Contacted created brilliance to price match one of their rings that I saw on discount to another website. They agreed and created the ring for me and they did it within 2 weeks!!! 5 stars on... See more
Company replied
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Bought an engagement ring two years ago and it was absolutely stunning. Then I bought a pair of diamond and sapphire earrings in July which are amazing. After a few months of wear it seems like they'v... See more
Company replied
I spoke with Selda initially and she was amazing. Very informative and really helped steer me in the right direction. Once I got onto the website, everything looked absolutely amazing and I found the... See more
Placed an order on Thursday item arrived on Friday I was kept fully updated on arrival time parcel was securely packaged and finally I’m so happy with my purchase Thankyou for a first class service... See more
Company replied
Company details
Written by the company
At Created Brilliance, we specialise in lab-grown diamond and precious gemstone jewellery, blending modern innovation with timeless elegance. Designed in our Hatton Garden studio, each piece in the Created Brilliance collection is thoughtfully crafted to enhance the natural beauty of our gemstones and maximise their brilliance. Our mission is to offer exceptional jewellery while upholding the highest standards of craftsmanship and ethical practices.
Contact info
14 Kirby Street, EC1N 8TS, London, United Kingdom
- +44 (0)20 7061 1019
- info@createdbrilliance.co.uk
- createdbrilliance.co.uk
4.7
Excellent
53 reviews
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Excellent customer service.
Excellent customer service.
They were happy for me to send a damaged ring back for free repairs. All was fixed within a week and sent back to my new address at no charge.
Thank you
12 January 2024
Unprompted review
Reply from Created Brilliance
Dear Luke, thank you for your kind words! We're delighted we could assist you with the repair, and we appreciate your trust in our service. Sharah, The CB Team
Customer service on a whole new level
Bought an engagement ring two years ago and it was absolutely stunning. Then I bought a pair of diamond and sapphire earrings in July which are amazing. After a few months of wear it seems like they've showing sings of oxidation so I contacted their customer service. I'm happy to say they just needed cleaning and were definitely not oxidized. They took them, cleaned and polished them and sent them back within less than a week and completely free of charge. Perfect example of how customer support should be done from start to finish. Highly recommend their products
13 November 2023
Unprompted review
Reply from Created Brilliance
Dear Peter, thank you for taking the time to share your experience with us! We appreciate your understanding regarding the oxidation concern and are pleased we could address it promptly. Our commitment to exceptional customer support is a top priority, and we're thrilled to have met your expectations. If you have any further inquiries or if there's anything else we can assist you with, feel free to reach out. We sincerely appreciate your recommendation and look forward to serving you again in the future. Cristina, The CB Team
Quick delivery
Quick delivery, nice package and great quality. Got this through my World Privilege Plus memberships so got a nice discount also. perfect
23 October 2023
Reply from Created Brilliance
Dear Sheila, thank you so much for your positive feedback! We're thrilled to hear that you enjoyed our quick delivery and found our product to be of great quality. We appreciate your support and hope to continue exceeding your expectations in the future. Cristina, The CB Team
Best costumer service
I haven't seen any company that values her customers so much and going beyond the 100% to achieve their satisfaction!
I ordered a ring through a third party company and unfortunately it was too large so I contacted Created briliance to see my options! I can't be thankfully enough for how fast they approach my problem and solved within couple of days. In these period of time they constantly emailed me and keep me up to date with all the process!
I am a very satisfied customer and will have no doubt to recommend their products and services to anyone who wants to purchase any items from them!
23 August 2023
Reply from Created Brilliance
Dear Florin, Thank you so much for your glowing review! We truly appreciate your kind words and are delighted to hear about your positive experience with us. Your recommendation means a lot to us, and we look forward to serving you and anyone you refer in the future. Sharah The CB Team.
Stunning ring and fits perfectly with…
Stunning ring and fits perfectly with my engagement ring from the same brand
31 July 2023
Absolutely stunning ring
They were extremely helpful in answering all my queries. My ring arrived as quickly as they said it would, and it was absolutely stunning.
19 July 2023
Reply from Created Brilliance
Hey Mary, thanks for taking the time to share your experience with us, we really appreciate your trust in our brand. Thanks again for choosing us and sharing your positive experience! Maggie, The CB Team.
Beautiful ring and great communication.
The ring is stunning. I have honestly never seen ring that sparkle and shine like this ring does. I contacted them a few times during the process and always received clear and prompt responses. Highly recommended!
9 May 2023
Unprompted review
Reply from Created Brilliance
Dear Dana, Thank you so much for your kind words and for taking the time to share your experience with our product and service. We're thrilled to hear that you find the ring stunning and that it exceeds your expectations in terms of sparkle and shine. We wish you many joyous moments with your stunning ring. Sharah The CB Team.
Outstanding customer service
Outstanding customer service. My issue was dealt with quickly and efficiently. I had to send off my fiancés ring for inspection, and Created Brilliance could not have been more fantastic - sent me a prepaid label to return the ring, emailed me less than 24 hours later with details of the replacement and then the ring arrived back with me Special Delivery by 1pm. In total, I think it took about 4 days total to resolve and replace the ring. Absolutely wonderful, could not recommend more highly.
3 July 2023
Unprompted review
Reply from Created Brilliance
Dear Matt, Thank you so much for taking the time to write this lovely review. We greatly appreciate your kind words and recommendation. They mean a lot to us and serve as a testament to the quality of our products and services. Cristina, The CB Team.
Really lovely ring
Really lovely ring that was delivered quickly. Service was great and overall excellent exeprience.
13 June 2023
Unprompted review
Reply from Created Brilliance
Dear Jonathan, Thank you so much for your kind words and for taking the time to share your experience with our product and service. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Sharah The CB Team.
Customer service was amazing and my…
Customer service was amazing and my beautiful ring arrived promptly! Incredible quality!
4 June 2023
Reply from Created Brilliance
Hi Carla, thank you for taking the time to share your positive feedback with us. We truly appreciate your kind words and are delighted to hear about your satisfaction with our product. Best, CB.
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