I ordered a personalised passport holder and luggage tag for my best friends birthday, they’re absolutely stunning. Really high quality with a classy touch. Delivered to Edinburgh in less than 48 ho... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I chose Craftwalla for our wedding vow booklets. From the start Bhavini was extremely helpful, quick responses, showed me previews of the items. Genuinely a great experience and the booklets are solo... See more
I am amazed at the quality of Craftwalla’s products. All items came individually wrapped with care and items were crafted with great precision and detail. All my special requests were completed with t... See more
Exactly what we wanted. The front door mat looks great and customer service is fab (having requested in the notes that the mat didn't arrive before 12th Jan as we were moving in that day - an hour aft... See more
Company details
Written by the company
We make personalised gifts & accessories. A beautiful range of products for weddings, engagements, anniversaries, birthdays and any special occasion. Top sellers included jewellery cases, scrapbooks and gift boxes. Fast & Free UK Shipping. Based in West London.
Contact info
UNIT 2, THE SHAFTESBURY CENTRE, W10 6BN, LONDON, United Kingdom
- admin@craftwalla.co.uk
- craftwalla.co.uk
Quick delivery and quality product
Quick delivery and quality product. Perfect for a gift
17 December 2025
Stunning items
I ordered a personalised passport holder and luggage tag for my best friends birthday, they’re absolutely stunning. Really high quality with a classy touch.
Delivered to Edinburgh in less than 48 hours. Thank you.
14 February 2026
Unprompted review
Great service, fast delivery
It was very easy to order on the website and delivery was very quick.
Very pleased with the quality of the new doormats. They were Christmas presents and recipients loved them
3 December 2025
Delivery was impressively swift
Delivery was impressively swift, and the item I purchased exceeded expectations in quality! I appreciate the concept of the small booklet included with the package; it adds such a charming element. I'm eagerly anticipating presenting it to my fiancé on our wedding day. Everything about the experience has been flawless. I'm truly pleased.
5 January 2026
Unprompted review
Great experience
I chose Craftwalla for our wedding vow booklets. From the start Bhavini was extremely helpful, quick responses, showed me previews of the items. Genuinely a great experience and the booklets are solo cute. I am very happy and can't wait to use at our wedding.
21 October 2025
Slightly disappointed with customer service
I really wanted to place an order with this company, but was apprehensive to do so without a visual. Whilst they seemed happy to cater to my bespoke requirements, they were unwilling to supply me with a visual until I had placed my order and parted with £140, which is a risk I’m not happy to take on a large order in case the design is not as expected - they advised that font and sizing would have to change to cater my needs, but I had to purchase the item before seeing a digital mockup.
5 November 2025
Unprompted review
Reply from Craftwalla
Hi Megan,
Thank you for taking the time to share your feedback regarding your interaction with our customer service team. We are sorry to hear that you feel disappointed.
We understand your apprehension about placing a significant bespoke order without seeing a visual mockup first. It's completely reasonable to want assurance that the final design will be exactly what you envisioned, especially when font and sizing adjustments are necessary.
As a small business, we dedicate professional editing and design time to create a personalised mockup for our custom orders. Because this is a manual process, we are unable to supply visuals before an order is placed.
We did want to clarify that the designs would have been sent to you for your approval prior to being sent for production. This would have ensured that you would be happy with the bespoke designs before they were made.
We apologise that our process didn't align with your comfort level for this potential order. We would be happy to discuss this with you further if you have any questions.
Best regards,
Rishin
Great book
Great book. Can’t say a bad word about it. Didn’t come with the stickers. I was contacted and was told I would get another one sent out and still didn’t get them
2 September 2025
Reply from Craftwalla
Hi Ann, so sorry for the confusion here. Your order came through without the stickers and therefore we didn't send them out initially.
Great communication and understanding…
Great communication and understanding of what I needed and the finished products look great - very professional! My bridesmaids and flower girls loved the personalisation on the boxes.
31 July 2025
Brilliant personalised doormat
Bought as a gift for my nephew
He was really pleased with the doormat, even the postman commented on how fab it looked!
Will be purchasing one for myself!
9 July 2025
Excellent customer service and lovely…
Excellent customer service and lovely item, thank you.
27 June 2025
Amazing business making lovely…
Amazing business making lovely personalised products. Great customer service!
Very happy with my order and the overall experience :)
24 June 2025
Great experience all round
Excellent customer service and fast production, and the bespoke door mat was excellent quality.
3 June 2025
Beautiful doormat
Beautiful design and colour of doormat. Good choice of sizes. Fast delivery
23 May 2025
Great job gave me design options
Great job gave me design options, changed my colour after ordered, very accommodating. Mat looks so good!
8 May 2025
Very quick service
Very quick service. I was very pleased to be contacted prior to the personalisation to double check the specifics and delighted at their flexibility.
15 April 2025
Great door mat
Great front door mat, enhances the welcome to our property with a personalised door mat! Great quality and very eye catching!
27 March 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.