Creditfix Reviews 

44,238
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 3,704 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, understanding, and professional, often going above and beyond to assist. Many highlight the excellent customer service, noting that agents are polite, friendly, and efficient in resolving queries and explaining complex processes clearly. People appreciate the supportive and reassuring service received throughout their IVA journey, with many feeling their concerns were addressed quickly and effectively. However, some customers also noted issues with the closure process and communication, experiencing significant delays in receiving completion certificates and a lack of correspondence for finance-related matters. A few other people also felt that payments could unexpectedly increase or that additional fees were demanded, sometimes exceeding original debts. Some reviewers were not happy with specific interactions, describing them as unhelpful or even degrading.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, support, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, politeness, and... See more

Service

Reviewers mention positive feedback about service, with many expressing happiness and satisfaction with the... See more

Payment

Consumers generally report positive experiences with payment, often expressing gratitude for the support... See more

Customer communications

Clients share ambiguous opinions on contact, with some reviewers reporting positive experiences, finding it... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an issue this month which required some explanation. I was lucky enough to speak to an officer called Paul Breslin. Thoroughly understanding, thoughtful and incredibly pleasant. He put my mind a... See more

Company replied

Rated 5 out of 5 stars

I have been on IVA with CreditFix for 3 years now. Any time I had any issues with payments, change of circumstances they were helpful and understanding. I have to give shoutout to Paul Breslin for exp... See more

Company replied

Rated 5 out of 5 stars

Sandhya Nowbuth was extremely helpful today. I had made a couple of calls previously and was just given the run around no one was actually helping with my issue. Sandhya looked at my file listened t... See more

Company replied

Rated 5 out of 5 stars

Nikhilesh communicated in a professional manner explaining why he had phoned me. Nikhilesh informed me that my closer of my IVA was almost completed and gave me information and allowed me time to un... See more

Company replied


Company details

  1. Insolvency Service
  2. Credit Counseling Service
  3. Debt Relief Service

About Creditfix

Written by the company

Creditfix and UK Debt Expert are two of the UK's leading debt help companies. As part of the Creditfix Group they provide confidential support to those in need. Talking about debt isn't always easy, that's why our experts are proud to offer friendly, non-judgemental guidance on all the solutions available to help people make informed decisions for a brighter financial future.

Write off up to 81% of your unsecured debts

We've helped over 185,000 people out of debt and we can help you

How much debt do you have?

£0 - £2,000

£2,000 - £6,000

£6,000 - £20,000

£20,000 +


Contact info

4.9

Excellent

TrustScore 5 out of 5

44K reviews

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4.9

All reviews

(44,238)

3,397 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

very efficient service

very efficient service, good communication and felt confident everything was being taken care of.

Khadah Hamisha was especially great in the final stages of my agreement.

14 July 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

Was polite and helpful

Was polite and helpful

14 July 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

During my IVA I never had any problems…

During my IVA I never had any problems contacting creditfix and the people were always very helpful. After my IVA finished I was concerned this was still showing on my credit profile unfinished over a year later. I contacted Creditfix and spoke to Nikhilesh Bhowon who escalated my query and this has now all been completed and confirmation sent to me. Very good service throughout the process. Many thanks.

13 July 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

Great communication!

Good communication from Muzzammeel Issobe!

14 July 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

Have just finish our Iva with credit…

Have just finish our Iva with credit fix , they done an excellent job over the five years , have spoke to Sarvesh. On the phone today who has been very helpful and very nice man answering our questions today thankyou for your help much appreciated

14 July 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

Very happy with the results today

Very happy with the results today. Very good job and good service thanks to Sharvam Bhurosy,

14 July 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

Ishitah Jeebun was really helpful in…

Ishitah Jeebun was really helpful in resolving my matter

14 July 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

Great communication RAWSHIA YADALLEE…

Great communication RAWSHIA YADALLEE was very helpful and knowledgeable

14 July 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

Friendly

Friendly, listened and actioned effectively. Good customer service.

14 July 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

Really easy to do and easy to contact…

Really easy to do and easy to contact with any issues. Great customer service from Muzzammeel Issobe

9 July 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

Sharvam Bhurosy Really helped me today…

Sharvam Bhurosy Really helped me today explaining the process of finishing my Iva early and what information I need to have and what happens next I’ve become really unwell and don’t need the hell of dealing with the Iva and the horrendous 5 year process only 5 months left but the customer service today on this one occasion was brilliant

13 July 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

Car PCP

I spoke to Sandhya Nowbuth today regarding an upcoming issue with my PCP car finance ballon payment. Sandhya was very polite and happy to help, she answered all my questions professionally and explained all my options. And made me less anxious and put my mind at ease. Very happy with my communication with sandhya.
Thank you for your help
Tony

13 July 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

He talked me through everything

He talked me through everything, explained it all from start to finish.

13 July 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

Am very happy with everything

Am very happy with everything, I spoke to Ishitah Jeebun and she explain everything well to me.

13 July 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

I spoke with Sharvam Bhurosy who was…

I spoke with Sharvam Bhurosy who was extremely helpful with my query today. He was patient and gave a lot of useful information, and above all, he was polite and friendly.

13 July 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

I spoke to mikal today he was very…

I spoke to mikal today he was very helpful and very professional such a nice man

13 July 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

The customer service was very helpful 👌

The customer service was very helpful 👌

13 July 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

Jayshree Ramkhelawon service was…

Jayshree Ramkhelawon service was excellent even though I had to wait nearly 35mins before the call was answered. Very professional, Clear and Precise to my question to closure of account as I now totally g paid of my payments. Received confirmation of closure of account within 5mins. Regards Sarita

13 July 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

Service was exceptional by Toni-Jaye

2 July 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

Yucranee was very friendly and…

Yucranee was very friendly and understanding . Helped me to understand what what going on and hopefully it will be sorted asap
Thank you for your help

11 July 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

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