to the extraction, the staff and clear friendly and very professional, I look forward to my next cycle because it is just a great experience to do though with such a great team.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Very professional and compassionate service

Had my egg collection done this morning, very professional and smooth experience throughout. The whole team I dealt with, led by Dr Jayanthi were incredibly kind and professional and explained everything at every stage. Thank you so much.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Staff were kind

Staff were kind, efficient, and informative. The process was seamless and I felt I was on safe hands. Good experience overall.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Lovely staff

Lovely staff - very transparent and they kept me informed at all times. They made me feel at ease during appointments, and I feel like my wellbeing is really important to them. Loads of checks take place to ensure my safety.
It’s been a very good experience for something that could be stressful. Thank you!

18 May 2026
Unprompted review
Rated 5 out of 5 stars

wonderfully kind CRGH theatre team

CRGH theatre team are in particular wonderful. The nurses are so welcoming, kind and professional. Felt very looked after.

The administration side of CRGH could be improved however. Trying to make baseline scan appointments proves difficult - they are difficult to reach. And consultants are very busy.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend!!

Very good and experienced team.made me feel safe from beginning to end of my procedure. A very lovely team of professionals and experts.thank you so much for taking care of me.highly recommend!

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Great attention

Great attention, very reassuring nurses specially Maria at surgery, she was angel! Professional doctors and team. Thank you

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience at CRGH

I had a phenomenal experience at CRGH. The staff are wonderful, the doctors and nurses are knowledgable and personable, and the whole team is extremely responsive. Any time I needed anything, from anyone, at any point in the process - their response was instant and excellent. My whole process with CRGH was perfect though, I’d highly recommend.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Highly Recommended: Professional and Seamless Experience at CRGH
I had my egg retrieval at CRGH today, and I cannot recommend this clinic highly enough. From the moment I walked in, the level of service was exceptional.

Why I Recommend CRGH:

Phenomenal Nursing Care: I want to give a special mention to my nurses, Maria and Leena. They were absolutely phenomenal—so supportive and skilled, they truly made me feel at ease.

Professional Team: Every person I encountered, from the receptionists to the doctors, was incredibly professional and kind.

Perfect Organization: The clinic is impressively well-run. All of my appointments have been scheduled perfectly with minimal waiting times, which really helps lower the stress of the process.

Patient Comfort: The environment is very well-organized and designed to make you feel comfortable and cared for at every stage.

If you are looking for a fertility clinic that balances high-level professionalism with genuine empathy, CRGH is the place to go.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

very positive experience at CRGH

I had a very positive experience at CRGH Clinic. From the beginning, the entire team was kind, patient, and genuinely empathetic, which made a difficult process feel much more manageable.

My doctor, Mr. Onur Basegmez, was exceptionally reassuring and attentive. He took the time to explain everything clearly and made me feel comfortable at every stage.

All appointments, scans, and scheduling were extremely well organized and consistently on time, which reduced a lot of the stress that usually comes with this kind of treatment.

Although the overall process can be emotionally and physically challenging, the team created an environment that felt safe, calm, and far less intimidating than I expected. Procedure day, in particular, stood out — the theatre team was outstanding. They were professional, warm, and supportive, and made a big difference in how I experienced the day.

Overall, I’m very grateful for the care I received and would strongly recommend the clinic to anyone going through a similar journey.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Very positive experience with CRGH

We felt reassured and in competent hands all along, with the overall treatment resulting in a positive outcome. The staff and the consultants have been helpful and professional throughout. The treatment plans and follow-up actions have always been made clear to us and we felt there's an ongoing network of support we could rely on in the process.

23 June 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look