Creditsafe  Reviews 

3,802
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 455 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and account managers for their professionalism, helpfulness, and friendly approach, often providing tailored advice. Many people highlight the excellent service and customer support, noting its promptness, efficiency, and personalized nature. The products and platform are frequently described as user-friendly, informative, and powerful tools, offering valuable business insights. However, some customers noted concerns regarding the sales approach, mentioning hard selling or packages unsuitable for their business needs. A few others felt the product lacked detail or did not meet expectations in predicting financial outcomes, with some experiencing difficulties reaching account managers or finding staff unhelpful.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, professionalism, and friendly... See more

Service

Customers had positive experiences with service, often highlighting its excellence, competitive pricing, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting it as helpful, proactive, and... See more

User experience

People report positive experiences with user experience, consistently praising the ease of use of the online... See more

Product

Customers consistently note positive experiences with product, often highlighting its quality and value for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just signed up with creditsafe and so far we cannot fault their services at all. From the inital meeting with Richard, teams help from our accounts manager Sara and our training session wit... See more

Rated 5 out of 5 stars

I made an initial enquiry with Samuel Amery with regards to their products and was blown away by the professionalism and service. The products are also excellent but the first impression given by Sa... See more

Rated 5 out of 5 stars

Paul was really helpful. We had a a few tricky entities and he was able to successfully source and review them. the portal is easy to use, and the monitoring alerts are handy to keep any eye on priori... See more

Rated 5 out of 5 stars

Jack was so helpful and friendly with a problem we had with some miscellenous debt against the company, which shouldnt have been there. Now weve sorted and we’ve open an account to monitor/protect thi... See more


Company details

  1. Credit Reporting Agency
  2. Credit Bureau

Written by the company

As the world's most used provider of company credit reports, we can deliver accurate credit reports from anywhere in the world. Visit Creditsafe today your company's credit score online.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(3,802)

430 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Experian switch to Creditsafe

We have been using Experian for credit checks for a number of years, but recently decided to look at other options due to the reports provided by Experian being hard to read at times and we haven't had the best customer service from Experian either.
After having a teams call with James at Creditsafe, the difference between the two companies was obvious. The quality of reports and information provided by Creditsafe along with the customer service exceeded Experian from the start.
We now have a contract with Creditsafe and I would recommend the switch to anyone currently using Experian.

22 May 2026
Rated 5 out of 5 stars

Excellent Service

Our Account Manager Rachel Rowlands is brilliant and the functionality of the service is exactly what we need. Excellent sercie a,l around.

21 May 2026
Rated 5 out of 5 stars

It took a while for my business model…

It took a while for my business model to align but Credit Safe staff, listened, helped me understand what I needed to achieve the outcome my clients require as they have to provide evidence of low supplychain financial risk for Public Sector contracts.

18 May 2026
Rated 5 out of 5 stars

We’ve had a very positive experience…

We’ve had a very positive experience with CreditSafe. Our account manager has always been extremely helpful, knowledgeable, and responsive. If there is ever anything he needs to clarify or gather more information on, he will liaise with his wider team and come back to us promptly with the answers we need.
We also appreciate the way additional products and services are introduced to us, informative and relevant, without ever feeling pushy or sales-driven. Overall, the level of customer service and support has been excellent, and we would highly recommend CreditSafe.

11 May 2026
Rated 5 out of 5 stars

Real people helping businesses

Creditsafe are excellent. Personable and accessible. Oli has always bern responsive and supported every aspect of our business needs. It makes a diffetence to have a real person who takes time to understand how to help. Faultless service and ahead of competitors.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Creditsafe - Prompt Delivery of Ltd Co. Updates

We have used the services of Creditsafe for several years now and have always found the Customer Service very prompt to deal with any issues (which are few and far between).
James Smith, the Strategic Account Director has been especially helpful in resolving any requests for assistance or special projects and was instrumental in assisting us to have information uploaded directly into our own system for instant access to filed accounts numbers.
They are quick to alert us on any changes that have taken place relating to our customers, gleaned from a variety of sources.
I have no hesitation in recommending their service

14 May 2026

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