(WHY IS THIS COMPANY STILL ALLOWED TO TRADE ) purchased and paid for palo santo reserve body wash collection 11th August 2025 still waiting for my £17 purchase what a scam !!! sent numer... See more
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Review summary
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Based on these reviews
Ordered products on 11 February (prompted by Cremo offering discount on products), order did state 3 to 5 days to process. Chased 3 times over last 2 days and either no response or a bot response (whi... See more
Company replied
Placed an order on 23rd August for aftershave, still not received. There has been no update since the original tracking reference but Evri have not received the item. Despite 4 attempts to chase... See more
Company replied
I paid for a product selection and waited 8 days before making contact enquiring about a delivery slot. I was ignored. I waited a 4 days, now 12 days from order and made contact again. Again I was... See more
Company replied
2.0
Poor
41 reviews
Replied to 80% of negative reviews
Typically takes over 1 month to reply
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I was interested in Cremo’s products
I was interested in Cremo’s products, so I wrote to their customer service department 15/11/25, with a product enquiry, but have heard nothing, no feedback at all, just an automated acknowledgment that they had received my email.
That says it all for me, I definitely won’t be buying any of their products.
15 November 2025
Unprompted review
Reply from cremocompany.com
Hi Bob,
I am really sorry that you never received a reply to your product enquiry from November. You deserve a proper response, not just an automated acknowledgement, and I completely understand why this has put you off purchasing.
We have been dealing with a heavy backlog recently, but that is not an excuse for leaving you without any follow‑up.
If you are still open to it, feel free to share your question here and I will make sure you get the information you were looking for.
Thank you for taking the time to share your experience. We clearly need to improve our communication.
Be vigilant
Be vigilant . Potential fraud . Ordered a body wash 2 weeks ago and i haven’t received it . Emailed them and there was no response . Don’t buy from them
12 November 2025
Unprompted review
Reply from cremocompany.com
Hi Elmartin,
I am really sorry that you have waited two weeks for your body wash and still have not received it.
It is also unacceptable that your email went unanswered. I completely understand why this would worry you. We have been dealing with a heavy backlog of queries recently, but that is not an excuse for leaving you without any update.
If you are willing to share your order number, I will look into this personally and make sure you get a clear resolution.
Thank you for letting us know about your experience. We need to do better.
I’m a bit baffled by all the complaints…
I’m a bit baffled by all the complaints of non delivery. I stupidly only looked at reviews after I’d ordered and panicked a little bit but two days later my order arrived. I went with the bourbon oak set. Arrived very nicely packaged and the free shower bag inside is a nice touch. Smell is great although a little mild. Comparatively it’s good value for money. I’m interested to try a few others.
I do wonder if there is a fake site out there that some people have been duped by. Personally for me an all round good experience.
8 November 2025
Unprompted review
Reply from cremocompany.com
Hi Alan,
Thank you for sharing your experience. It is really encouraging to hear that your order arrived quickly and that you were happy with the Bourbon Oak set.
I am glad the packaging and the shower bag made a good impression, and it is great to know you felt the fragrance offered good value.
We understand why some customers have raised concerns recently, as we have been dealing with a heavy backlog of queries.
That said, your feedback is a helpful reminder that many orders are still arriving smoothly, and we appreciate you taking the time to balance out the conversation.
If you ever decide to try more fragrances and need any help or recommendations, we are here and happy to assist.
Thank you again for your thoughtful review.
Potential Scam - Order never received and no response to emails
Placed an order on 23rd August for aftershave, still not received. There has been no update since the original tracking reference but Evri have not received the item.
Despite 4 attempts to chase the order either by email or through the website, still no response other than AI generated stuff that has no value.
Feels like a Scam, do not use!
23 August 2025
Unprompted review
Reply from cremocompany.com
Hi,
I am really sorry you have been waiting since August and still have not received your aftershave.
Seeing no movement on the Evri tracking and getting no meaningful replies from us is incredibly frustrating, and I completely understand why it feels like you have been left on your own.
