Vicky was amazing to work with. She responded very quickly and went above and beyond to help with everything I needed. She took the time to answer all of my questions clearly and thoroughly, making th... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I’ve recently got a new job and for the first time am self employed. I was told I needed an enhanced check. I mistakenly thought I needed to apply for myself and initiated the process. Before I got to... See more
Company replied
After several messages to and fro regarding queries I had, which were answered, I wanted to clarify a few things with Ross, who I had been in contact with. He gave me a call and went through everythin... See more
Company replied
Hello,my name is David Chiles. My employer requested me to have a CRB assessment off yourselves . The manager and myself answered the questions required online . And the payment was made . As... See more
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Company details
Written by the company
CRB Direct (www.crbdirect.org.uk) are an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. We do not currently handle applications for Standard or Enhanced DBS checks although we may be able to advise on who you need to contact if you do require a Standard or Enhanced DBS check.
Contact info
27 Old Gloucester Street, WC1N 3AX, London, United Kingdom
- support@crbdirect.org.uk
- crbdirect.org.uk
4.5
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from CRB Direct
Hi Jameel, thanks for sharing your feedback. It’s great to hear Kathryn was able to support you throughout the process and make the experience such a positive one. We’ll be sure to pass your comments on to her.
Kathryn provide excellent service
Kathryn was able to process the application in a timely manner. I was keep up to date at all time during the process.
16 April 2026
Reply from CRB Direct
Thanks for sharing your feedback. It’s great to hear that Kathryn processed your application promptly and kept you updated throughout. We’ll make sure she sees your comments.
Reply from CRB Direct
Hi Gary, thanks for the great feedback. We’re really glad you had a positive experience with us.
I was told i needed an enhanced DBS…
I was told i needed an enhanced DBS check for a job i applied for. I ended up with a corporate account I didn't need, and the whole process was very confusing. I wish to have a refund. Thanks.
I have just spoken to CRB by phone, and they explained thoroughly the situation and were extremely helpful and knowledgeable on DBS checks and personal data management in general. They have completely put my mind at rest regarding the personal data they hold on me and have issued a refund. I thoroughly recommend this service for anyone with DBS requirements.
10 April 2026
Unprompted review
Reply from CRB Direct
Thank you for sharing your updated feedback. We’re glad you were able to speak with our team and that they were able to explain everything clearly, address your concerns about your data, and arrange your refund. We appreciate your recommendation and are pleased we could resolve this for you.
I had a great experience with CBR…
I had a great experience with CBR Direct, thanks to Kathryn, She provided excellent service from start to finish—friendly, professional, and very helpful throughout the process. She made everything clear and easy to understand, and I really appreciated her support.
Thank you, Kathryn for your outstanding service!
13 April 2026
Unprompted review
Reply from CRB Direct
Hi Imran, thanks for sharing your experience. It’s wonderful to hear how much Kathryn helped throughout the process. We’ll make sure your feedback is passed on, she’ll be glad to know the difference she made.
Steven
Steven
As been nothing but helpful In all aspect of the my issues. And he should
Recognised as a wonderful and helpful member of staff
13 April 2026
Reply from CRB Direct
Thanks for sharing your experience. It’s great to hear how much Steven helped you through everything. We’ll make sure your kind words are passed on.
Communication was simple, fast and supportive
Communication was simple and fast. Clear questions to resolve queries. Respectful and caring communications.
10 April 2026
Unprompted review
Reply from CRB Direct
Hi Karly, thank you for the kind words. I’m glad the communication felt clear and straightforward for you. It was a pleasure to help, and I appreciate you taking the time to share your experience.
The help and guidance via the chat
10 April 2026
Reply from CRB Direct
Hi Hazel, thank you for the kind words. I’m really glad the chat support was helpful and gave you the guidance you needed.
Committed and Professional
Ross was very helpful and forthcoming in getting our DBS application submitted, he shown excellent customer service, very professional and committed to client satisfaction thank you Ross
9 April 2026
Reply from CRB Direct
Hi Colin, thank you for sharing this. We’re pleased to hear Ross provided excellent support and guided your DBS application with professionalism and care. Your recognition of his commitment to great service means a lot.
