Lovely quality card and love the witty coasters. They are perfect for stocking fillers for older children (32 years old!) Prompt service, great communication and speedy delivery. Items packaged well... See more
Company replied
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Being disorganized I left it last minute to send a card to my fave cousin, and I don't really like the printed moonpig kind of thing so I gave Creased Cards a try. They had a great selection to choose... See more
Lovely range of cards. The handwriting service at no extra cost was brilliant as well! Saved on paper and postage rather than having to send it to myself and then back out again. Browsing, ordering... See more
Good quality cards and arrived very quickly within 48 hours of placing the order. Great communication too as one of my selected cards wasn’t available. When they discovered they did actually have on... See more
Company replied
Company details
Written by the company
With a shop in Brighton's historic Lanes shopping area as well as a funky worldwide website, we are the UK's freshest and most exciting greeting card & gift retailer. Our speciality is humour (some pretty edgy - be warned!) as well as unique and handmade cards & gifts.
Contact info
10 Meeting House Lane, BN1 1HB, Brighton, United Kingdom
- 01273321718
- smile@creasedcards.co.uk
- creasedcards.com
4.7
Excellent
544 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Fast and personal service
Fast and personal service. Love a hand written comp slip! Cards look a great quality too
5 March 2021
Quick delivery
Quick delivery. Good selection of cards. Prices on par with other outlets.
Also offer a handwritten service.
4 March 2021
New customer
Finding it difficult moving my in-shop hands, on searches for greetings cards to try making online choices, this was the first time I used the website.
It took a while to find my way round the cards but I made some choices and was very pleased with the speed of dispatch and delivery. I, like other reviewers was made to feel special by the hand written thank you slip for my order.
3 March 2021
Unprompted review
A really good selection of unusual…
A really good selection of unusual cards. The best thing about Creased Cards is the quick delivery.
2 March 2021
In the beginning i was searching for a…
In the beginning i was searching for a birthday card for my wife. I came across creased cards and found a card that was appropriate for her, and ordered it. Then the emails came flooding in thanking me for my order. The appreciation i received for the order blew me away. I only ordered a card i thought, no big deal. When it came i was surprised to find a personal note inside again thanking me for the order. Thank you Tilly,. I was left feeling very special!
1 March 2021
Great customer service
The card arrived very quickly and it put a smile on my friends face.
I love how they wrote a thank you note for the order, made my day.
24 February 2021
Dispatch date ignored.
I ordered a mothers day card to be dispatched on 9th March, unfortunately it was posted the day l ordered it, so almost a month early. I will be hearing about this for the rest of the year! I wanted to give a small business a try, but was left disappointed.
21 February 2021
Unprompted review
Reply from Creased Cards
Sorry to hear this. Can you email me your order details (P number is enough) at smile@creasedcards.com so I can work out why it went wrong. Thanks
Great choice of cards
Great choice of cards, all arrived in good time. Overall 10/10 experience.
13 February 2021
Unprompted review
Great selection of cards! Fast postage!
Great selection of cards. The two cards I ordered arrived the next day, packaged neatly. I'll be sure to remember Creased rather than searching through some of the other online stores with annoying jingles on their television adverts.
Thank you!
13 February 2021
Unprompted review
More stars if I could give them!
More stars if I could give them!
Superb service, I ordered a card for Valentine's day which was actualy a birthday card - Anthony called me to explain and ask if I'd like to change the order..
Quick delivery, I love the selection of 'different' cards!
11 February 2021
Unprompted review
Excellent as always
Excellent as always. Great products, reliable posting, and email communication to check any uncertain details.
8 February 2021
Sadly my last purchased hasnt arrived...
Not very star worthy - still hasn't arrived!
Although everything in the past has arrived next day I am guessing the Post office might have something to do with why its late .
7 February 2021
Reply from Creased Cards
Hey there. Thank you for giving us 1 star despite previous orders being good and that you feel this is Royal Mail related (very likely). Can you pls email us at smile@creasedcards.com so we can try to help. Your comment here is anonymous so we can't trace it and it feels unreasonable to give us 1 star without a chance to look into it for you. Thanks
Good choice delivered promptly with out…
Good choice delivered promptly with out any fuss or bother
7 February 2021
Reply from Creased Cards
Updated comments:
I've looked into it and see that the order was received on Monday night, so it was dispatched Tuesday. As it was going to non-mainland UK, according to the Royal Mail website it will take longer than onshore UK post.
I would also say that we have quite a few notices on our website homepage directing visitors to our delivery details which are updated every couple of weeks with latest status (https://www.creasedcards.com/s/delivery) . Each product item also has a delivery tab, which directs to this page.
We are very clear on both that currently the postal service is under strain (mainland or not) and that Royal Mail are not always achieving their delivery aims on any class of post.
Royal Mail status update is here - https://personal.help.royalmail.com/app/answers/detail/a_id/12556/~/service-update -
So, I don't believe the time it took to get to you is unreasonable in the current climate and whilst I'm sorry it was late, I'm not sure what else we could have done.
Re the pricing, I agree you have a point here. £3 is for European mail and it should not have defaulted to that. Jersey is UK pricing at £1.25 and so I will refund £1.75 later today - and look into why Jersey defaulted to that price point.
Thank you for your feedback - as a small independent business it is important to us and as you'll see from many other reviews on here, our service is generally sound. Sorry on this occasion the combination of order time, destination and date of need for the item didn't work out.
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