CrexiReviews 

3,203
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being knowledgeable, helpful, and professional, often highlighting their excellent customer service and quick response times. Many people appreciate the smooth and informative user experience, finding the platform easy to navigate and beneficial for their business needs. However, some customers also noted issues with the service, mentioning that the platform did not deliver as promised or that they struggled to find useful data. A few other people also felt that the training sessions were too fast-paced, unengaging, or like pre-recorded videos, making it difficult to understand the content.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, quick responses,... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness and... See more

User experience

People report positive experiences with user experience, finding the platform easy to use, functional, and... See more

Service

Customers had ambiguous experiences with service, with some praising efficient and knowledgeable assistance.... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I honestly hesitated joining the intelligence program at first, but don't regret doing it at all. The advanced search engine and access to owner info gave me the edge i needed to purchase me next... See more

Rated 5 out of 5 stars

Mason has been awesome to work with. He flew all the way up to our office in South Seattle to give us a presentation on how Crexi can help us close more deals. Didn't try to oversell at all, just put... See more

Rated 5 out of 5 stars

I had a training session with Joshua Ellis. He was excellent. He was very knowledgeable on every issue but, equally important, he was engaging and friendly. His bedside manner is enviable. He has a v... See more

Rated 5 out of 5 stars

I have been a user of CREXI for many years. ago I found the value of their product, technology, and customer service superior to CO-Star without the price and hassle. Recently, I had a situation th... See more


Company details

  1. Commercial Real Estate Agency
  2. Market Researcher
  3. Property Investment
  4. Software Company

About Crexi

Written by the company

Crexi is CRE’s fastest-growing marketplace, advanced technology and data platform dedicated to supporting the CRE industry and its stakeholders. From searching for properties to intelligence, our easy- to-use platform is designed to help buyers, tenants and brokers close deals faster than ever imagined. With millions of users and trillions in property value, Crexi is your solution for CRE success.



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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(3,203)

153 reviews in the last 12 months

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Rated 5 out of 5 stars

With the need to be proficient in…

With the need to be proficient in Crexi, I reached out via "contact us" for help. I was fortunate to be connected with Isa Reyes. With great patience and professionalism, in about 30 minutes, comps, listings and property searches became easy. Isa is absolutely amazing; I am so grateful for her and Crexi!

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Great Platform for Commercial Real Estate

Crexi has been a great platform for me as a commercial real estate agent. It makes searching, listing, and marketing properties easy. The platform saves time and improves deal flow. Their customer support team is also responsive and helpful!

26 February 2025
Unprompted review
Rated 1 out of 5 stars

Unauthorized Charges and subscription

I recently discovered unauthorized charges on my Visa card.
I had been using Crexi.com ( a commercial real estate search engine) that offers a free membership and two premium memberships. At the beginning of 2023, I decided to upgrade to the $99/month to-month membership to search for a property. In October 2023, I successfully found the commercial property and deactivated the premium membership since I no longer needed Crexi’s services. However, instead of canceling all the charges on my credit card, Crexi continued to charge me $262.94 per month, resulting in a total of $4,223.04 in unauthorized charges. I never approved the 262.94 dollar subscription but since I did not need the service I did not look at my credit cards charges till the end of the year when I was doing my accounting.

30 January 2025
Unprompted review
Rated 5 out of 5 stars

Super helpful

Super helpful! Crexi team has been quick to answer my questions with my listings. Already received some leads from the site!!

18 February 2025
Rated 5 out of 5 stars

Trisha Bush was amazing

Trisha Bush was amazing. She was always available to answer my questions and ease any concerns. She has a great work ethic. Thank you so much for all your hard work Mrs Trisha.

10 February 2025
Unprompted review
Rated 3 out of 5 stars

Crexi

I do love the platform and feel it has an abundance of useful tools. My experience with the sales team and zoom training is less than desirable. Sales who said I could reach out any time has not responded and his voice mailbox is full. I expressed my concern to the trainer, on not being able to get a hold of anyone and she was indifferent. The training is very canned and after 15 minutes she was ready to be done.

9 February 2025
Rated 5 out of 5 stars

Jessica gave me the most pleasant and…

Jessica gave me the most pleasant and helpful experience I could ask for. HER PROFESSIONALISM AND KNOLEDGWE IS EXCEPTIONAL! More people like Jessica are needed in this profession. I REQUEST ONLY JESSICA DUNPHY WILL BE REPRASANTIVE WITH CREXI AS LONG AS I WILL BE YOUR CLIENT!PLEASE LET JESSICA KNOW HOW MUCH I APPRECIATE HER!

4 February 2025
Unprompted review
Rated 4 out of 5 stars

Love Anna

Love Anna! For us “older” realtors, please slow down during the OnBoarding call. Also, if the zoom call is recorded, could you please send the recording to us old folks? Would be greatly appreciated. Thank you.

28 January 2025
Rated 2 out of 5 stars

Good platform , tricky way to enroll

The platform is good and provides enough information so you can expand your business. It is worthy if you have several listings to take advantage of the marketing. If you only have a few listings, may not be good for you . BE AWARE, the sales people will treat you like royalty but make sure you remember the expiration date of your agreement as it will automatically renew and they will deny cancellation, so you will be stuck for the remainder of your subscription

28 January 2025
Unprompted review

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