Cream and Browns Florist Reviews 21

Fast efficient service, ordered flowers to be delivered today to my mum in Middlesbrough for her birthday, and they were delivered 2 hours later. Great job, Great Service will use again.

My friends husband ordered and paid £52 for a bouquet of flowers to be delivered to his wife, the flowers didn't arrive, and as he was in hospital very poorly with cancer, it took him a couple of weeks to call and complain. The woman who answered the phone was not only extremely rude, she was absolutely vile!! She was adamant the flowers had been delivered, and she was incredibly condescending to him and refused to look into it or offer any refund or replacement flowers. Since then my friends husband has sadly passed away and these would have been the last flowers she would have received from him, this makes the woman's shockingly poor customer service even worse than she intended. I would avoid this business like the plague, and use one of the many other flowers shops that have a good reputation and excellent customer service.

If I could leave a 0 star I would. My husband had ordered me a flower box for valentine's day. He realised he had left it late but seen they did next day delivery, to which he paid for. And no sign of any flowers turned up that day.. As it was a weekend and he knew it would be busy he left it to see if they turned up. 4 days later he left an email to which I have proof of to cancel and refund He was obviously waiting for a response to which he didn't receive one . Due to personal reasons he got in contact via phone 12 days later. A woman rang him back saying she had spoke to the delivery driver and said they had been delivered. My husband replied well not to my house they haven't. Then she started getting snotty asking why he had waited 12 days to ring, over and over he replied he sent an email she replied they didn't receive one and did he not read the t&C's. Well obviously not but does not get away from the disgusting customer service. Then she kept asking again why he waited 12 days to ring in the end I was so irate, he did not want to say why as it was personal but I took the phone from him and blasted it to her over the phone. No apologies or anything. Apparently you need a signature she couldn't provide this or a pic. And reading some of these reviews I only wish he had first. It's not a florist I have ever heard of, or came across via word of mouth and no wonder. You can keep the £50 we are not scammers claiming something has turned up when it hasn't. I have a camera at the front of my house to prove no one came with flowers that day. In fact she didn't even say what day the invisible flowers were delivered. I was disgusted in the customer service my husband received today.

Disgusting customer service. Whoever deals with the phone calls needs good lesson in it.
Flowers clearly sent to the wrong address yet accused my dad of receiving them. Stating he shouldn’t have waited 5 days to ask for a refund, baring in mind he ordered flowers on valentines weekend he gave the benefit of the doubt for them not to arrive in time.
Absolutely vile woman if she is the owner, continued to ask why he left it 5 days when the flowers were ‘delivered’ they were not delivered to our property. Terms state a signature is required when receiving the flowers but this wasn’t mentioned on the phone, stated she didn’t receive an email but we have the email so she clearly ignores them.
Personal reasons as to why it was left ‘5 days’ which she was also told about on the phone but the main reason was giving the company the leeway because of the busy valentines weekend.
She would not offer a refund as ‘the flowers were delivered’. To which she could offer no proof of this.
Judging by the rest of the reviews on here it’s a common occurrence.

Absolute disgrace of a company.
Got order completely wrong then refused to actually talk to anyone properly to deal with the issues.
Brought dead flowers, that they ordered 8 days before the wedding and wondered why there customers were not happy with this.
They have made numerous claims like we have constantly sworn at them, bombarded them with texts messages and various other things without seemingly realising everything is either recorded or in some form of message be it be email, text, screen shots or recorded phone calls and all there accusations can be quickly disproven.
And after a bit of digging turns out they not part of any of the associations they were claiming to be and have not won any of the awards they were claiming to have. Funnily all of these have now been removed from there websites.
Do not trust star ratings associated with them as we have found out on sites where they can remove them they will.
Stay well clear they have no shame and will rip you off given the chance.

So I am said lovely family member you are slagging off in Kerry beaumonts review I did not shout or swear and you I have the phone call recorded on my phone to prove that it was you that told me to f off and slammed the phone down, how water would ruin a dress of a 3 year old is irrelevant how would you like a dripping wet ball of yellow flowers all over you never mind the fact it was bigger than she is, you blatantly lie, flowers are horrible I took the photos and have them timestamped on my phone to prove when they were taken which was in fact the day of the wedding, you weee a sarcastic cow on the phone very proud of how poorly you treat us all and your response to the review shows that too
Your flowers are horrible and so is your attitude; the fact you have your reviews on Facebook turned off and delete the bad ones off your website speaks volumes, wouldn't even recommend your company to my worst enemy
Look forward to seeing you in court

Will the pomander be yellow and dead as the one you sent was. I’m also loving your keeping going with this we have evidence that you've admitted hat the flowers were dead on the wedding day, you are completely delusion but I commend you for your efforts trying to get the better of us but who’s been lying about the organisations they are part of and awards they have won. Your website is looking a bit empty now you’ve have to remove the lies