You should never have to reach out four times without a proper response.
We have been dealing with a heavy backlog of queries recently, but that does not excuse the lack of communication you experienced.
If you can share your order number with me, I will look into this personally and make sure you either receive your order or get a refund.
Thank you for taking the time to flag this. We clearly need to improve.
Ordered and paid for goods 8 days ago…
Ordered and paid for goods 8 days ago still havent been shipped have sent 3 emails . They have not responded to any of them. I have requested a refund but still nothing I will be reporting them to Trading Standards and issuing legal proceedings to get money back under the Consumer Rights Act 2015, Suggest others do the same. They should not be allowed to trade.
28 August 2025
Unprompted review
Reply from cremocompany.com
Hi Mike,
I am really sorry that your order has still not been shipped after eight days and that none of your emails have been answered.
You should not have to chase three times, and it is completely understandable that you are frustrated, especially after requesting a refund and receiving no response.
We have been dealing with a heavy backlog of queries recently, but that does not excuse leaving you without any updates.
If you are willing to share your order number, I will look into this personally and make sure you get a clear resolution. You deserve proper communication and a prompt refund or delivery.
Thank you for bringing this to our attention. We need to do better.
CREMO BE WARNED A SCAM
(WHY IS THIS COMPANY STILL ALLOWED TO TRADE )
purchased and paid for palo santo reserve body wash collection
11th August 2025 still waiting for my £17
purchase what a scam !!!
sent numerous emails and received AI
generated response below,
Your Recent Email to Edgewell Consumer Affairs : Ref#3175257
Recent Email to Edgewell Consumer Affairs : Ref#3175257
Your contact has been received! Our hours of operation are Monday – Friday 8AM to 6PM (EST). If you do not receive a reply within three business days, please call us at 1.888.310.4290
BE WARNED
11 August 2025
Unprompted review
Reply from cremocompany.com
Hi Terry,
I am really sorry you have been waiting since August for your order and still have not received either the product or a proper response.
That is an extremely long time to be left without help, and I completely understand why you feel angry and misled. Receiving only automated emails is not acceptable, especially after sending multiple messages.
We have been dealing with a heavy backlog of queries recently, but that does not excuse the lack of communication you experienced.
If you are willing to share your order number, I will look into this personally and make sure you receive either a refund or a clear resolution.
Thank you for taking the time to share your experience. We need to do much better.
I made an order 8 days ago and paid for…
I made an order 8 days ago and paid for 1-2 working days delivery, I haven't received the order. I've sent 2 emails about the order and have not received a reply. Now I'm wondering is this some sort of scam.
3 September 2025
Unprompted review
Reply from cremocompany.com
Hi Phil,
I am really sorry you have been waiting eight days for an order that was supposed to arrive in one to two working days. That is incredibly frustrating, and you should never be left without replies after sending two emails. I completely understand why you are now worried.
We have been dealing with a heavy backlog recently, but that does not excuse the lack of communication you experienced.
If you can share your order number, I will look into this personally and make sure you get a clear update or a refund.
Thank you for letting us know. We need to do better.
Great Experience
Great experience - the order process was easy and the items arrived in a timely manner. Packaging was very impressive with a top quality presentation box.
The Citrus & Mint Leaf shower gel is quite thick and creates a good "lather" with a pleasant scent that is not at all synthetic.
The Citrus & Mint Eau De Toilette is quite light and fine for an everyday staple.
Overall very happy and would definitely purchase again
15 August 2025
Unprompted review
Reply from cremocompany.com
Hi Mathew,
Thank you so much for taking the time to share your experience.
I am really glad to hear that your order arrived on time and that the presentation made a good impression.
It is great to know you enjoyed the Citrus and Mint Leaf shower gel and found the fragrance fresh and pleasant. I am also happy the Eau de Toilette worked well for everyday use.
We truly appreciate you choosing us and sharing such positive feedback. It means a lot, and we look forward to welcoming you back again!