The phone conversation was most…
The phone conversation was most helpful. The manager spent a good amount of time ensuring the process went through smoothly and accurately
9 April 2026
Unprompted review
Reply from CRB Direct
Hi Jan, thank you for sharing this. I’m glad the phone conversation was helpful and that our manager took the time to make sure everything went smoothly and accurately. We appreciate you taking a moment to let us know.
Rapid Responses
Kathryn was super quick and efficient and really helped to get everything processed as rapidly as possible
Great job
9 April 2026
Unprompted review
Reply from CRB Direct
Hi Demi, we appreciate your feedback. It’s great to hear Kathryn handled everything efficiently and made the process straightforward.
Still waiting after weeks
9 April 2026
Unprompted review
Reply from CRB Direct
I’m sorry you’ve been waiting so long. Our support team will contact you right away to help move this forward.
I clicked on enhanced DBS and it…
I clicked on enhanced DBS and it redirected me to basic dbs and I hadn’t noticed the small print and continued to fill it out, No customer service at all. I continued to pay the fee to do self employed dbs I wasted money making an account and then it says I can’t do it myself. Waste of money. They are happy to charge but not help me do an enhanced DBS.
8 April 2026
Unprompted review
Reply from CRB Direct
Hi Bobby, I’m really sorry to hear about the confusion around the DBS application and the frustration it’s caused. We definitely want to get this sorted for you.
We’ve sent you a Trustpilot information request so we can locate your application and look into what happened. If you could reply to that with your details, we’ll be able to review your case and help you from there.
Thanks for giving us the chance to put this right.
Very quick response to replies on…
Very quick response to replies on queries. Clear and professional.
8 April 2026
Reply from CRB Direct
Hi Molly, thank you so much for your review. We’re really glad to hear our team were able to respond quickly and provide clear, professional support. If you ever need anything else, we’re here to help.
Kathryn was really helpful with ongoing…
Kathryn was really helpful with ongoing checks.
Helped me understand the process alot better
8 April 2026
Reply from CRB Direct
Hi Steph, thank you for your review. It’s great to hear that Kathryn was able to support you with your ongoing checks and make the process clearer. We’ll be sure to share your feedback with her.
Amazing speed in receiving my new DBS…
Amazing speed in receiving my new DBS number electronically and then new certificate
1 April 2026
Unprompted review
Reply from CRB Direct
Hi Claire, thanks for sharing this. It’s great to hear your new DBS number and certificate arrived so quickly, we’re glad the process felt smooth for you.
Alisa was very helpful and quick to respond
The ticketed support system is a bit annoying when you want to talk quickly, however, once communication starts, they do get back to you quickly.
Alisa handled my application and I found her very helpful. My application needed to be cancelled and she did this quickly, giving me a refund.
3 April 2026
Reply from CRB Direct
Hi Sarah, thank you for sharing your feedback. We understand that a ticketed support system can feel a bit slow when you’re looking for quick answers, but we’re glad to hear that once the conversation started, you received timely updates.
It’s great to know that Alisa was able to assist you clearly and efficiently, and that she handled your cancellation and refund without delay. We appreciate you taking the time to leave this review and share your experience.
Kathryn
Kathryn, was very polite, and welcoming, making the whole process very simple and friendly.
Thank you Kathryn.
2 April 2026
Reply from CRB Direct
Hi Sukhdev, thank you for your review. We’re delighted to hear that Kathryn made the process feel so simple and welcoming. We appreciate you taking the time to share your feedback.
The processing of my background check…
The processing of my background check was exceptionally swift, clear, and professionally handled. Each stage of the process was completed without any hassle, and communication remained consistent and transparent throughout.
I truly appreciate the efficiency and high standard of service delivered.
3 March 2026
Unprompted review
Reply from CRB Direct
Hi Abiodun, thank you for taking the time to share this feedback. We’re really pleased to hear that your background check was processed swiftly and that each stage felt clear and hassle‑free. Consistent communication and a smooth experience are exactly what we aim for, so it’s great to know that came through.
We appreciate your kind words and are glad the service met your expectations.
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