Cute designs and good canvas, but thin paints and odd shipping. Takes forever to arrive and two have come creased or damaged.
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Awful. I ordered 2 canvases and 2 premium brush sets. I only received the canvases. I have sent 3 emails and left a voicemail. I am still waiting. Where are my brushes??
I was not expecting much when I ordered but am very happy with what I got. Good quality materials to work with and good packaging. A few tips don’t throw away the reference sheet because if you pain... See more
I’m currently working on my second painting and I have a third one waiting in the bullpen. My experience with this company has been very positive. All three of my paintings were purchased framed. I’m... See more
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Company details
Written by the company
At Crafty by Numbers, we're not just another paint by numbers brand; we're a gateway to an artistic journey with unparalleled quality and creativity at its core. Born out of a passion for art and a mission to make painting accessible to everyone, our brand stands as a beacon for both budding artists and seasoned creatives looking for a refined experience.
Contact info
2093 Philadelphia Pike, 19703, Claymont, United States
- sales@craftybynumbers.com
- craftybynumbers.com
3.1
Average
160 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 month
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High Quality
Bought this for our 14 year old son. Simple to use. It turned out beautifully. Highly recommend. Will definitely purchase again.
14 October 2025
Unprompted review
Reply from Crafty by Numbers
Hi Phelpsy,
Thank you for the kind words. We’re happy your son found it simple to use and that the finished piece turned out so well.
We appreciate the recommendation and look forward to serving you again.
Great product quality and lovely kits
Great product quality and lovely kits. Very occasionally get a dried up paint but a bit of flow medium and it’s perfect again :)
25 September 2025
Unprompted review
Reply from Crafty by Numbers
Hello Becki,
🎨 Thank you so much for the kind feedback!
We're thrilled to hear you're enjoying the quality of our kits! It's great that you're making the most of your painting experience—even when the occasional paint pot is a little dry. Using flow medium is a fantastic solution, and we appreciate your understanding.
Your support and creativity mean a lot to us. Happy painting, and we can't wait to see what you create next!
Quality and Customer Service
Unfortunately I had a wrong kit delivered, I sent an email advising in the afternoon and the new kit was sent the following morning. No questions, quibbles or long email chains. Exceptional customer service. The kit was packed with care, instructions and numbers easy to read, paints great quality. One very happy customer.
15 September 2025
Unprompted review
Reply from Crafty by Numbers
Hi Alexandra,
💛 Thank you so much for your kind and thoughtful review!
We’re truly happy to hear that you had a smooth and positive experience—even when things didn’t go perfectly at first. Mistakes can happen, but it’s our goal to make sure they’re resolved quickly and with care, so we're thrilled that our team could get the correct kit to you without any hassle.
It’s also wonderful to know you’re enjoying the quality of the kit—from the clear instructions and numbering to the carefully packed paints. Knowing that you’re a happy customer means the world to us!
Thanks again for your support—we can’t wait to create more beautiful moments with you. 🎨✨
Could not get the canvas to lie flat
Could not get the canvas to lie flat. Tried weighting down with a heavy book...nothing. Tried a warm iron...did nothing but change the surface texture. Do not purchase a product like this that is not already mounted with a substantial backing.
4 March 2025
Unprompted review
Reply from Crafty by Numbers
Hi Gary,
We’re very sorry to hear about your experience and truly appreciate your feedback.
We understand how frustrating it can be when the canvas doesn’t lay flat, especially when you're excited to begin your painting. While many of our customers have success with unrolling and gently flattening the canvas—or using a warm iron on low heat with a protective cloth—it’s clear this didn’t work for you, and we’re sorry it caused such inconvenience.
We also offer pre-stretched and mounted canvas options for those who prefer a ready-to-paint surface, and we're always working on improving the quality and presentation of our kits.
We’d love the opportunity to make this right. Please reach out to our support team at sales@craftybynumbers.com
with your order details, and we’ll do our best to offer a solution that works for you.
Thank you again for your feedback—it helps us grow and better serve our community. 💛
Great paint by numbers kits!
Great paint by numbers kits- very therapeutic
I have done several & now doing one of my own photos and loving that
It does take a while to come but if you know that you can factor it in- I got another small one to do while I was waiting, so not a worry for me!
18 August 2025
Unprompted review
Reply from Crafty by Numbers
Hi D.C,
🎨 Thank you so much for your lovely review!
We’re absolutely delighted to hear that you’ve been enjoying our paint-by-numbers kits and even creating a custom one from your own photo—that’s such a meaningful way to personalize the experience! 😊
It’s great to know you found the process therapeutic and found a smart way to stay creative while waiting for your next kit to arrive. Thank you for your thoughtful approach and continued support. We can’t wait to see what you paint next! 💛🖌️
Creases all over NO money back
I bought 3 canvases and they are all creased useless products. They don’t do refunds so it’s a scam.
7 August 2025
Unprompted review
Reply from Crafty by Numbers
Hi Ruud,
We're truly sorry to hear about your experience, and we appreciate you bringing this to our attention.