Poor service
Ordered body wash and after several days I received email from Evri courier saying my parcel was damaged and could not be delivered advised me to contact the company which I did 12 times on their help line by mail only thing I got was an AI generated message but after a another week nothing. They don’t deserve custom as they are poor in customers relations. No communication I will avoid using them instructions have been sent to recover my money
27 August 2025
Unprompted review
Reply from cremocompany.com
Hi Alan,
I am really sorry to hear what happened with your delivery. Having your parcel damaged in transit is frustrating enough, but being told to contact us and then receiving only automated messages after twelve attempts is completely unacceptable.
You should never be left without a real response, especially when you are just trying to get the issue resolved.
We have been dealing with a heavy backlog of queries recently, but that does not excuse the lack of communication you experienced.
If you are willing to share your order number, I will look into this personally and make sure you receive a clear resolution or refund.
Thank you for taking the time to share your experience. We need to do better.
Got my husband the Paulo Santo set for…
Got my husband the Paulo Santo set for Fathers Day, and it is gorgeous!! Smells fantastic! Packed so lovely in a linen bag, he put some of the after shave on last night and we could still smell it this morning. Really happy!
14 June 2025
Unprompted review
Reply from cremocompany.com
Hi there,
Thank you so much for sharing this! I am really happy to hear that the Palo Santo set made such a lovely Father’s Day gift. It is great to know you loved the scent and that the linen bag packaging made it feel even more special.
The fact that the fragrance lasted through to the next morning is wonderful feedback and something we are glad he enjoyed.
Thank you again for the kind words. We are really pleased this gift hit the mark for you and your husband.
Unlike others my order did arrive
Unlike others my order did arrive, but some bottles already used!! Those I did try were pathetic, hardly any lather and whilst the smell in the bottle was good, absolutely no smell when using. Add to that they left my skin red and itchy. Appalling products.
20 May 2025
Unprompted review
Reply from cremocompany.com
Hi Andrew,
I am really sorry to hear about your experience. Receiving bottles that look used is completely unacceptable, and you should never receive products in that condition. It is also disappointing that the ones you did try did not lather, had no scent once applied, and even left your skin irritated. I completely understand how frustrating and worrying that must have felt.
If you are willing to share your order number, I will look into this personally and make sure you receive a refund or replacement.
Thank you for taking the time to let us know. We clearly need to do better.
Company is Dishonest!!
The products are good. The company is sneaky. They automatically subscribe you to monthly reorders then ignore your requests to cease doing this and refund your money.
I have experience fulfillment issues as well.
21 March 2025
Unprompted review
Reply from cremocompany.com
Hi David,
Thank you for sharing your experience, and I am really sorry to hear how frustrating this has been. It is good to know you like the products, but you should never feel misled or ignored when it comes to subscriptions or refund requests. Having your account put on repeat orders without clear communication and then not getting a response when you ask to stop them is unacceptable.
I completely understand why this has left you feeling disappointed.
I am also sorry to hear about the fulfilment issues you experienced.
We have been dealing with a heavy backlog of queries recently, but that does not excuse the lack of support you received.
If you are open to it, please share your order number and I will look into this personally to make sure your subscription is cancelled and any refunds owed are processed quickly.
Thank you for bringing this to our attention. We clearly need to improve.
I ordered a cologne and the company…
I ordered a cologne and the company said it arrived but it never arrived. I emailed customer service but no response on 2 separate occasions. This company is a scam, Do not trust!
7 February 2025
Unprompted review
Reply from cremocompany.com
Hi Joey,
I am really sorry to hear that your cologne was marked as delivered when you never received it. That is incredibly frustrating, and you should not be left without help after emailing customer service twice. I completely understand why you feel concerned and disappointed.
We have been dealing with a heavy backlog of queries recently, but that does not excuse the lack of response you experienced.
If you are willing to share your order number, I will look into this personally and make sure you get a clear resolution, whether that is a replacement or a refund.
