Probably will not use again. Took many emails to receive these two orders. Zara was the bright spot in these transactions. She finally got the issues of delivery resolved. Thanks Zara for your hel... See more
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Cratejoy is home to 1000s of monthly subscription boxes and crate clubs for all passions. Find curated gift boxes for all occasions and recipients, or learn how to start your own subscription box!
Contact info
PO Box 152440, 78715, Austin, United States
- support@cratejoy.com
- cratejoy.com
Hasn’t replied to negative reviews
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"Let's Paint Together" frustrated
I received the "let's paint together" subscription as a gift. Every month there is an issue. The first month I had to email Cratejoy for instructions to find the tutorial for my stamped tote bag. Not exactly painting in my book but it was cute. Your box isn't shipped from Cratejoy, it comes from Pop Shop America. Had a 2 month gap before the next box arrived. "Thank you for your patience while we were moving". Third box, no tutorial posted until 3 days after the box arrived and I had emailed about it. Auto reply to emaillsays they will answer within 24 hours. Nope. No reply to my email, but they did post a very short tutorial. Sentences like "mix to a nice consistency" are not very helpful. Over two weeks ago I received the "your package has shipped email", but my package wasn't received by the USPS shipping site until after I emailed about it, again with no email reply. I received the 4th box today. Guess what...there's no tutorial.

Reply from Cratejoy
No support even for impersonation
Someone created a seller account in my name, and I now see fraudulent transactions associated with my email address. I am working to get it shut down, but have no way to reach customer support. I will be pursuing all available avenues to get this nipped, but beware of Cratejoy if you ever wind up in this situation.
Ordered Throttle box for my son for…
Ordered Throttle box for my son for Christmas paid $157.00 for 3 months and only received one box I have contacted the seller and Cratejoy and nothing has been resolved I received an email saying they saw I didn’t receive my boxes but they closed the ticket anyhow!! Seller won’t even respond to my messages Very dissatisfied!! Don’t buy it’s a scam!

Reply from Cratejoy
Order not received in its entirety, no response from Cratejoy or seller
I ordered a 6 month book subscription for my mother for Christmas that cost $100. She only received the first book when she should have received 3 by now. I cannot reach or get a response from Cratejoy or the seller. So I paid $100 for one book. Terrible service.
Paid for a 3 months book subscription…
Paid for a 3 months book subscription and only received books for 1 month. You must reach out to the seller for help. Well I couldn't find the seller and they took the item down. I still have my order number and receipt, reached out to Cratejoy customer service 3x over 3 months. No reply. What a scam.
Great way to explore new subscription…
Great way to explore new subscription boxes. I have always found the reviews to be helpful. It's also easy to cancel or pause a subscription.
Been using cratejoy for years
Been using cratejoy for years. It's easy to use, easy to manage all the gifts and personal subscriptions I have going. If you pay attention and keep up with what your subscriptions say, you shouldn't ever have an issue. Awesome centralization of boxes!
Great to try out subscriptions as gifts
I’ve used CrateJoy 4 times now as gifts. Love the options available. A few times I’ve had to contact the seller but have had good prompt responses through the CrateJoy site.
Always a great experience!
Cratejoy always helps us find the latest and greatest subscriptions. From tasty snacks to really cool arts and crafts for our children, and anything you can imagine. Highly recommend finding a couple favorites, and enjoying them with your family!
I really enjoy Cratejoy!
I really enjoy Cratejoy!! I can browse through so many different subscription boxes. So many that I would never even know existed if it wasn’t for Cratejoy! Plus everything is in one place. So if I decide to stop or start a subscription I can do it all on one website. It’s so easy! Thank you, Cratejoy!
Unique Variety
This site has such a variety of options, it made holiday gift giving extra unique! I was also able to edit the shipping addresses for each gift and got notified when it was on the way to them. Really fun way to share the experience from a distance.
unique gifts
I've been playing a series of crates, 'Escape the Crate,' that has two themes. One theme is figuring out the puzzles in the crate and the other 'overall theme' - 'defeat the bad guy.' I have thought of buying one of the cooking crates for my teenage nephew who is interested in cooking. It may give him a toe in the door for something new.
I love getting our monthly packages
I love getting our monthly packages. It so exciting and fun every month
All the times I bought from crate joy…
All the times I bought from crate joy didn't have a bad experience.
There are ideas on top of ideas for…
There are ideas on top of ideas for ANYONE in your home. Great selection from all over the world! LOVE THIS SITE!
I've had lots of good luck with Crate…
I've had lots of good luck with Crate joy. Presents I've sent- baking cookie kits- have been well received. My only suggestion is to not make orders auto renewed when you first place the order.
Cratejoy review
Cratejoy has many subscription boxes, to choose from. & it is easy to subscribe & unsubscribe to each box, of your choosing. Plus, all your subscriptions are in one place.
I Love Cratejoy
I love Cratejoy. They always pick the perfect products, and receiving a box from them makes it feel like Christmas every month. I use and adore everything they send.
I’m The GOAT with each delivery!
Being the buyer and giver, I’m enjoying my second subscription as much as the gift recipient, because each month is a continuation of the celebration.
Your Wedding anniversary, Her Birthday, or other another special occasion you’d best never forget, fixed!
Guys, it’s easy to be Sir Thoughtful, The Knight in shining armor!
I’m only surprised there aren’t more creative entrepreneurs providing unique gifts for purchase.
Great to give and receive!
Have had nothing but positive experiences through Cratejoy both as a customer purchasing for myself and as gifts for family members as well as from being a recipient of a gifted subscription myself.
From couples art boxes to handmade drumsticks to mystery boxes and even board game of the month boxes, there is loads to choose from.
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