Your satisfaction means everything to us, and we’re disappointed to hear that your canvases arrived with creases and didn’t meet your expectations. That’s not the experience we want for any of our customers.
While we do mention certain refund limitations on our policy page, we always want to make things right when a product arrives in unsatisfactory condition. We'd love the opportunity to resolve this for you.
Please reach out to our support team at sales@craftybynumbers.com with your order details and a photo of the issue. We'll do our best to assist you promptly and ensure a solution that works for you.
Thank you again for your feedback—it helps us improve and better serve our customers. 💛
The painting is exactly as the picture…
The painting is exactly as the picture once youre done. Took about 2 weeks for it to come to denmark. I ordered 3 and I cant complain
5 August 2025
Unprompted review
Reply from Crafty by Numbers
Hi Dicte,
Thank you so much for your wonderful feedback!
We’re so glad to hear your paintings arrived safely in Denmark and that they matched the reference images perfectly once completed—that’s exactly the experience we aim for! 😊
It’s awesome that you ordered three and are happy with them all. Your support means the world to us, and we can't wait for you to enjoy every brushstroke. Happy painting! 🎨💛
Well worth the wait of shipping to the…
Well worth the wait of shipping to the U.K.!!! So easy to follow and the travel posters are incredible !! I messaged the company on insta to see if they could add Cape Town to the travel posters and they sent me some back!! Amazing communication xx
30 July 2025
Unprompted review
Reply from Crafty by Numbers
Hi Jade,
Thank you so much for the kind words and support!
We’re absolutely thrilled that the travel posters and painting experience were worth the wait. It's amazing to hear how easy you found the process, and we're especially glad our team could connect with you personally on Instagram and respond to your Cape Town request!
Your feedback means everything to us, and we're always here to bring your favorite places to life through art. Thank you again for being part of our creative community! 🎨✈️💛
It was well worth the wait
It was well worth the wait. The paints are nice. The numbers were a bit small for my bad eyesight, but I bought a magnifying glass with light that solved that problem. Bought to assist with a mental health issue
16 July 2025
Unprompted review
Reply from Crafty by Numbers
Hi RR,
💛 Thank you so much for your heartfelt review!
We’re truly glad to hear the kit was worth the wait and that you’re enjoying the quality of the paints. It’s wonderful that you found a creative solution with the magnifying glass—that kind of dedication is inspiring!
Knowing that our kit could play a small role in supporting your mental health means more to us than words can express. We hope painting continues to bring you peace, focus, and joy. You’re not just creating art—you’re creating healing moments, and we’re honored to be a part of that. 🎨💛
best by far
I have ordered from four paint by numbers companies and yours is the best. Paints are beautifully smooth and easy to apply. The numbers are easy to read. The finished projects are beautiful, colorful and I am proud to show them. I have ordered three custom canvases and impressed by how quickly they come and how true they are to the photos. Your product is the best.
15 July 2025
Unprompted review
Reply from Crafty by Numbers
Hi Lynn,
🌟 Thank you so much for this glowing review!
It truly means the world to us to hear that out of multiple paint-by-numbers companies, you’ve found ours to be the best. We put so much care into the quality of our paints, canvas design, and custom kits—so it’s incredibly rewarding to hear that you noticed and appreciated those details.
We’re especially happy that your custom canvases came out true to your photos and arrived quickly! Thank you for your continued trust and support—we’re honored to be part of your creative journey. 🎨💛
The travel posters are beautiful
The travel posters are beautiful. I just wish there were some for England. There are many for Italy, a couple for France, but having other European countries would be nice.
1 July 2025
Unprompted review
Reply from Crafty by Numbers
Hi Coleen,
🎨 Thank you so much for your thoughtful feedback!
We’re so happy you love the travel posters—and we hear you! Expanding the collection to include more countries like England is definitely on our radar. Stay tuned—we’re always working on new designs to celebrate beautiful destinations across Europe and beyond! 🎨✈️
Very Happy
Received my order fairly quickly, got held up once in Australia, but that is par for the course!! I was very happy with the quality & supplies and I am loving doing the painting. Would definitely recommend & will be back for more.
19 May 2025
Unprompted review
Reply from Crafty by Numbers
Hi Melanie,
Thank you so much for your lovely review!
We’re glad to hear your order arrived safely, even with the usual Australia shipping hiccup! 😊 It’s wonderful to know you’re enjoying the painting and happy with the quality and supplies. We truly appreciate the recommendation and can’t wait to have you back for more! 🎨💛
Terrible Customer Service
Product is sufficient. Print is fine and all paint pots were received. That said, I would absolutely not recommend this company to anyone. I can understand that things happen and shipping can become delayed at times. I noticed my item was sitting unmoved for a week. When I reached out to the merchant, I was initially told to wait. Followed up again after a few days and was told by "customer service" that the shipper would not be delivering to me and I could reach out to them (the shipper) and pick the item up myself. I have no idea how anyone thought this was an acceptable response. When I said this was not an option, the reply I received made it sound like I was unhelpful somehow and they would reship the item to me since I was "unable to retrieve it myself", not because they dropped the ball and their shipping company failed them. Absolutely abysmal customer service. Order took over a month to finally arrive.
