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Creditsafe UK Reviews 

3,903
•
TrustScore 4.5 out of 5

4.5

Credit Reporting Agency
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Review summary

Created with AI, based on recent reviews

Evaluating 476 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally helpful and professional staff for providing clear guidance, ensuring smooth account management, and always responding quickly to customer queries. Consumers also deeply appreciate the intuitive platform, accurate information, and effective tools designed for handling daily business checks. However, some people mentioned issues with aggressive sales tactics, noting that representatives can be overly persistent, rude, and pushy during phone calls. A few reviewers also noted that the platform features limited data scope for certain business types and occasionally struggled with proper software synchronisation updates.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable during every interaction.... See more

Service

Reviewers highlight positive aspects of service, praising the knowledgeable, friendly, and efficient account... See more

Customer service

Customers consistently note positive experiences with customer service, praising supportive account managers... See more

User experience

Users describe positive interactions with user experience, frequently noting that the website and platform... See more

Product

Reviewers mention positive feedback about product, highlighting its usefulness for gathering financial... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Evan Jones called and was very helpful in resolving my issue with the company. I no longer use Credit safe, although I did use it when I had my trading company. He explained the benefits and convinced... See more

Rated 5 out of 5 stars

we have been ustomers fo over 10 years. have always dealt with the same person sho she has looked after our needs very well would not go anywhere alse cannot recommend highly enough Vicky. gwen... See more

Rated 5 out of 5 stars

Used Graham at Credit Safe for the last few years and he always makes the renewal super easy. He always brings me up to date with all the new services available and ensures we are getting the best va... See more

Rated 5 out of 5 stars

Been using Creditsafe for quite a few years and the service levels that are offered beat the competition. Natali always helps and we find the information levels that match our needs.

Company details

  1. Credit Reporting Agency
  2. also in
  3. Credit Bureau

Written by the company

As the world's most used provider of company credit reports, we can deliver accurate credit reports from anywhere in the world. Visit Creditsafe today your company's credit score online.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(3,903)

460 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very happy

My company has been using Creditsafe for a number of years now. The site is very easy to use. Our account manager Alice Woods is lovely to deal with and always makes sure that we are ok which is something we have not always experienced with other companies.
I would strongly recommend Creditsafe.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

I've been using credit safe for 9 years…

I've been using credit safe for 9 years now.
I have found their service to be excellent and they are still the most competitively priced credit referencing company, other companies have tried to compete for our business but literally haven't come close! Thank you to Lloyd and Ruby who are very patience and helpful.

28 July 2026

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