Also who’s swearing there is not a single swear word in any of our reviews or anything we have saved so think you need your eyes testing you can’t read and also can’t see colour

Horrible flowers even worse customer service spent hundreds on my wedding flowers flower girls pomanda was ugly large and wrong colour been soaked in water so even if we wanted her to carry it would have ruined her dress grooms 🔘 hole has to be pieced together with other flowers as it fell apart before service mum and two other had wrist corsages mums was dead in car on way others browned on way died before meal tried to speak to them phoned slammed down and told my niece to f off emails ignored them today I attempted to speak to them didn't even get to speak had phone spammed down when the recognised my number another florist came to our rescue for a posy dor a 3 year old flower girl who was so upset had to report to trading standards as they are so bad wouldn't even give one star if I had a choice your now lying yes i held the bouquet what choice did I have ans have over 50 witnesses to rhe quality of the flowers have photos of us in car in way to venue of mums corsage Brown ans dead you yourself has sent evidence of flowers already being 6 days old before we received them look forward to resolving this soon as I will not let this go as all your other seem to do with your lovely attitude towards your customers i have emailed you 4 times asking for reply not text once that's another lie you have not replied once to any of my emails I called once yesterday I waa very polite to have phone slammed down your customer service is vile not my family I have a email which shows flowers where ordered on 15th and delivery was 16th on the order invoice you sent me to try and prove colour my wedding 23rd so that's 6 day old flowers so nice of you to send me that thank you as for text I've never text you but look forward to reading these if it's isn't resolved with out going to court all our photos habe been pinned so have all dates on times on so not old photos as you claim what a shame you chose this way to speak to me also a shame you have 5star reviews on bark on your website ive emailed them asking how you delete bad reviews i read yesterday Same issue bad flowers and rudeness from staff but I guess that's vendors some good some bad but we dont need to put up with them you have just admitted flower where 6 days old as your the thick ones but thank you for admitting pictures where taken on 23rd as that's the day you delivered them for my wedding so you've admitted they where dead on day you delivered brilliant so I now look forward to a refund as you have now admitted not fit for purpose under the CRA act of 2015 UPDATE I ordered my wedding flowers that you have now admitted where dead on the day 23rd may day you delivered as they claim on their website to be regional and national winners in the wedding industry awards along with many other awards I contacted these awards to get reply you have NEVER had any awards from them and I think this proves I'm not a liar as they called me it's them proven and also with my halve brain you keep referring to me as stupid I am clever enough to know flowers will die when there delivered on the 16th or wedding on 23rd you not going to say im stupid for outing you for claiming to be award winner and member of BFA who i have emails off telling ME you have never won anything or not a member truth hurts all evidence will be passed on on Monday ro relevant authorities please stop accusing my family is swearing it was you who told us to f off also when will you take down multi award winner off website i ordered my wedding flowers after reading you won nationals and regional wedding awards to find out that was a fake claim and they have insisted you remove it i have email to prove this I don't understand anyone who us is business who on a public site admits flowers where dead on day they delivered can still be so abusive to people who speak the truth this was my wedding do you not get why we are upset can you explain why you bought my wedding cake from what looka like m and s when I paid you for hand crafted cake I ordered white naked cake got horrible cream

STAY AWAY FROM THIS FLORIST !

unprofessional, rude and poor quality flowers!

I cannot express enough how delighted I am with the stunning floral arrangement delivered by Cream and Browns Florist in Middlesbrough for my mum's birthday. From start to finish, the experience was absolutely exceptional!

The moment the doorbell rang, I knew something extraordinary had arrived. The delivery person was punctual and greeted me with a warm smile. The bouquet itself was a masterpiece of beauty and elegance. Every bloom was fresh, vibrant, and exquisitely arranged. The combination of colors and textures was simply breathtaking.

Cream and Browns Florist demonstrated an impressive attention to detail. The flowers were carefully handpicked, reflecting a true passion for their craft. It was evident that they take great pride in their work, as each stem was meticulously placed to create a harmonious and balanced composition.

What truly set this floral arrangement apart was its uniqueness. It was obvious that Cream and Browns Florist had put thought into creating a personalized masterpiece. The selection of blooms perfectly captured my mum's favorite flowers and colors, making it an extra special birthday surprise.

The quality of the flowers was outstanding. Even after a few days, they are still as fresh as the moment they arrived. It's a testament to the top-notch products used by Cream and Browns Florist. They genuinely understand the importance of delivering long-lasting beauty and joy.

The level of customer service I received from Cream and Browns Florist was unparalleled. From the moment I placed the order, they were attentive, responsive, and accommodating. They listened to my preferences and provided valuable suggestions, ensuring that the final product exceeded all expectations. The whole process was smooth and hassle-free, allowing me to focus on the joy of giving my mum such a wonderful gift.