12 May 2025
Unprompted review
Reply from Crafty by Numbers
Hi Amanda,
We're truly sorry to hear about your experience, and we appreciate you taking the time to share this feedback.
While we're glad to hear the product itself met your expectations, it's clear we fell short in providing the level of service you deserve—and for that, we sincerely apologize. Shipping delays and communication missteps are never acceptable, and we understand how frustrating it must have been to feel unsupported during the process.
We’re actively reviewing this situation with our team and shipping partner to make sure this doesn’t happen again. Your feedback is being taken seriously, and we’re committed to improving. If there’s anything more we can do to make this right for you, please don’t hesitate to reach out. 💛
I felt a sense of achievement
I was going to buy some travel posters but then saw these kits and thought I’d give it a try. It took a while to arrive but once it arrived I got started and found it really therapeutic. I was really pleased with the end result and have now framed it and purchased a second kit which arrived very quickly.
12 May 2025
Reply from Crafty by Numbers
Hi Donna,
🏞️ Thank you so much for sharing your experience!
We’re thrilled to hear that you gave our kit a try and found it both therapeutic and rewarding. There’s nothing quite like the sense of achievement from completing a painting—and framing it makes it even more special! 😊 We’re glad your second kit arrived quickly, and we can’t wait for you to enjoy it just as much. Happy painting! 🎨🖼️
Very good service and a very good…
Very good service and a very good product.
21 May 2025
Unprompted review
Reply from Crafty by Numbers
Hi John,
😊 Thank you for your lovely feedback!
We're so glad to hear you were happy with both the service and the product. Your support means a lot to us, and we hope to paint with you again soon! 🎨💛
Lovely designs and great customer service
We’ve had great fun with our paint by numbers kit - the design is stunning and the instructions are easy to follow. We had a paint pot leak and Rose from customer service helped us out with a replacement really quickly and efficiently. We’ll definitely order another kit - thank you so much!
28 April 2025
Unprompted review
Reply from Crafty by Numbers
Hi Georgia,
Thank you so much for your lovely review! 🌟 We're thrilled to hear you had a great time with your paint by numbers kit and found the design and instructions easy to follow. We're also glad Rose could assist you quickly with the paint pot issue — she's a star! We can't wait to have you back for your next painting adventure. Thanks again for choosing us! 🎨😊
Terrible after sales service & checkout process NOT Transparent
Be aware - after sales service shockingly disappointing - very poor transparency when ordering the ‘buy 2 get 1 free’ I never received my 3rd despite several emails back and forth - I will look elsewhere to purchase for a girls weekend - however the item needed for Mother’s Day has not arrived despite me paying for two. Unfortunate as the paintings were nice.
13 April 2025
Unprompted review
Reply from Crafty by Numbers
Hi Melissa,
Thank you for sharing your experience with us. I’m truly sorry to hear that your order did not meet your expectations, especially when it was meant for a special occasion.
I completely understand your disappointment. For our 'Buy 2 Get 1 Free' promotion, customers do need to add three paintings to their cart for the offer to apply automatically — but I realize this may not have been as clear as it should be, and for that, I sincerely apologize.
We appreciate your feedback and your kind words about the quality of the paintings. We would love the chance to make it up to you with a special discount or another gesture of goodwill. Please reach out to us at sales@craftybynumbers.com, and we’ll do everything we can to assist you.
Thank you again for helping us grow and improve.
Poor quality don’t buy
Received my order the quality of the print is very poor. It’s the up picture of which I have purchased and painted twice before from much cheaper suppliers. I expected this to be better for the price and number of colours..
Don’t bother go to Amazon they are better products than these
4 April 2025
Unprompted review
Reply from Crafty by Numbers
Hi David,
Thank you for your feedback. I’m sorry to hear the kit didn’t meet your expectations.
We’re always working to improve, and your comments have been shared with our product team. If you’d like, we would be happy to arrange a free replacement for you — please contact us at sales@craftybynumbers.com.
Thank you again for helping us grow.
Reply from Crafty by Numbers
Hi Alba,
Thank you for your feedback. According to our tracking information, your parcel was successfully delivered.
If you did not receive it, please contact us at sales@craftybynumbers.com — we’ll be happy to assist you further and help you open an investigation with the carrier if needed.
We’re committed to ensuring you have a good experience with us.
Awful delivery and customer service experience
I ordered it before valentines day and paid for urgent delivery and estimated time was 12-14th of February. It was a little bit delayed. It arrived in early March!! When I contacted them to at least refund me the priority shipping extra fees since it was even delayed more later than the normal delivery time they rejected.
1 March 2025
Unprompted review
Reply from Crafty by Numbers
Hi Peter,
Thank you for sharing your feedback. We truly apologize for the delay in your order.
While we strive to meet all shipping timelines, sometimes unforeseen issues with couriers can cause delays, and we regret this affected your experience. Regarding the priority shipping fee, unfortunately, we are unable to offer refunds for shipping costs as per our policy, but we understand your frustration.
We appreciate your understanding and will continue working to improve our services.
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