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Credit Canada Reviews 

213
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, compassion, and non-judgmental approach, making them feel heard and understood during stressful times. Many highlight the exceptional customer service, noting that employees are knowledgeable, patient, and provide clear, detailed explanations of available options. The service is frequently described as helpful and efficient, with many people appreciating the guidance and support received, which often leads to a sense of relief. However, some people mentioned that they could not receive assistance due to being residents of Quebec, as local laws differ.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, patience, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the excellent support and... See more

Service

Customers had positive experiences with service, with many recommending it to others for various needs, such... See more

Customer communications

Consumers find contact to be a positive and worthwhile experience, with many recommending reaching out for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was unsure who to talk to about my debts. I originally went to a bank to discuss consolidation but they only wanted to profit off of my situation by charging extremely high interest over a short rep... See more

Company replied

Rated 5 out of 5 stars

I am so grateful for the conversation and plan I was able to organize with Doris Asiedu, Credit Counsellor, today. Before I called I had been stressed about my debt and felt very confused on what to d... See more

Company replied

Rated 5 out of 5 stars

Complete and concise answers to my questions, and detailed. These people know their stuff! A Credit Canada representative got back to me speedily and then conducted a follow up to see if I had any mor... See more

Company replied

Rated 5 out of 5 stars

If you're having problems with debt, or feel like you're stuck paying an insufferable amount of interest, CALL THEM! This is your solution! Doris is wonderful, she's very knowledgeable and there was n... See more

Company replied


Company details

  1. Credit Counseling Service

About Credit Canada

Written by the company

For more than 50 years, Credit Canada has been providing debt relief to people just like you. As a non-profit organization and Canada's first and longest-standing credit counselling agency, we've helped thousands avoid bankruptcy, become debt-free and achieve financial wellness.

Our team of certified Credit Counsellors works with Canadians daily to find the right solutions based on their situation. Our services include confidential and free one-on-one financial counselling, low-cost debt repayment assistance and interest relief, and financial wellness education. We are also a financial literacy leader, providing insight and thought leadership for the media, community, and government-supported initiatives.

Credit Counselling Canada accredits Credit Canada, we have an A+ consumer rating with the Better Business Bureau, and our clients consistently give our team 5-star reviews on Google.

Credit counselling is confidential, non-judgemental and free. Our certified Credit Counsellors will review your debt situation, discuss your options, and take the time to explain the pros and cons of each. If our Debt Consolidation Program can provide the debt relief you need, our Counsellors will explain how it works, the benefits, and how to get started.

Visit us at www.creditcanada.com or call us at 1.800.267.2272 to speak to a credit counsellor right away.

Speak to a Credit Counsellor Now

Contact info

4.8

Excellent

TrustScore 5 out of 5

213 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(213)

84 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Help!

Saj was very helpful with all my needs. 10/10 would recommend.

23 October 2024
Credit Canada logo

Reply from Credit Canada

We're so happy to hear Saj was able to help you out. Thanks for recommending us!

Rated 5 out of 5 stars

Great customer service

Great customer service. Very knowlaheable representative and great communications. Answered all my questions and the program recommenced is perfect.

29 October 2024
Credit Canada logo

Reply from Credit Canada

Thanks for the kind words, we're thrilled to hear we provided the program you needed.

Rated 5 out of 5 stars

I really appreciate all the help that…

I really appreciate all the help that Kelly gave me. She was kind, understanding, and incredibly helpful. I recommend that if people are going to use an agency, they use this one

28 October 2024
Credit Canada logo

Reply from Credit Canada

Hi Philip, we're so glad to hear that Kelly was able to help. Thank you for the recommendation!

Rated 5 out of 5 stars

The agent was very helpful

The agent was very helpful, understanding and knowledgeable. Made an uncomfortable conversation very comfortable.

16 October 2024
Credit Canada logo

Reply from Credit Canada

Hi Jean, we are pleased to hear your counsellor made an uncomfortable conversation very comfortable. Thanks, Credit Canada

Rated 5 out of 5 stars

I reached out to Credit Canada

I reached out to Credit Canada, for assistance. Their professionalism, the respect and courtesy they provided was beyond exceptional. My counsellor was open, responsive and very patient and most of all nonjudgmental of my situation. I recommend Credit Canada to anyone who could benefit from their services

23 October 2024
Credit Canada logo

Reply from Credit Canada

Hi Nicole, thank you for such a beautiful review. We are pleased to hear that your appointment with your counsellor went beyond exceptional. Credit Canada

Rated 5 out of 5 stars

Thank you Saj

Saj was kind & informative - I was nervous to inquire about the debt I have but he made the experience actually pleasant.

I was at ease speaking about a topic I normally try to avoid so that was so refreshing, I feel so much better having come up with a solution for the debt and steps to build my credit and relationship with money.

Thank you Saj.

20 October 2024
Credit Canada logo

Reply from Credit Canada

Hi Robyn, we appreciate your beautiful review. It is nice to hear how kind and informative Saj was during your appointment and how helpful it was. Credit Canada

Rated 5 out of 5 stars

Very happy!

Explained everything clearly and answered all my questions. Was extremely helpful!