Thank you for taking the time to let us know. We need to do better.
Unusually great value
I recently purchased the Citrus & Mint Leaf cologne from an ad in a social feed. I could not be happier with the fragrance, how long it lasts, and how much of it is in the bottle. It’s a rare great value in today’s market. I’ll buy from CREMO again.
23 October 2024
Unprompted review
Reply from cremocompany.com
Hi Dan,
Thank you so much for sharing your experience. I am really happy to hear how much you are enjoying the Citrus and Mint Leaf cologne. It is great to know the fragrance, longevity and value all hit the mark for you.
Feedback like this genuinely means a lot to us!
We appreciate you giving us a try through a social ad and we are glad the product lived up to your expectations.
Looking forward to having you back again whenever you need anything.
Seems like a fake company no one got…
Seems like a fake company no one got their orders as they have no customer service should have checked. Getting PayPal to jump in
5 July 2024
Unprompted review
Reply from cremocompany.com
Hi Cam,
I am really sorry to hear that you have not received your order and that it has been so difficult to get any help. I completely understand why this situation feels worrying, especially when you cannot reach customer service.
We have been dealing with a heavy backlog of queries recently, but that does not excuse leaving you without a response.
If you are willing to share your order number, I will look into this personally and make sure you get a clear resolution.
Thank you for taking the time to leave your feedback. We need to do better.
DELIVERY FAILED AND NO CUSTOMER SERVICE
Ordered on 08/05/2024 and have still not received the product. Nonexistent customer service, have emailed twice and had no response. Messaged their social media channel, no response. Don't bother buying from these scammers.
8 May 2024
Unprompted review
Reply from cremocompany.com
Hi Joe,
I am really sorry you have been waiting since May last year and still have not received your order. That is an extremely long time to be left without any update, and it is completely unacceptable that your emails and social media messages were never answered.
I understand why you are frustrated and why you feel the way you do.
We have been dealing with a heavy backlog of queries, but that does not excuse the lack of communication you experienced.
If you are willing to share your order number, I will look into this personally and make sure you get a clear resolution, whether that is a replacement or a refund.
Thank you for taking the time to let us know. We clearly need to improve.
I didn’t receive my order and they…
I didn’t receive my order and they ignored my emails for a refund.
1 April 2024
Unprompted review
Reply from cremocompany.com
Hi Wilko,
I am really sorry that you never received your order and that your emails asking for a refund were not answered to. That is incredibly frustrating, and you should never be left without a response when you are simply trying to get your money back.
We have been dealing with a heavy backlog of queries recently, but that does not excuse the lack of communication you experienced.
If you can share your order number, I will look into this personally and make sure you get a clear resolution.
Thank you for letting us know. We need to do better.
never order from this website
the perfume that i received it was filled half of it and the perfume was damaged
dont waste your money to buy their perfumes
3 January 2024
Unprompted review
Reply from cremocompany.com
Hi Ahmed,
I am really sorry to hear that your perfume arrived damaged and only half full. That is incredibly disappointing, and you should never receive a product in that condition. I completely understand why you feel let down.
If you can share your order number, I will look into this personally and make sure you receive a replacement or a refund.
Thank you for letting us know about your experience. We need to do better.
Avoid
Spent £43.95 on the goods that I've never received. I've sent 2 emails - both of them ignored. Ordered 9th - up until 25th still no-one replied. Asked for a refund - no answer.
9 February 2023
Unprompted review
Reply from cremocompany.com
Hi Marcin,
I am really sorry to hear that you spent almost forty four pounds and still have not received your order or any replies to your emails. Waiting from the 9th to the 25th with no update and no response to your refund request is completely unacceptable. You should never be left chasing like this.
We have been dealing with a heavy backlog of queries recently, but that does not excuse the lack of communication you experienced.
If you are willing to share your order number, I will look into this personally and make sure you get a clear resolution.
Thank you for bringing this to our attention. We clearly need to improve.
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