If you're looking for a florist that combines creativity, craftsmanship, and outstanding customer service, look no further than Cream and Browns Florist in Middlesbrough. Their dedication to delivering exceptional floral arrangements truly sets them apart. I wholeheartedly recommend their services for any occasion that deserves a touch of floral magic.

Thank you, Cream and Browns Florist, for making my mum's birthday truly unforgettable. You've earned my utmost respect and appreciation.

Ordered flowers for my grandads funeral, the wording was wonky, some letters looked larger than others, they were totally unfit, i was so upset, everyone at the funeral commented to say how awful they were, i approached cream and browns and was ignored so called them a few days later to speak with them about it, they said they provided a service and it was in good faith so there was nothing they could do, honestly stay away from this company, i wont ever use them again, first and last time, its so upsetting that its a final goodbye and the flowers are horrendous, karen from the shop knows that they are not acceptable as i sent her pictures but still wont apologise.

After their response which is complete lies, I was told that she had pictures and the funeral parlour must have made a mess of the flowers and she would send pics over but I got nothing,so had to chase again. Then I was told she didn't have pics of them so there you go, don't use these guys they have certainly lost customers who were at my grandads funeral anyway !

Ordered some flowers online with this florist for my wife's birthday, and requested a specific time, and they arrives exactly as I asked. Flowers were beautiful and service excellent. 5* all the way, I will definitely use them again and more than happy to recommend.

DO NOT USE THIS COMPANY. UNRELIABLE. UNPROFESSIONAL
I order funeral flowers which did not arrive. No apology given. They couldn’t find the order yet charged my bank account. Did not return my telephone calls, even Paul the Manager did not return my call as promised.
I did get my money back into bank after a couple of days but no apology for my embarrassment at not sending flowers to my brother in laws funeral.
TERRIBLE CUSTOMER SERVICE.

Ordered flowers on the website for my aunts funeral in Middlesbrough because I could not go. It was very easy and my family said the flowers were beautiful.

I ordered flowers for Valentines day (fair play they were delivered this day) I also spotted a bear to add to the order. On arrival the card had my instructions for what flowers written on it as well as message to my girlfriend, very embarrassing and unprofessional. The bear was also missing. I emailed with my issues and was told 'member of staff has been a liability today, apologies I'll sort refund for bear' 30mins later turned up with bear and complimentary chocolates, left with neighbour.

Bear was not the one advertised and the chocolates were out of date and even had the Best before date scribbled over in black pen, you could still see nov 2020.

After calling the manager to speak to her after she ignored 3 emails she said 'must have gone into Spam. I explained they are responding to an email conversation how can this be, continued to argue her point. Would not offer any refund as 'I recieved a bear not the one J wanted and the chocolates 'were free' even though our of date.

She ended the call. I am shocked and appalled.

I used cream and browns florists for funeral flowers during the lock down, i was unable to attend my uncles funeral in Middlesbrough and arranged for flowers to be delivered. Cream and Browns were the only florist open and they were very understanding and professional, they even sent me a picture of the flowers, and they were beautiful.

I have used cream and browns florists on a number of occasions to send flowers, and have always found them extremely helpful, especially for last minute things. I called them at 08.00am this morning to send some sympathy flowers for a dear friend of mine, and I asked if they could be delivered today to Stokesley, and the lady said not a problem. They were delivered at 10.30am, now that's service for you. I highly recommend them their service is world-class and second to none. Thank you Cream and Browns Florist especially Karen who organized the flower delivery for me.
Angie
Acklam Middlesbrough

I used Cream and Browns Florist this Valentine’s Day to order my wife’s flowers online via there website. I’m writing this review because they went the extra mile. After I made the order I called them and said could they be delivered between 7.30 – 8.00am at the hotel were she was staying in Middlesbrough for work, and they did, my wife was so surprised and the flowers were beautiful, thank you Cream and Browns Florist.

I ordered some flowers for my parent’s anniversary to be delivered on the same day in Acklam Middlesbrough, and they were there within 2 hours. The website was easy to use, price was very reasonable considering it was a same day and the service was outstanding. My mum also said the flowers were simply beautiful. So yes I will be using them again and would have no problem in recommending Cream and Browns florists in Middlesbrough, based on my experience.

My mum said the flowers were beautiful. I ordered flowers on the website of Cream and Browns Florists in Middlesbrough for same day delivery before 12 noon, and they arrived before 11.00am, fast service easy to use website, will defiantly use them and the website again.

This morning I tried to send some flowers to my grandmother in Middlesbrough, I needed to send them today as it was her birthday and I had forgotten. All the florists in Middlesbrough were either too busy, couldn’t be bothered or wanted a fortune for same day delivery, except Cream and Browns Florist, the girl was so helpful and very jolly happy and promised they would be delivered within 2 hours. And an hour later my gran rang and said thank you for the flowers they were beautiful. Service 5 stars, price 5 stars, customer satisfaction 5 stars all round, we will most defiantly use them again, best florist in Middlesbrough.