Creditfix Reviews 

Ruth was exceptional today.
Information and help was wonderful

Spoke with this lovely lady today who resolved my query promptly. She was knowledgeable, friendly and patient.

Thank you.

Brilliant service very understanding and got the job done quick

Ishitah Jeebun was very helpful i suffer from stress,anxiety and depression overall take medicine for other reason and have to undergo surgery. I was really stress but she made me feel comfortable and gave me assurance that everything would be fine and explain the process patiently.

Danusha Changea was very sensitive and caring! Fabulous person to deal with! Explaining every step and holding my hand at every opportunity! Thank you!

Soovidha was exceptionally kind, thoughtful and considerate. This young lady was on top her game today with a very high level customer service. Creditfix employs the best and this lady fits the bill perfectly. Well done Soovidha.....

Keertisha Seeram
Spoke with this lovely lady today who resolved my query promptly. She was knowledgeable, friendly and patient.
Let's say goodbye to automated services and put Keertisha in charge.
Thank you.

Harshikha was great, super helpful and reassuring. Gave me all the information I needed and stayed on the phone to ensure I received the email I needed. Thank you, for calming my anxiety 🙂

Just into my final year of my IVA with creditfix and missed a payment due to a change of bank details. Spoke to
a fantastic young man called Charlie McAteer who helped with taking the payment and sending me a link to set up a direct debit to safeguard against any future card detail changes. I'd like to take a moment to praise Charlie for his helpful and professional manner which left me happy and confident about any future payments.
Thank you Charlie, you're a " Credit" 😉 to the company 👏

I used credit fix for 4 years, always a outstanding service, very polite and understanding, my last contact was with Yuvranee who done an amazing job along with Mrs Noodhish, thank you

Urtika was very helpful and answered my query in diligent manner.

Neelesh Keesoondoyal Was very helpful and solved my issue quickly and without fuss

Very prompt and excellent customer service

Was assisted by Trevor, very lovely gentleman. Went an extra mile to make sure all my questions were answered correctly. I was a bit confused but he truly understood what I was trying to say though my English is not the best. Very good customer service. Thanks Trevor

The 2 stars are purely for when i started with creditfix , if i could give 0 for the end of the process I would .

When I first signed up with creditfix, they were amazing! Really helpful couldn't do enough, that lasted around 3 years ...
But as I was coming to the end of my IVA I decided to settle it sooner and asked for a final Settlement amount , they sorted this for me and I had less than £1000 left to pay so I agreed to that Settlement, they told me that while I was waiting to pay final Settlement that I was not to stop my monthly direct debit because it would go against me , so I ended up paying an extra £90 AFTER the Settlement amount was agreed.
I paid it all off and then asked for my £90 back as I was assured over the phone by one of the staff that this would be returned to me once the IVA was closed .

I received an email stating that my account was closed ( Great news!) I then sent a reply asking where my £90 was ?
They claimed it hadn't overpaid and couldn't find anything on my account, I replied that I have proof that I overpaid and received the most rude and insulting email back arguing that I wouldn't get the money back , I told them I didn't agree to the extra £90 being taken and that they were stealing .
They didn't reply so I raised a payment dispute with my bank and my bank instantly paid it back to me .

An awful end to the process after such a lovely start , after this experience I hope I never have to have dealings with them again , I would NEVER EVER recommend them to anyone because of how they dealt with me at the end .

Just wanted to send a little note. Thanks for helping me your service was second to none. Very helpful all the way through to the end. And a big thank you to urtika for working on my case and closing it sooner. Thanks again guys. Leon Fearn.

My call related to query on an IVA dating back sometime ago, this didnt effect the great customer service I received by your staff member Ishitah Jeebun, a credit to your company, thank you

The customer service adviser is a professional and very helpful.

Trevor was a great help today. Put my mind at rest after a difficult few days 👍