Creditsafe  Reviews 

3,795
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 452 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professionalism, highlighting prompt, friendly, and knowledgeable assistance. The service is frequently described as excellent, with many appreciating the personalized approach and quick support for inquiries. Reviewers find the platform user-friendly, providing valuable insights and data that are easy to understand, making the products well-suited for business needs and offering effective onboarding. However, some customers felt products were not always suitable for small businesses and noted an aggressive sales approach, leading to dissatisfaction with value.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, often praising the helpful and professional... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as helpful,... See more

User experience

Reviewers consistently report positive feedback about the user experience, highlighting the ease of use and... See more

Product

Consumers generally express satisfaction with the product, often highlighting its quality and value for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just signed up with creditsafe and so far we cannot fault their services at all. From the inital meeting with Richard, teams help from our accounts manager Sara and our training session wit... See more

Rated 5 out of 5 stars

I made an initial enquiry with Samuel Amery with regards to their products and was blown away by the professionalism and service. The products are also excellent but the first impression given by Sa... See more

Rated 5 out of 5 stars

Paul was really helpful. We had a a few tricky entities and he was able to successfully source and review them. the portal is easy to use, and the monitoring alerts are handy to keep any eye on priori... See more

Rated 5 out of 5 stars

Jack was so helpful and friendly with a problem we had with some miscellenous debt against the company, which shouldnt have been there. Now weve sorted and we’ve open an account to monitor/protect thi... See more


Company details

  1. Credit Reporting Agency
  2. Credit Bureau

Written by the company

As the world's most used provider of company credit reports, we can deliver accurate credit reports from anywhere in the world. Visit Creditsafe today your company's credit score online.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(3,795)

451 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Informative, helpful & professional

Scott was very informative, helpful, and professional throughout the process. He took the time to answer my questions clearly without being pushy or trying to pressure me into anything. I really appreciated his honest approach and excellent customer service. Thank you, Scott!

3 July 2026
Rated 5 out of 5 stars

Andrew was extremely knowledgeable and…

Andrew was extremely knowledgeable and provided clear, practical guidance throughout the renewal process. He took the time to explain everything and made the experience straightforward. I really appreciated his support and would highly recommend him.

26 May 2026
Rated 5 out of 5 stars

Really happy with the service and…

Really happy with the service and advice we receive from Credit Safe. Our Account Manager, Graham, took the time to understand our Business and suggest a package and products that work for us. Great customer service, great product, great experience.

6 July 2026
Rated 1 out of 5 stars

Just under 3 years ago i brought a…

Just under 3 years ago i brought a company i worked for. We won a big order 350 k, we lost this order because Creditsafe gave us a poor rating, 3 years later we have trippled our profitability through turnover we have refurbed our offices and showrooms, and we are continously getting offers to sell. Creditsafe were detrimental to our business. I relay this story to all that come to see us. We are just finishing our biggest most profitable project yet.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Had the need for a reliable credit…

Had the need for a reliable credit reference agency for a long time, and have been working with some for equally the same time.. however since we made the switch to Creditsafe UK they have been by a long distance the very best, and this was reaffirmed by the great work and support we always received to any enquiry or question from Mr Dale Rosser our Account Manager, he is a credit to the company and a talent to be retained! We would have no hesitation in recommending Creditsafe UK and Dale Rosser to anyone searching for a great and reliable credit reference agency. Really is a look no further situation!

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, really easy to use. Book training as soon as I'd signed up. Excellent customer service team. Can't fault the onboarding process and the quality of the product.

30 June 2026
Rated 5 out of 5 stars

I spoke with Andrew Ashcroft who was…

I spoke with Andrew Ashcroft who was very informative and helped massively. He was very professional and helped us out very quickly, offered us a tailored package that's right for our business and even didn't mind our little daughter making some noise in the background of the call!

Thanks Andrew!

30 June 2026
Rated 5 out of 5 stars

Excellent service from Sandra…

Excellent service from Sandra throughout the process. She was friendly, knowledgeable and took the time to explain everything clearly. The setup was straightforward, and the platform provides valuable insights that will help us make more informed credit decisions. A great experience from start to finish. Highly recommended.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

The customer service experience was…

The customer service experience was great - Evan took the time to set us up with a temporary account and went through comparison of our existing solution to that offered by creditsafe explaining the differences and benefits of the system

29 June 2026
Rated 5 out of 5 stars

After a difficult week of the computer…

After a difficult week of the computer saying 'NO', I actually got to speak to a real person at CreditSafe, Garin was a breath of fresh air, someone who was instantly able to assist with our Company Credit Score Questions, knowledgeable, super helpful and friendly! Great service and will use again!

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Hi Creditsafe Team

Hi Creditsafe Team. Lovely to speak with Carly earlier today. All good with the service that you provide with the online client credit search, no problems at all.
Pleased to renew our contract with you for a further 24 months, with a helpful team, easy to use portal and a very competitive price, why wouldn't you! :)

29 June 2026
Rated 1 out of 5 stars

These guys are obvious amateurs

These guys are obvious amateurs, they have given out our business phone no to numerous what i can only presume as credit chasers, the no they have given is a totally different business to us, we constantly get harrassed and my next level is i will complain to the ombudsman, for those that are paying this company to chase down the right company i wouldn't bother

25 June 2026
Unprompted review
Creditsafe  logo

Reply from Creditsafe

Hi Ruth

We’re really sorry to hear about your experience and the frustration this has caused.

The telephone information we hold is sourced from a third-party provider, as there isn’t a single official database for this type of data. While we do our best to ensure accuracy, we fully appreciate how disruptive it can be when incorrect details appear, and we sincerely apologise for the inconvenience and repeated unwanted calls you’ve received.

We have now taken action and can confirm that the number in question has been removed from our records.

If there’s anything further you’d like us to look into, please don’t hesitate to get in touch directly on 02920 886500 or email help@creditsafeuk.com, we’re here to help and want to make sure this is fully resolved for you.

Kind regards,
The Creditsafe Team

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