Creative.Lighting Reviews 

I ordered last summer 20 led outdoor solar stair lights. Two of those did not work but replaced. This summer seven lights did not work at all. They did not replace but offered a 30% discount on new order. I think that the fault ratio (7 out of 20) is excessive but they denied it!

Creative.Lighting is a Chinese company claiming to be a Swedish company. I purchased a projector from them and then asked to return it within the 30 day return period. They agreed to the return but would only provide a return address in China. They are in violation of EU laws by not providing a responsible company nor an address on their website, not providing a return address in their return conditions, and only providing a return address in China, after agreeing to accept a return. The address provided was: Megan Zhao
Yanxiangzhigu, Yanfa Building 105,
Gaoxin Road 11,GuangMing street,
518107 GuangMing District
Shenzhen
China
+86 13670171782

I encourage anyone living within to EU to file a complaint with European Consumer Centres Network - eccnet

Difficult to return items. Unfriendly customer service via chat. Claiming they sent response to my email, which I never received. Do not buy from them

Difficult to return unwanted purchase as item has to be shipped back to China! The cost of shipping is more than the cost of item.
Ensure that you are sure of the item you want.
Company offered goodwill gesture of £60 first but reduced it to £30 when i agreed to receive the £60! Terrible experience.

Total scam. I had a package go missing, they insisted I file a police report, which I did - even though the delivery company should be held accountable for not delivering the package safely. Then after I provided them with proof that the police were unable (lack of evidence) to take any action they (someone called 'Ebba' probably not even his/her real name) stopped replying to my emails.

There are many companies out there that treat their customers with respect and deliver excellent customer service. However, creative.lighting is not one of them. Avoid this company at all costs!

I came across this website on Instagram. That time I was looking for a replacement for the chandelier we had in the front door which fell down because of the big storm sometime ago. I went around the shop looking but I wasn’t happy with the ones I saw.
I ordered the 12 leaves without even knowing how it would turn out. I waited for months to have it installed because our electrician was busy. Finally got it installed and we were so happy to have bought it. There are features that I didn’t even know of like changing the intensity of the brightness. Our friend who was watching it installed decided to order one too. After a week we decided to order the same one for another part of the room.

Absolute scam. They are selling low quality products claiming they are Swedish but are actually Chinese.

They then force you to return the good to China at your expense if you are not happy. Scam of the highest order.

Completely untrustworthy - AVOID

In April 2025 I ordered 25 silver Ray dudes lamps.
The lights look really cool and the light they produce is also very nice.
However, when fully charged the lights only burn for about 5 hours, not long enough for a full dinner service.
The biggest problem is that after just 4 weeks, of using the lights only 4 nights a week, 9 of the charging cables are already broken and worse, 5 of them broke off inside the lamp, so both the cable and the lamps are unusable.
On contacting customer support, the answer was " we never had this complaint before, you need to be more carefull"..........

We treated the lamps with a lot of care and never forced any of the cables or anything like that.

€ 747,= paid and after 4 weeks I can't use 9 of the 25 lamps.....

Poor quality and even worse support.

This is a scam. Pretending to be a legit company from Europe. But is just drop shipping from Ali express in China.
You can buy the exact same product for a fraction of the price on AliExpress.
All the 5 star reviews are obviously fake.

Purchased a couple of remote control lights back in April. The lights arrived but had no remote controls. I wanted to return them but they kept offering for me to keep them and offered me a partial refund. Absolutely not as they are not fit for purpose, I am not blowing best part of £80 for something I can't use. They insisted I had to pay for returning them, even though this was a factory and distribution issue that the lights arrived to me incomplete. After email exchanges, I relented but insisted that the postage charge (£30) is refunded along with the lights as the reason was not my fault. It has now been 3 weeks, no refund and no answer to any of my emails, completely ghosting me. These are nothing but a bunch of crooks boasting top quality Scandinavian products but cheaply manufactured and shipped from China.

The package looked like it had been through a rough delivery, but the light was so well packed that it arrived in perfect condition. It works perfectly, and I'm really impressed with amazing lighting effects!

Absolutely love the space projector! It’s been such a fun way to spend quality time with my children talking about the planets

Have ordered motion lights several times. I have them on my stairs, in my wardrobes and in my kitchen.

Ordered two products from them over 3 months ago and only received one. They refused to give me a refund for the second item that was never received and now customer service are ignoring my repeated attempts to contact them.

Delivery is from China, took ages (over a month!).

The magnets are crap, one light just falls when it's vertical (not upside down, just stuck to a wall).

The reviews on their website are probably a scam, I don't see a way to post a review on my order.

I purchased a bedside lamp after seeing it on Facebook. It's stylish and fits perfectly with my decor, but the touch controls are a bit sensitive-sometimes it turns on when I don't mean to. Still, I love it.

I wish I had checked reviews before ordering with Creative.Lighting. I've been scammed by this Chinese company. I ordered a light with them that looked very qualitative on their website. I had looked into cheaper alternatives on Amazon but I decided to pay a bit more to get something really nice. When my delivery arrived, I immediately noticed the product looked very cheap and similar to what I could have gotten on Amazon, if not worse... I contacted them to return the item, and they started by offering me a £15 discount on their website for another purchase. I insisted with a return, and they gave me an address in China for which I would pay the shipping fees, or an immediate £5 refund. I took the £5 refund as I sensed the return process would not be straightforward... So basically, I paid for a really cheap product 3 to 4 times more than I would have paid on Amazon. The company is most definitely not based in Sweden.

Delivery was super fast. The only thing I’d mention is that the packaging was a bit basic, but the lamp itself feels sturdy and well made. Great value for the price.

The customer service is great! I accidentally put the wrong street number, so the delivery failed and was already being returned when I realized it. I emailed them for help, and they quickly updated my street number and arranged a redelivery. Super helpful!

Recently bought a USB charging station from them. Very useful, like it.