Lovely quality card and love the witty coasters. They are perfect for stocking fillers for older children (32 years old!) Prompt service, great communication and speedy delivery. Items packaged well... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Being disorganized I left it last minute to send a card to my fave cousin, and I don't really like the printed moonpig kind of thing so I gave Creased Cards a try. They had a great selection to choose... See more
Lovely range of cards. The handwriting service at no extra cost was brilliant as well! Saved on paper and postage rather than having to send it to myself and then back out again. Browsing, ordering... See more
Good quality cards and arrived very quickly within 48 hours of placing the order. Great communication too as one of my selected cards wasn’t available. When they discovered they did actually have on... See more
Company replied
Company details
Written by the company
With a shop in Brighton's historic Lanes shopping area as well as a funky worldwide website, we are the UK's freshest and most exciting greeting card & gift retailer. Our speciality is humour (some pretty edgy - be warned!) as well as unique and handmade cards & gifts.
Contact info
10 Meeting House Lane, BN1 1HB, Brighton, United Kingdom
- 01273321718
- smile@creasedcards.co.uk
- creasedcards.com
4.7
Excellent
544 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional service
Exceptional service, quality and great value for money. Thank you!
13 October 2021
My go-to online card shop
Great selection of cards, easy to navigate website, sensible prices and excellent customer service. Who could ask for anything more?!
12 October 2021
Unprompted review
Funny, rude, eclectic!
Funny, rude, eclectic! Creased never disappoint and back up their fantastic range with excellent customer service.
12 October 2021
Really great service
Really great service, ordered midday cards received the next day !!
Thank you
11 October 2021
Range ok, excellent personalised service
Range of cards a little limited, but a great service with writing and personalisation.
8 October 2021
Reply from Creased Cards
Thanks for your feedback Ben, pleased you enjoyed the service. I notice you bought a birthday card, of which we currently have c450 listed out of a total of c2000. We do not print on demand but focus more on those cards which are more unique, so we have to hold stock - makes it more difficult to do what some of the biggies do when they can simply be printed as and when you buy them. So, do email us and let us know what other cards you'd like to see, as we often buy in new and different stock based on customer feedback. All the best for now, and thanks for being a customer :-)
Excellent service
1 October 2021
10/10!!!!!
First time buying cards from this seller.
Overall experience was excellent from start to finish.
I appreciated the kind “thank you” note that came with my card.
The cards are made from good quality card & certainly look the part.
I’m looking forward to buying more cards in the near future.
Highly recommend!!!!!
20 September 2021
Reply from Creased Cards
Thank you Pamela - delighted you found us and pleased to have you as a customer. Appreciate you taking the time to review.
Message from a happy customer
Real fast delivery, great cards, will buy again in the future
11 September 2021
Very good choice of cards and was able…
Very good choice of cards and was able to send directly to the recipient on the day that I chose. Would definitely recommend this company.
11 September 2021
Superb service
Superb service - I’ve broken my wrist so I’m unable to write. Not a fan of digital writing so used the hand writing service for the personal touch. Very impressive customer service as always.
7 September 2021
Thank you
Fast delivery, good cards that are a bit different. Also a nice touch is the little hand written thank you note
2 September 2021
Shop Local and Nationally here! Better than moonpig!
Great service prompt and in my opinion better than moonpig! I’ve always shopped here at their shop in the lanes. So easy online to order and even get sent to people direct! So glad of this service as I am isolating with COVID-19.
19 August 2021
Reply from Creased Cards
Thank you for your nice words - really appreciate the review. All the best for now and hope to see you soon once you are not isolating. :-)
Great card selection and fab service
Always great card selection and prompt delivery - wonderful service
18 August 2021
So far not so good
So far not so good. I love your shop and always buy cards when I come down but the last 2 orders I’ve made online haven’t arrived.
14 August 2021
Reply from Creased Cards
***2nd Update*** - no contact received from the customer despite requests and only one order located, so we are unable to help further.
**Update - having checked all systems we can only find one order under your name Greg - and that was one from last week. We have not heard further from you by email as per request below, so assume your order has now arrived? I wonder if you might consider altering your feedback on here given it seems you have not ordered online from us until last week and so you reference to 'your last 2 orders' must be mistaken? And that we dispatched your order last week in the expected timings. We'll look out for any further from you by email**
Hey Greg, thanks for doing the review. I've checked the system and since we changed our web platform in April, I only see one order, which was dispatched on 10th Aug. Sorry if that hasn't arrived yet however unless you email and tell us it's difficult to try and rectify any issues. I will check the legacy system from pre April orders however I also see no historic emails regards any problems. We want to be the best we can, but it is difficult to help when the first we hear about an issue is through a public 1 star review on here. Perhaps you can email us at smile@creasedcards.com in future so we can try to put anything that is wrong, right. Tomorrow, we'll also check the legacy system for previous issues you seem to have had. Perhaps in the meantime, you could email to confirm you are saying the dispatch from earlier this week hasn't arrived. Thanks and all the best for now, Paul
Cards reasonably priced
Cards reasonably priced, hand written if wished at no extra charge. Reliable.
14 August 2021
Excellent handwritten card service
Excellent handwritten card service. Great card selection and the card I sent the recipient absolutely loved!
Card also arrived next day. No complaints! Will def use again
13 August 2021
First class!
As always - a friendly, helpful and first class service ..... why would you go anywhere else!
11 August 2021
Amazing service
Super fast delivery, gorgeous cards, lovely hand written note thanking me for my custom! Will definitely used creased cards again! 5🌟
10 August 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.