18 October 2024
Credit Canada logo

Reply from Credit Canada

Hi Meghan, thank you for the review. We are pleased to hear that your counselling appointment was extremely helpful. Credit Canada

Rated 5 out of 5 stars

Great service

Very polite explained everything i needed to know !

15 October 2024
Credit Canada logo

Reply from Credit Canada

Hi Jake, thanks for the review. We are pleased to hear that everything was explained to you and that the counsellor was very polite. Take care, Credit Canada

Rated 5 out of 5 stars

I recently signed up for Credit Canada

I recently signed up for Credit Canada. Onboarding was smooth with no judgement. I talked to Cathy, she was very friendly and understanding with no judgement. after my meeting I received a thorough email with the details we discuss and next steps. I feel more relax and looking forward to completing this program.

5 October 2024
Credit Canada logo

Reply from Credit Canada

Hi C. Bailey, thanks for the review. Cathy is amazing and provides great counselling support with no judgement. We are pleased to hear that you were satisfied. Take care, Credit Canada

Rated 5 out of 5 stars

EXCELLENT SERVICE

Very positive experience. Representative was so knowledgeable, pleasant and kind.

28 September 2024
Credit Canada logo

Reply from Credit Canada

Hi Shelley, we are pleased that you had a positive experience with your counsellor. Thanks again for the review, Credit Canada

Rated 5 out of 5 stars

Anxiety to Confidence

I started off today by being extremely overwhelmed about my debt situation, and after calling and talking with Saj, I feel so relieved. He was super helpful, patient and explained every step thoroughly. Im very impressed, and I feel like Im back in control of my debt.

25 September 2024
Credit Canada logo

Reply from Credit Canada

Hi Em, we're so happy to hear Saj was able to provide some relief and get you back in control. We'll pass along your message to him.

Rated 5 out of 5 stars

Amazing service

I was honestly really afraid and intimidated to make the call to Credit Canada. No one likes talking about their debt, especially with a stranger. It can be very unsettling and nerve racking. I never leave reviews like this, but honestly I had to after my experience today. Saj was a delight to speak with. He answered all of my inquiries, made me feel like I was not alone and that I had support. Not only did he give me some solid and knowledgeable information for my particular situation, he also gave me some options useful to my unique circumstances. I would recommend anyone to get any contact with Credit Canada if you are in debt, approaching that line or even just to get more information about credit. I am overall pleased with the support I’ve received. 5/5 stars!

23 September 2024
Credit Canada logo

Reply from Credit Canada

Hi Kelsey, thanks you for such an inspiring review. Many feel the same way as you did and feel better after speaking to one of our great counsellors. We appreciate the review and wish you all the best. Credit Canada

Rated 5 out of 5 stars

The councilor was very helpful and…

The councilor was very helpful and understanding.

7 September 2024
Unprompted review
Credit Canada logo

Reply from Credit Canada

Hi Ellie, thanks for taking the time to provide a review. We are pleased it was helpful for you. Credit Canada

Rated 5 out of 5 stars

Knowledgeable, Kind, and Supportive

Cathy at Credit Canada has been an incredible support to me the past few years. She has a wealth of knowledge and resources, and has been empathetic and nonjudgmental in all our interactions. I highly recommend Credit Canada and especially Cathy.

6 September 2024
Unprompted review
Credit Canada logo

Reply from Credit Canada

Hi Elisa, thank you so much for your beautiful review. We will let Cathy know how great she did supporting you. Credit Canada

Rated 5 out of 5 stars

Very kind on the phone and helpful

Very kind on the phone and helpful. I really appreciated Cathy.P’s advice and help today.

17 August 2024
Unprompted review
Credit Canada logo

Reply from Credit Canada

Hi Elizabeth, that you for the review. We are pleased to hear that you had a great phone appointment with Cathy. Sincerely, Credit Canada

Rated 5 out of 5 stars

Cathy friendly and non-judgemental

Cathy was efficient, non-judgemental and friendly. She listened to us, asked good questions, and in the end gave us a few options to consider along with some really good advice. We would highly recommend anyone looking for credit advice to call Credit Canada.

7 August 2024
Unprompted review
Credit Canada logo

Reply from Credit Canada

Hi Jude, thank you very much for your lovely review. We will let Cathy know how great she did for sure. Credit Canada

Rated 5 out of 5 stars

Cathy was excellent

Cathy was excellent, very thorough and she calmed my anxiety right away, talked me through the process, recommend me an LIT that would further help in my debt situation. I can't say enough good things. If you're struggling to stay afloat in today's economy, there is help and they're only a phone call away.

7 August 2024
Unprompted review
Credit Canada logo

Reply from Credit Canada

Hi Merc, thank you very much for your review. We are pleased Cathy was able to review your options and find a solution that meets your goals. Credit Canada

Rated 5 out of 5 stars

Cathy plowman agent I was talking to…

Cathy plowman agent I was talking to was extremely knowledgeable about what she was doing explaining everything in detail, She was great help. I would recommend this organization and particularly this agent( Cathy).

30 July 2024
Unprompted review
Credit Canada logo

Reply from Credit Canada

We're so glad Cathy was such a great help. Thanks for the recommendation!

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